Advise the taxpayer not to call back before the 9 weeks have passed as no additional information will be available. Provide the taxpayer with the appropriate processing time frame and information about our automated Amended Return applications: Wheres My Amended Return? See Section 5.04(3) of Rev. If a Letter 12C, or Letter 4087C was sent and you can determine the cause for the condition, regardless if the taxpayer has received the letter, advise the taxpayer to provide the information using the ERS/Rejects address/fax number chart in (12) below. See IRM 21.4.1.4.1.2.6 (4) for more information. If you receive the taxpayers response and the case remains open in ERS, follow (11) below. Advise the taxpayer the best way to get the most current information about their amended return is through the automated systems. See IRM 21.5.6, Freeze Codes, for resolving freeze releases. Filed my taxes wednesday evening before the 18th of April. Whether the taxpayer has or has not filed a 2020 tax return, if the financial institution will not return the misdirected funds, follow IRM 21.4.5.11.1, IRS Error Direct Deposit, paragraph 4, so the balance created by the EIP reversal does not negatively impact these taxpayers. IPU 22U0140 issued 01-21-2022. If your research indicates that the return was processed but the refund was never issued, or the amount was not what the taxpayer expected, the problem may be due to tax offsets, math errors, freeze conditions, TOP offsets, invalid SSN or TIN, or credit elect, among other things. If the 150.1 contains a message such as, "R06 sent" , "send R06" , or TCIS contains notes that a R06 letter was issued, the 150.1 and the banks response to the R06 letter must be scanned to TCIS before the case can be closed. Be aware of possible MFT 32 involvement. The $5,000 limitation is for purchases of any series U.S. Savings Bonds in any calendar year whether as part of the refund or as a direct purchase through the U.S. Treasury Department at Treasury Direct. On January 1, 2016, the Department of the Treasury launched a program called myRA, offering taxpayers the opportunity to receive their refund in the form of a starter retirement account. Identifies those returns that have entered ERS. Research CC ERINV. See IRM 21.4.6.5.1, Taxpayer Inquiries on TOP Offset. Prior year return. With accelerated refund processing through CADE 2, there are conditions under which accounts will not reflect the TC 846 until a systemic refund hold expires. To obtain refund information, callers enter disclosure authorization consisting of their SSN, filing status and refund amount. As your return moves through the system, the status of it will be updated. If the taxpayer states they have contacted the financial institution and have not resolved the issue or they request proof of deposit, initiate a refund trace. MFJ taxpayers are offered a partially completed form, online. Change made due to Counsel recommendation for IRM consistency. For authentication procedures, see IRM 21.1.3.2.3, Required Taxpayer Authentication. Provide the taxpayer with the fax/EEFax number and advise they must stay on the phone to confirm receipt of the complete tax return. IPU 22U0548 issued 04-26-2022. Input of CC NOREFP will stop a refund regardless of the Campus and will be evident when viewing the account. Taxpayer must be referred to the financial institution or tax return preparer. (15) IRM 21.4.1.4.1.2.6(12) Updated chart to include return address and fax numbers for ERS for MeF Returns. A split refund indicator on IDRS will be used to identify refunds as follows: 0 - not a split refund (entire refund goes to one place). If not, then thank them for calling and end the call. RTN can be verified by checking IDRS CC IMFOBT. In addition to the regular Integrated Data Retrieval System (IDRS) research command codes (CC), the following CCs are used throughout the refund inquiry process. Please use this link to track your refund from the IRS. If you are able to resolve and close the taxpayers issue on the same day as the taxpayer contact, do not refer the inquiry to TAS. According to the Protecting Americans from Tax Hikes Act of 2015 (PATH Act) Section 201(b) which is codified at IRC 6402(m), the IRS cannot issue refunds, including applying credit elects, before February 15 (15th day of the second month for fiscal year filers) for tax returns that claim the Earned Income Tax Credit (EITC) or the Additional Child Tax Credit (ACTC). If you don't receive your refund check or a follow-up letter within 10 weeks. Prior Campus closures have caused delays in ERS/Rejects, if the taxpayer is calling to check on the status of their refund do not send Form 4442/e-4442, Inquiry Referral, unless otherwise stated below. It may be necessary to submit the claim through Treasury Check Information System (TCIS). DO NOT offer the toll free refund hotline, 800-829-1954, as an option unless the taxpayer states they do not have a computer, or internet access. Once it has been determined the return is in rejects, CC ERINV must be used to complete the research. If research shows a refund has been generated and the taxpayer states he did not receive the check or direct deposit, use the following "IfAndThen" table to assist in resolving the issue: Do not initiate a refund trace over the phone if there is IDT involvement on the account. The literals "00" indicate an account is not eligible for daily processing; "01-99" indicates an account is eligible for daily processing. If the taxpayer or their authorized third party designee indicates the RTN or account number is incorrect on the account, input TC 971 AC 850 when releasing the subsequent refund. For additional information on these CCs, see IRM 2.3.1, Section Titles and Command Codes for IDRS Terminal Responses. Use TC 832 to reverse the posted TC 836 or TC 830. See IRM 21.5.6.4.5.1, C- Freeze - Refund Holds, for additional information on PATH Act freeze. If the module shows the original return went unpostable during processing, determine: Business rules for unpostable (UPC) 147 reason (URC) 1/6/7/8 are obsolete as of January 2017. Module contains a TC 971 AC 850 (flip direct deposit to paper); the number of direct deposit refunds (3) allowed to the same bank account has been exceeded. The taxpayer files a balance due superseding return and requests a credit elect reversal to satisfy the balance due. Advise the taxpayer not to call back before the 5 weeks have passed as no additional information will be available. IRS employees cannot change the routing or account numbers. We cannot provide any information about your refund. See IRM 21.4.6.5.10.6, Issuing the Injured Spouse Refund, for additional information on injured spouse claims. TC 898 with the amount of the offset will appear on CC IMFOL the Monday following the direct deposit or check mailing date. If taxpayer indicates the routing transit number or account number shown on their return is incorrect, advise the taxpayer IRS employees cannot change or correct these numbers from the numbers shown on their return. To check the status of Form 1040-X taxpayers must use the Wheres My Amended Return (WMAR) application on IRS.gov. CC TRDBV will have the necessary information to identify which unpostable and reason code was used on the original return if the unpostable is no longer showing on IDRS. IPU 22U0395 issued 03-17-2022. The IRS began processing returns on 2/12, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund. In brief, a paper return takes approximately 6-8 weeks to process. Please tell me more, so we can help you best. It identifies a return sent to the Reject Unit because it cannot be processed. For more information regarding CP 80, see IRM 21.2.4.3.44.2, CP80/CP080 Resolution and AMRH12 Reply Received. For returns filed on or after July 1, refund information will remain available throughout the following year until you file a tax return for a more current tax year. for more information. If TIGTA determines the IRS should settle with the taxpayer, follow manual refund procedures in IRM 21.4.4.5.1, Preparation of Form 5792, IDRS Generated Refund, and procedures in IRM 21.4.5.6 (5), Category D Erroneous Refund Procedures, to satisfy the balance due created by the manual refund. Postal Service will be provided a contact number to provide a new address. If not, then thank him/her for calling and end the call. I got a copy of my transcript by mail. Assigned to returns that have fallen out of pipeline processing for reasons other than those assigned to Code-and-Edit Technicians. SMH ALWAYS SOME BULL**bleep** WITH IRS. Use TC 712 to reverse the posted TC 710 or TC 716. Advise the taxpayer to allow normal return processing time and that the best way to get the most current information about their refund is through the automated systems, Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. The CC ERINV displays the following information: ERS Status Code. Ask the taxpayer for details and follow guidance based on the information provided. After correctly providing these shared secrets, the application will display their refund status information. It displays resequenced payment transactions that attempt to post as a TC 610 (remittance with return) and there has been no account established with a resequence code of 24. IPU 21U1336 issued 12-13-2021. See IRM 21.2.2.4.4.9, Modernized e-File Return Request Display (RRD), for further information regarding RRD access. If the taxpayer has filed their 2021 tax return, follow procedures in IRM 21.6.3.4.2.14.1, Recovery Rebate Credit - Adjusting the Credit, to allow the Recovery Rebate Credit to generate a refund to the taxpayer. A CP 53, Unable to Direct Deposit, will be sent to the taxpayer when a direct deposit has been rejected and a paper check has been issued. For current processing year individual accounts, ask the taxpayer if theyve checked on the status of the refund by using one of the IRS automated systems: Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. See IRM 21.5.5.3.4, Responding to Inquiries on a Closed Unpostable. Inform the taxpayer they could save 7-15 days by downloading the form from irs.gov since they would not have to wait for it to be delivered by mail. Additional information on CC "FFINQ" can be found in IRM 2.3.13, Command Codes FFINQ, REINF REMFE. If this is a Refund Advance Product (RAL/RAC) issue, refer taxpayer back to their Preparer. The account number is always identified by the word "BONDS" . See IRM 21.5.5, Unpostables, and IRM 3.12.179, Individual Master File (IMF) Unpostable Resolution, for complete instructions. See IRM 21.4.3, Returned Refunds/Releases. If taxpayer error, provide explanation and advise taxpayer to cash check. If return preparer misconduct is claimed, refer to IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for guidance. If Submission Processing does not receive a response to their inquiry, they will attempt to process the return without the information. K2 - Paper refund return filed and the 6 week waiting period has expired. See IRM 25.25.6.1.7.1, Taxpayer Protection Program (TPP) Recovery Project. Refer to IRM 20.2.4.8.5, Credit Elect, for instructions on payment or nonpayment of credit interest on credit elect reversals. If the bank does not respond, follow procedures in (d) below. If the caller cannot authenticate and this is a TPP call, provide the caller the toll-free appointment number, 844-545-5640, to schedule an appointment at one of the Taxpayer Assistance Centers (TACs), (Hours of operation: 7:00 a.m. to 7:00 p.m. local time; Hawaii and Alaska follow Pacific Time Zone). See IRM 21.4.1.5.7, Direct Deposits - General Information, for additional information. Inform the taxpayer they will receive a letter within the next 6 weeks (from date of the call), if additional information is needed. This information must include (but is not limited to) research showing the RTN, statement from the taxpayer stating they did not request a direct deposit, Form 3911, Taxpayer Statement Regarding Refund, and Form FMS 150.1, and documentation of any attempts made by the taxpayer to retrieve the funds from the bank. Include an open or floating paragraph to advise the taxpayer they will need to claim the RRC on their 2020 tax return. See IRC 7803(a)(3), Execution of Duties in Accord with Taxpayer Rights. CC IMFOLQ displays resequenced payment transactions that attempt to post as a TC 610 (remittance with return) and there has been no account established with a resequence code of 24. The UPC 147 RC 0 is closed, the return has posted to MFT 32 (TC 971 AC 111 present on MFT 30), and TC 971 AC 506 with "WI SP UPC 147" is in the MISC field on CC ENMOD and CC IMFOLE. Input CC "FFINQ" and review the screen for the following information: RESEQUENCE IND If present, indicates the return has been held for review or delayed for some reason. No Form 1310, Statement of Person Claiming Refund Due a Deceased Taxpayer, or documentation is required. Treasury is now phasing out the myRA program and is no longer accepting new enrollments. Once the return is received, the CSR must conduct a quick review for any missing/incomplete documentation: Advise the taxpayer it could take up to 3 weeks from the date the amended return was filed for information to become available. If (TC) 898 is there follow procedures when a TOP offset is involved. If IDRS research reveals UPC 126 RC 0, see the guidance in the (2) Table in IRM 21.4.1.4.1.2, Return Found/Not Processed, for guidance. The IRS said over two weeks ago that they would begin depositing these refunds the week of the 14th, beginning with phase 1 (single, simple returns), and moving onto MFJ returns. A taxpayer's refund may be less than expected or not received due to an error or an item being disallowed on the return. Resolve case if the necessary information is included. Update made for IRM clarity. If TC 840 carries a blocking series and serial number 9XXXX series with a Julian date less than 400, it is a "Dummy TC 840" and no actual check has been issued. An official website of the United States Government. Check CC "REINF" to see if the return posted after the TC 904. If the taxpayer requests their refund be deposited into more than one account, each deposit will reflect a TC 846 with a split refund indicator of 1, 2, or 3. The EFT indicators are as follows: Employees may use Electronic Filing (e-File), Frequently Asked Questions to respond to taxpayer questions concerning the reject of an Electronic Filing. (16) IRM 21.4.1.4.2(2) Updated verbiage to clarify Delinquent Return Refund Hold Program involves taxpayers with a delinquent return in the prior five years. IPU 21U1336 issued 12-13-2021. IPU 22U0706 issued 06-10-2022. IPU 22U0548 issued 04-26-2022. If the case is closed in ERS, the case cannot be referred. If the taxpayer claims non-receipt, and IDRS indicates the refund was a myRA, provide the following appropriate phone number: We will contact you by mail when (or if) we need more information to process your return. An unpostable condition other than UPC 126 or UPC 147 has. See (10), (11) and (12) below for subsequent actions. (22) IRM 21.4.1.5.7.5(3) Updated procedures to address EIP mis-directed direct deposit refunds. Oral authority should be taken from all taxpayers including those who filed a joint return. Ask the taxpayer if they have any additional questions. Send a closing letter for your refund inquiry case. The Bureau of the Fiscal Service (BFS) is responsible for offsetting tax refunds to child support, non-tax Federal agency debts, state income taxes and unemployment compensation debt. 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