Online jewelers know that their success hinges heavily on customer reviews, and any reliable online jeweler ensures quality products and expert support every step of the way. REEDS has focused on putting its customers front and center of its business for over 75 years, so we were delighted to help them extend that highly personalized, one-to-one customer service strategy into their digital marketing capabilities, says Tink Taylor, founder and president of dotdigital Group. Kind regards,LindyREEDS Customer Care. As Colby explained, REEDS has also been able to expand their use of triggered messaging. However, the overall experience of buying in a store may be a thing of the past. They opened their first store in downtown Wilmington, North Carolina and, over the course of several decades, grew the business into a multi-store operation. The only consistency was that she kept saying that I should be spending more money than the budget I gave her. Starting with a positive point, Reeds stock GIA and AGS certified diamonds. NEW YORK--(BUSINESS WIRE)--Leading family-run jeweler, REEDS, has enhanced customer-first omnichannel capabilities to improve shopper engagement and drive sales with a solution from dotdigital, the leading marketing automation and customer engagement platform. Find out how we combat fake reviews. That is up 42 percent from the third quarter 2015, when 282 jewelry businesses closed . REEDS Jewelers celebrates its 75th Anniversary in 2021. Reeds was founded by Bill Zimmer and his wife Roberta in the 1940's. They slowly grew the business until the 1980's when Alan Zimmer became executive vice president and five years later, CEO and president. You can find much higher quality diamonds and engagement ring settings elsewhere. Reeds Jewelers sells diamonds and precious gems, fine jewelry, brand-name watches, Pandora charms, Swarovski crystal, and jewelry accessories in its chain of retail stores primarily located in shopping malls and in its . It doesnt go unnoticed . Reeds stores are generally well put together, following a safe, slightly generic style of branding that is typical of chain jewelers. Even though most basic elements such as the four Cs seem to go awry when speaking with Reeds staff and I truly feel for any first-time diamond buyers who seek information at a Reeds store. The very nature of e-commerce cuts out the middlemen, offering wholesale prices to the end consumer. Their packaging is great and they send out orders right away! Find the REEDS Jewelers Store nearest you. My advice would always be to go for quality. For example, one of the oldest retail jewelers in Texas, Wexler Jewelry, a third-generation family owned retail jeweler in Houston, closed its doors in December of last year. Top REEDS Jewelers Black Friday Deals From REEDS Jewelers $25 off orders over $100 + Free Shipping We can't wait to help you find your next piece!Kind regards,LindyREEDS Customer Care. Necessary cookies are absolutely essential for the website to function properly. Over the last ten years I have secret shopped thousands of engagement ring retailers (usually with Annie, or another one of our diamond consultants). Effective Jan. 30, Slane will no longer accept wholesale orders. You just have to be really good to survive and prosper.. We hope you continue to choose REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care, The bracelets I ordered for my children are amazing I will definitely will bye more from reeds thank you, Hello Maria,Thank you for the review! Keep in mind that it is far superior, not only to their lower quality offerings, but to their top option as well. Blue Nile have generously offered our readers an exclusive one-time use coupon. We saw two one carat diamonds (one round, one princess) that were incredibly poor quality for $3,799. The driver a 17-year-old male was eastbound on Atlanta Avenue near Seventh Avenue when the car accident occurred at about 800 pm. 1ct round cut petite side-stone diamond ring in yellow gold from Blue Nile A wide range of 1 carat diamonds exist both in online markets and local, 2023 The Diamond Pro.+412-2501-7829Kernserstrasse 17 / Sarnen, Switzerland CH-6060. REEDS Jewelers celebrates its 75th Anniversary in 2021. NO ONE ever came out to ask if they could help me. She was very polite, patient and most helpful. [13] (An unrelated Reeds Jewelers also has several locations in New York state, as of May 2017. Two push pins and 2 hrs out of my life that'll never get back l was able to free the knot. According to The Wall Street Journal, consumers made 51 percent of their purchases online in 2016. A diamonds' price is determined primarily by the 4 Cs of the diamond. Worst customer service Ive had in a long time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. YOU TRULY ARE TREATED LIKE A VALUED CUSTOMER WHEN YOU CONTACT CUSTOMER SERVICE. Reeds has been a personal long standing favorite Jeweler in Charleston. They could pass on the business, but the motivation simply isnt there for their children or millennial grandchildren. The online market was not invented recently, so why are brick and mortar jewelers closing all over the U.S. at these rates only over the past couple of years? We cannot wait to serve you again! The customer service ranged from underwhelming to bizarre and uncomfortable. We also use third-party cookies that help us analyze and understand how you use this website. Youll find opportunities for employment, information about working for us, and how to apply. Mecah OMeara 5 GET PROMO CODE More details Send to my email User Submitted $25 OFF $25 Off Purchases Over $100 + Free Shipping Refer to our list of authorized REEDS Jewelers store locations. A second inspection is conducted by our trained quality inspectors after we receive the jewelry. The depth of the diamond ended up trapping most of the brilliance. He was the only one of the multiple brands I talked with to be able to provide detailed alloying and other technical information, and always responded to my emails within the day. For instance, their strategy enabled them to build personalized post-purchase aftercare into their engagement plan with educational campaigns on how to care for, clean, and maintain jewelry. We hope to serve you again soon!Kind regards,LindyREEDS Customer Care, I love REEDS! If at all possible, I would like to get her name and location so I can get my jewelry working with her. The coronavirus pandemic has forced the largest specialty jewelers, like Signet, Tiffany and Helzberg, to temporarily close stores and send employees home. [8] In 2014, Reeds announced the acceptance of Bitcoin, a digital currency, both in-store and online at reeds.com. 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In May 2008, "National Jeweler" magazine listed Reeds Jewelers as the ninth largest North American Retail Jewelry chain. Please call 1-800-DIAMOND (1-800-342-6663) and press 4, to set up inspection or repair services with our Authorized Repair Department. REEDS Jewelers is known for its remarkable selection of fine jewelry, collectibles, watches, and customizable pieces, and has been since its beginnings. Today, REEDS Jewelers maintains the inviting and comfortable atmosphere of a family-run business--even with retail stores in thirteen states! I wouldnt recommend rings like that at any price. REEDS is devoted to quality. This makes them hungrier for commission and they may strong-arm you a bit from across the glass. Reeds was great at communicating, very helpful and kind. Bill and Roberta Zimmer founded REEDS Jewelers in 1946 with one hometown store in Wilmington, NC. For the best experience on our site, be sure to turn on Javascript in your browser. The packaging was very nice and gave the surprise that much more of a presentation My daughter was very excited just seeing the fancy box , as she called it The quality of her gift was great We have found our new Go to place for jewelry. All natural fat free no high fructose. James Allen will send you a paid shipping label to return the ring. It is a beautiful ring. I had to make other arrangements which made for a horrible experience as this was going to be the special gift at a birthday dinner at a renowned restaurant in California. Perhaps you will pick up a sterling silver necklace or a charm that takes your fancy, but that is the level of Reeds. That wouldnt be a reasonable expectation for a typical mall store. ReadDownload File Report Abuse. If there was a Reed store near me I would have returned it. One free resizing within the first year of purchase, High quality images of about half of their diamonds, 100% credit towards future upgrades (must be at least double in value). PLEASE NOTE: REEDS Jewelers, Inc., headquartered in North Carolina, and its catalog and web site, REEDS.com, are not associated with any other jewelry chain using the name REEDS or REEDS Jewelers. Beyond this, I find little to redeem this company. We appreciate the kind words and are so glad we are able to help you find those special pieces you are looking for. Those who fail to optimize their online presence via e-commerce will certainly join the hundreds of retail jewelers who have already closed their storefronts for good. . I already have actually:-), Thank you for the fantastic review, Jessica! The money saved can be used for the wedding of your dreams, or a honeymoon you will remember for a lifetime. If you decide not to use your gift card on the order click Remove to the right of the gift card number. Sincerely Blane and Mady, Hello Blane and Mady,Thank you for the 5 star review! We tried to become more confident in our ability to target customers and create segments, but we struggled to make progress, explained Colby Raker, a Digital Analyst at REEDS. Get REEDS Jewelers reviews ratings business hours phone numbers and directions. This category only includes cookies that ensures basic functionalities and security features of the website. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. 2022 Your Diamond Guru. REEDS Jewelers proudly celebrated its 75th Anniversary in 2021, and our corporate headquarters has been in Wilmington, NC, since the beginning. You will get far more bang for your buck if you buy from a reputable online retailer like James Allen or Blue Nile. . Congratulations To Nick And Jessica We Never Get Tired Of Seeing Your Amazing Photos Rose Engagement Ring Traditional Diamond Rings Womens Engagement Rings. An emphasis on gifts, low cost jewelry items and an inherently budget feeling is evident across the whole site. Received my order quickly and with posted updates until it arrived. The baby boomer generation of retail jewelers are reaching, or are past, retirement age. No questions asked returns within 30 days of shipment. The most important thing Ive learned is that you never argue with a customer, founder Bill Zimmer would often tell his associates. REEDS Jewelers is located at 375 Western Blvd Suite 374 Jacksonville NC 28546. Employees rate Reeds Jewelers 3.8 out of 5 stars based on 101 anonymous reviews on Glassdoor. How do employees rate the business outlook for Reeds Jewelers? Is located in Erie PA United States and is part of the Jewelry Luggage and Leather Goods Stores Industry. This includes leveraging dynamic content, placing a greater focus on product recommendations, tailoring messaging to a customers local REEDS store and using Liquid script to bring their personalization to even greater heights. Reeds Jewelers of Niagara Falls Inc. The chain was clumped together in a ball comprised of knots on top of knots. [3][4][1], In December 1986 Reeds Jewelers held its initial public offering on The NASDAQ Stock Market, trading under the symbol REEDS. And Im not talking about the good kind of bizarre. Shop with this coupon and receive $25 off purchases over $150, plus free shipping. What the hell was she thinking? The fact that they are an authorized dealer of Pandora is awesome! [1]). I purchased some Pandora charms. Our buyers scour the world to curate the fine merchandise that delights and excites our customers. REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service close attention to detail lasting quality and timeless style. In addition, REEDS is an authorized in-store distributor of Gucci, Movado, and Rolex, just to name a few! Barbara Diggs of Bankrate explains, It may not be as romantic as entering a brick-and-mortar store to buy an engagement ring, but buying online can save you enough cash for many romantic nights.. I have confirmed that your order will be . Unfortunately, the odds are not in your favour when it comes to Reeds, and the feeling of a commission driven interaction completely dominates the whole experience. To learn more about us, visit our careers page at REEDS.jobs. This ensures that every customers experience at a REEDS location is remembered for its courtesy, professionalism, and expertise. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. Thank you for choosing REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care, We were very pleased with the jewelry we purchased from Reeds The service was wonderful Beyond our expectations. Verification can help ensure real people write reviews about real companies. Youve just got to do right by people. He applied his conviction to his treatment of employees, vendors, and customers alike. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received. In the luxury space, since there can be a longer consideration period before consumers make a purchase, theres a lot of opportunity to nurture customers through email, explains Colby. We loved being of service to you and hope we can assist you with your jewelry needs in the future. 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