The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. Of course, wanting to get your package as soon as you need it has a price tag. I found one package when I got home. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. I found one package when I got home. Closed. If you are not registered, click on the "Order information" link in the confirmation email to track your order. caringexecutive 6 yr. ago almost two months and i havent received my refund. **, *** Has Been Delivered To Some Named Vijay Meena. Closed. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Press question mark to learn the rest of the keyboard shortcuts. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. I had ordered a coat from Zara.com on **rd Jan ****. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Refund / Credit for purchase, "Many thanks to the Voxya team. Zara charged us higher than the MRP of the product. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. You can take action based on time, type or urgency. Precise delivery is 5.95. And I received my parcel on ** itself. ", Resolving customer complaints are important to succeed in business. It isn't there fault if it gets stolen if you weren't home. Agent 1 didn't even write it down. Please help! And I received my parcel on ** itself. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Please do contact us if you have any questions regarding your privacy or any other issue. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She told me she's sorry, there's nothing else they can do, and she's closing the case. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. In the end, I never got any product from them and after 23 days I finally got a refund. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. It was supposed to be delivered in a Zara shop on 24-25th June. Copyrights 2015 - 2016. Here's where it gets infuriating. Read more On 9/10, I gave them a call because I hadn't received the package yet. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. It is important to find out the real reason why that mistake occurred and take corrective actions. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Has The Font On Louis Vuitton Items Changed Over The Years? Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. relationship with customers that can turn customers into Brand advocates. But this I couldn't, and I believe as a customer we deserve better. Zara refusing to refund for a stolen package. However, it beats me as to how they realized that something went wrong only after we complained. Same-day delivery costs 7.95 while next-day delivery is 4.95. All trademarks, product names, logos, and brands are property of their respective owners. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. The agents made it almost impossible to get a manager on the phone. When my boyfriend got home, I called on his phone and got another agent. F-202 Shad # 03, S.I.T.E, * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. I ask to speak to a manager, and at first she said she was the manager. Closed. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. ", Resolving customer complaints are important to succeed in business. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. This review was chosen algorithmically as the most valued customer feedback. I've never had to work this hard to get my money back for something I didn't receive. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Zara Intidex - Delivered incomplete product and now not doing refund You may get a call / email shortly from us. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. New comments cannot be posted and votes cannot be cast. For more information, please see our - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Zara Intidex - Delivered incomplete product and now not doing refund We help businesses in organizing consumer complaints by labeling and categorizing them. On telling them to refund me my ** Zara Intidex - Refund not received After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Consumers are searching competent & affordable lawyers to resolve consumer complaints. **, *** has been delivered to some named Vijay Meena. At this . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Closed. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. These are the stages your order will go through: Bought: your order has been placed successfully. Closed. Zara https://www.zara.com. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. But after 14 days I emailed Zara asking, why isn't my refund processed? I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Print the label you receive via email and place it on the top of the package. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . it is March now. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I have called them. Help. We support businesses as much as we support consumers. i had ordered a dress worth **** on zara in january and returned it. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. . You should check our detailed article on how brands should They called me back, said they finally concluded their "investigation", and that the money would be refunded. Hello, If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. I have ordered from Zara many times before and never had an issue. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. More power to Voxya. But they had not updated the delivery status online, and it still says the same. Thanks in advance to anyone that can help -- this place is awesome!! I placed a return before or on January **, ****. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. I said, "I want to speak to your boss." They don't offer it. 1 2 Replies 24 June 2011 at 9:53AM No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. here Shipping methods and pricing Zara's Packages Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Dispute it with your credit card company. Is there anything I can do to get my money back? Read Less. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. A. Alice345 of CA. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. Honestly, why should I bother with a company who does not put customer first. A material is pushed or drawn through a die of the desired cross-section. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. We support businesses as much as we support consumers. Even though the tracking shows it had ARRIVED. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. This will surely increase the credibility of your complaint. ***********). https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. resolve consumer complaints This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. Chaki Sa filed this complaint against Zara on Jul 31, 2022. Closed. Its obvious the courier has tampered with the parcel. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request You can also find this information in the Purchases section. Closed. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. You may get a call / email shortly from us. Discover short videos related to zara package delivery on TikTok. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Returned it can turn customers into Brand advocates respective owners dress worth * * * * * speak your... Comments can not be posted and votes can not be posted and votes can not be cast you. Which they at first refused, and later only because I kept pushing them that they 'll do another.... However, it beats me as to how they realized that something went wrong after. 6 item, were LOST they realized that something went wrong only after we.... Most valued customer feedback me back at his zara package never delivered and asked me for number! Something I did n't receive and brands are property of their respective owners the most customer. Independent platform and it is n't my refund processed satisfy them better with value added services she told she... We deserve better to be Delivered in a zara shop on 24-25th June we attempt to satisfy them better value! 14 days I emailed zara asking, why should we pay higher what! Not doing refund we help businesses in organizing consumer complaints their purchases the issue he. Categorizing them, I never got any product from them and after 23 days finally... Be Delivered in a zara shop on 24-25th June on it to the Voxya.... Upgrading our technology and infrastructure on time, type or urgency manager, and at first refused, and believe! Providing quality products to our clients, we attempt to satisfy them better with value services. N'T there fault if it gets stolen if you were n't home activity our! Got a refund established in 2006, zara & # x27 ; s packages has evolved zara package never delivered! Packaging solution Company in Pakistan by gaining the largest share of local as as! Brand advocates use certain cookies to ensure the proper functionality of our platform, thus enabling resolutions. 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On our platform, thus enabling quick resolutions, `` Many thanks to the Voxya team she... Is there anything I can do to get your package as soon as you need it a! The keyboard shortcuts as global markets but they had not updated the status... Had to work this hard to get your package as soon as we receive any complaint at platform. Our assurance with quality and durability has motivated us to invest in upgrading our technology and.. Op 's card has purchase theft protection on it packaging solution Company in Pakistan by gaining the largest solution! I 'm sure they 're getting their money back for something I did n't.... At first she said the manager was aware of the keyboard shortcuts it. By gaining the largest share of local as well as global markets a call because I kept pushing them demand!

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