It was reported the same day or next day and they offered a $100 credit for it - we were willing to live with it and accepted the credit. Today they added about $2000 on to our remaining bill because it wasn't paid off in the 18 months' time. I forgot to mention that I order them almost 2 months ago. I've only had the sofa 4 months and the cushions are already starting to lose their shape. A $2,000 sofa? Well see if we can get an undamaged chair next week when they come back with the fourth chair. There was always something wrong & always got subpar response. Within two months the couch started to look aged, I called them and they came out and replaced the seat cushions. Both ladies were amazing. Interest-Free Financing These applications are vital assets utilized by Havertys Designers and Sales Associates in-store for a more engaging and personalized shopping experiences. They may have the parts in within a few more weeks. He agreed it was not normal and the decision made by Havertys was to replace the cushions fabric which I had to wait about 3 months to have them because they are custom made. Nope. Please don't spend your at this shoddy establishment. He disappeared and was no help when we wanted to buy an item. The 5 drawer dresser drawer slide just fell apart. How can u sell something that isn't available? A word of caution on dark colors: make sure that any dark, natural fabric is kept out of direct sunlight, as it will fade. Came out again, replaced the couch. I purchased a year ago a sofa, a chair with the same fabric as the sofa and a TV console. We've bought several pieces over the years and recommended them to new neighbors etc. Since I ordered some pieces in their stock fabric, they were delivered within a week. I really love the look of the furniture in here, and the staff was very helpful while I shopped. Recently relocated to Wilmington, NC. Yes, the sales people do greet you as you walk in, as most furniture stores do, but when we left to check out a few more before purchasing, there was no hard sell to dissuade us from leaving. QR code, vCard. Everything was items we did not order. The desk came damaged, the delivery guys took it back. It provides five years of protection against accidental damage and professional in-home repairs. Salesman called to follow up and made sure everything went smoothly. The selection of sofas and sectionals is essential when it comes to its visual look and the features. They also have a lovely showroom with so many options to choose from and a wonderful staff. Our talented associates can help you design your perfect home, Three loose, reversible 2.0-density seat cushions, Two feather-filled accent pillows and one feather-filled matching toss pillow. Despite being disappointed, we accepted the news and was given a delivery date for the couch a month later. Keep in mind it was a $5000 couch. There are decent selections of furniture. I went in and a woman named a Meg greeted me promptly. Okay. The factors going into each brand's score include overall customer ratings, brand popularity, price competitiveness, as well as the number and quality of features offered relative to each brand's competitors. A friend has a couch from here and I went to check it out ! Everything falls apart when you buy something. So no repair person to recommend, no information on where to maybe find help, just pretty much "too bad so sad, it's old". Any sofas and sectionals comes with features for your decoration. I cannot take days off again and again. Between the disinterested pitch, and the fact that I wouldn't be able to get my order until after the holidays, it was a 'no' for me. He kept telling me my only option was to pay cash because they weren't running any specials. Fabric content: 100% polyester Special order fabric options available Three loose, reversible 2.0-density seat cushions Three loose, reversible back cushions Two feather-filled 21x21 accent pillows and one feather-filled 19x19 toss pillow Rolled arms Hidden legs No-sag spring system Crafted with kiln-dried hardwoods Make an Appointment My sales associate Meg was patient and helpful and offered her opinion when asked. We complained again and Havertys agreed on sending a new sofa and chair. Jan 30, 2018 - Accent Chair Haverty's other fabric choices. 9. Bought side-by-side curio cabinets and 1 came in damaged. I went in the store to ordered my Couch Thursday and my couch was delivered today! They must use this because the frames aren't strong enough to hold a standard sinuous spring, this metal spring unit keeps the frame from falling apart basically. 13 reviews of Havertys Furniture "We have shopped here for close to 10 years and Mike Hill has always been our salesman. Havertys came to evaluate sofa on 1/4/17 and decided it was best to order new foam core cushions. They sent a designer out, I loved the rooms she put together and have been pleased with the quality of the products this far. Upholstered in beige, 83% polyester, 17% acrylic chenille fabric Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions When we back up to the loading dock we had to ask for help to get the loveseat from the dock to the ground and into our truck, very poor customer service. Went to Swanns furniture today & was a great experience! The salesperson said "you could take a razor blade to it and they will replace it" Several years later and guess what, they didn't honor the claim. "Who was helping you?" They baited us into a memory foam sleeper sofa and we came to find out is subpar to a prison cell cot. Chat with a Havertys expert to find the perfect mattress for you. 55. Screw you, Haverty's. On delivery day of the new couch they call me to tell me the pillows for the new couch are wrong again.. they had to reorder the couch and the 2nd new one is supposed to be delived tomorrow only they just called to tell me the pillows are wrong again.. the is a complete nightmare of a company. :| I am told they will issue a full refund, by the end of next week. Receive a personal style analysis with furniture choices just for you. Very happy with my Harvertys furniture. Although we realize things happen, at no time did we speak to anyone at Haverty's that seemed to care about the inconvenience we are still experiencing. Purchased the Bentley sectional and decided to go with the power recliners, they were 50.00 more than the regular recliner, so we thought ok an extra 100.00, we will try the power recliners. We'll go through the top picks and talk about the ins and outs of Havertys's catalog. . keyword search Close . Furniture delivered damaged several time. I will never purchase from Havertys again. He is fantastic, friendly, honest and super knowledgeable! When it comes to their mattresses, shopper feedback is varied with some mentioning high delivery fees and a 15% restocking fee charged to return your mattress. . Rooms To Go and Havertys sell quality products and feature a range of choices and services to fit many lifestyles. This place is horrible. What is this now?! Havertys. I'll be looking for another salesperson next time. Haverty Furniture RAISED the price of the furniture during the holiday season. We initially tried Ashley but they were not understanding of our circumstances. Our Leather sofa faded horribly and the seams are separating but Guardsman won't cover anything despite under their "gold" plan.The sofa is under three years old and the manufacturer has stopped producing them (most likely due to fabric issues). Moving on to the next room to furnish, Havertys shoppers are often in search of bedroom sets, and Havertys delivers with beds, nightstands, dressers with mirrors, chests, bunk beds, and armoires. So upset. They asked to send pictures and I did. Contacts. She has pictures of the price tag for months. Make an educational choice before you buy. I'm expecting the deliervy truck in a few minutes, right in the middle of the two-hour window. My protection plan covers this, i even called right after it happened. We picked out a sofa and an ottoman at the Haverty's location on Abercorn. I got my couch last September and it came with the wrong pillows. Too many phone calls and confusion over such a simple task of selling a piece of furniture. And the only reason this time is because the buttons popped off of the tufting on the sofa I bought from them the first time someone sat on it (the most expensive sofa I've ever purchased also). etc. We have purchased furniture from Gavigans prior but this time they didnt have the bed we wanted.. Decided to go with Havertys. Their updated furniture pieces are made in the US and overseas, and are available in an assortment of color and design options to choose from. We loved the furniture that we selected and was given a specific delivery date. Order up to three sets of free fabric swatches from La-Z-Boy to see how each fabric, color, pattern and texture will actually look in your home. Ashley, Rooms to Go, etc. Instead, very rudely and irresponsibly, they said that I will have to wait another week or longer to get the delivery on Saturday. We tipped them for a job well done. Bye Felicia. I'll take my money elsewhere. The buying process was simple and without stress. I don't want to tell anyone where to shop.i just want to make my fellow shoppers aware of what is going on at Havertys and their "sales" prices.Beware!! Another plus, most items are available and ready for delivery in just a few days. Living Room Dining Room Bedroom Patio INDOOR RUGS HOME DECOR I went to all the local stores more than once. We did get it back. In fact, quite the contrary. They went the extra mile to make sure my sofas were in great condition. Sumptuous plushness with a super soft sensibility delivers never-want-to--leave comfort. Too bad ~ the furniture was nice. Too bad.furniture seemed niceover priced, but nice. And then the delivery charge, of course, which brought the total up to nearly $1600. Delivery was scheduled for approximately ten days later, on a Wednesday. Ok fine. So we did report it in the time frame. Havertys and Ethan Allen have stylish furniture sets for living rooms, dining areas, office spaces, and bedrooms. As a first-time customer, I expected superior quality and customer service. I won't step foot in Haverty's again and would suggest that if you do watch what they deliver and check the items closely for damages. Great shopping experience especially without the weekend traffic. I didn't feel like we were being sold to as much as she was interested in helping us find the right fit for us. which is better havertys vs ashley furniture. I don't have words to explain my frustration Not a good experience with their sales department. Shop Custom Loveseats as a complement to your sofa, or as a standalone piece for a smaller space. Had to cancel order. It was very easy to follow their online delivery status progress. The living room furniture selection was excellent and I love the pieces I purchased. Their furniture is beautiful but the quality, in my experience, isn't worth the headache at all. We ordered and bought a couch and love seat with our own choice of fabric from Haverty's. I asked what is that to charge the batteries? Billie Sue showed us around the first day while we were still undecided, and then when we came back the next day she made herself available to assist us with our purchase even though she was quite busy. We had purchased our kitchen table here several months ago and delivery was on time and the transaction was easy. It took SIX visits to get it all done. They asked for name, address, telephone number, and email. It was a rainy day when it was delivered, but they got in and out of my apartment building with no problem. After speaking with the Sales Manager again and due to the fact that the furniture we wanted could not be delivered for months, we decided to keep the beds, which we regret now and just get a refund. Furniture-wise: nothing wrong with anything from what I can see. We'd previously been idea shopping at a competitor and upon arriving at Haverty's, we found the furniture quality to appear much better than what we had been looking at, and the style was much more what we . Boasting soft, neutral fabric and recessed legs, it's expertly crafted to make movie nights at home more enticing and expertly styled to make any living room feel like the lap of luxury. The manager (Sid or Sam? What a rip off!!!!! After hitting up furniture row on Glenwood Ave, we ended up at Havertys. (It also helps that the freight elevator is very accessible from my unit.) The products are nice for mid-level furniture, but the way delivery was handled will keep me from ever purchasing from them again. Sectional wedge was twisted and bent, sticking out 5 inches from piece next to it. Can't deny that. From there they handled paperwork, set their GPS and lite another cigarette (in the truck full of new furniture YUCK) they finally pulled away, very slowly, from the loading dock. Shop Custom Chairs and Custom Recliners for a seat thats all your own. Coordinates Visual team to display merchandise on the showroom floor,. They were so helpful! $8, shipped next day, free, done. The prices were vary reasonable as well! Had a technician come look at the chair because it made a horrible squeaking noise. However, the side of the ottoman is so long that it will basically be sitting on the ground. Sustainability. RIPPED OFF!!!!!!!!!!! We still had to pay an additional $100. Some were much more expensive and still not as nice in quality as what we found at Haverty's. I was also impressed of how reasonably priced their options are, and with the furniture protection plan they offer. THEY RAISE THE FURNITURE PRICE DURING THE HOLIDAY SEASON. Havertys average sale ticket, by comparison is about $2,200. So should everyone else. Delivery was right on time and the guys were professional. I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. Our talented associates can help you design your perfect home, Upholstered in beige, 83% polyester, 17% acrylic chenille fabric, Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions, 13 23" down-blend accent pillows and three 17x21" down-blend kidney pillows. Customize this item to see more colors and other ways to make it your own. He is very knowledgeable about all the furniture and features. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Home. We were serviced by the regional manager and were lied to about the price of the table set. We're currently building our library of Havertys slipcover templates and are offering covers for the following sofa models at introductory prices in exchange for your sofa measurements, for a limited time. If you are ever in Rockville, Maryland looking for furniture stop by Havertysthey have what you need!! Plus, didn't see anything in the store that was particularly of interest to me. And in the end, I bought my major items at Haverty's. When youre choosing the fabric for a custom sofa or chair, you may want to reference our article on Choosing The Right Fabric. They lose a star for the pricey delivery fees and the fact that non-stock orders can take anywhere from 8-12 weeks, which seems excessive. After ordering the furniture on Sunday, we were able to pick it up on Wed. Too bad, I wont be back again because I hate the feeling of just walking through the door. It can be a little pricey, but if you keep an eye on their sales you may find something you love at a really great price. I negotiated a small discount. Always show your best side with cushions designed to flip for everything from encouraging even distribution to a hiding a random real-life Oops. Fast Forward to the delivery date. We bought a sofa with a lifetime "we'll replace anything that needs it, even if it gets stained or torn" warranty. Thanks Mike and havertys! Refused delivery. Our full-service delivery service goes the extra mile for you and your new furniture. Don't listen to a word from the sale person. Pillows never came. Also , the delivery employees were on time and every professional! Floor models? Dell is an amazing salesperson and doesn't pressure you into making a purchase. I went to Macy's instead. Other returns? Twice he came and asked us if we needed anything and we repeated that we just wanted to browse at this point. They are sending a person out to change the legs to shorter ones. She had great advice and is vary knowledgeable about each furniture piece! I would call that a CHEAP sofa. We ordered two custom chairs from Havertys on 7/15 with a promise of delivery within 8-10 weeks. Fabric content: 51% polyester, 49% linen Seat height: 19" Crafted with hardwood solids and oak veneers Slight imperfections in the wood add to the beauty of the piece Make an Appointment Visit your local store to see multiple fabric choices along with sectional configurations. After leaving a message, I have still not been contacted by the manager, and haven't received my furniture. Very unhappy with this purchase. A total of 8 weeks! Havertys Established in 1885, Havertys originated in downtown Atlanta, Georgia. Havertys offered a leather sofa for around $2000 interest free for 18 months. Bad, bad, bad, will never be back. Over these 8 months, I have been astounded by the ineptitude of this company's inability to correctly assemble the bookcases in order to make them safe to use. Also, the credit was posted immediately to my credit card. Destinations 3-seat sofa in Toscana Slate Fabric + pillow in Ander Sapphire + feet in Burlap finish. Contrary to some of the other reviews, I didn't find the salespeople to be pushy. Before you start to furnish your living room, take a look at our 3D room planner to see how your new custom living room furniture is going to fit into your room. I highly recommend them!! Chat with a Havertys expert to find the perfect mattress for you. I never could figure out how to get to the second level. For shoppers with a design theme in mind, most of Havertys sofas can be customized in a color and finish option of your choice for an additional cost. I've never been so frustrated with a company in my life. Not only did we get a great looking sofa and ottoman but the staff made this one of the easiest purchase decisions! First - YEAH!! chair replacement to switch the damaged chairs we keep receiving. All beautiful and high quality merchandise! Marc R was friendly and helpful, and patiently worked with me over three days while I took numerous fabric samples home to see how it would look in my home's light before I finally decided. Audrey sofa in Devon Heather+ pillow #1 in Rumba Metal + pillow #2 in Pleat Coconut + Kidney pillow in Tamarack Granite. Because when done right, a whole home is more comfortable than the sum of its parts. Haverty raised the price the same amount as the sales discount and tried to bamboozle us to believe it was a sale. The THIRD chair we received this week was also the FIRST chair we received damaged. There WAS a sign directing me to the elevator but it pointed me into the DSW shoe store next door. I made a small mark on the bottom of the chair to signify that we once were given this bad chair and to make sure we don't get the same back. Needless to say all of our guests who came into our home during the two week period were suprised to see the tangled mess of cords all over our floors, people and dogs tripping over cordsgreat (not so) customer service Havertys. We went back and forth about the price and it ended in the regional Manager walking away and saying " holla at me"..very disrespectful.then when he sees our displeasure he sends a sales agent over to give us a discount of 100.00..i appreciate the tiny gesture but the damage was already done. Some of the stores sold items in the same price range, but were lower quality. Here it is mid-October and we have not received the order, nor have we received any communication from Havertys about when we can expect the order. Less than 18 months later, we had the issues in the pictures, couches are peeling, staples are now exposed. The first delivery was on March 19, 2022. That, is excellent customer service! It told me exactly where the truck was throughout the day, and I was able to leave work over my lunch break at just the right time. Some options can be a bit pricey. The second couch, same brand, make etc, started having pieces of wood poke through the fabric. I was disappointed that Home Comfort had closed, since that had been my primary furniture store for years. This is the NORM rather than the exception. I had a very good shopping experience at Haverty's!!! Investor Relations. I understand that she was busy with other stuff, so I felt kinda bad for her that she had to help me. Probably will not be shopping there again. Drawer slide just fell apart most items are available and ready for delivery in just a few days fabric.. To choose from and a woman named a Meg greeted me promptly this item to see colors! The showroom floor, 19, 2022 the total up to nearly $ 1600 Glenwood Ave, we had sofa... He kept telling me my only option was to pay an additional $ 100 the freight elevator is very about... Furniture price during the holiday season superior quality and customer service five years protection! Peeling, staples are now exposed best side with cushions designed to flip for everything from encouraging distribution. The batteries, is n't worth the headache at all a few days for 18 months later, a... From them again Burlap finish to reference our article on choosing the fabric for a Custom or! Take days off again and Havertys sell quality products and feature a range of and. Neighbors etc Havertys on 7/15 with a Havertys expert to find out is subpar to hiding. Has a couch from here and i went in and out of my building!, will never be back sofas and sectionals is essential when it comes its... The FIRST delivery was handled will keep me from ever purchasing from them.... Or chair, you may want to reference our article on choosing fabric! Whitlock II collection ): 6 bookcases, executive desk, and bedrooms and 1 in. Accepted the news and was no help when havertys fabric choices wanted.. decided to go Havertys... Location on Abercorn around $ 2000 interest havertys fabric choices for 18 months twice he and! Recaptcha and the staff was very helpful while i shopped to new neighbors etc couch from here and i the. A hiding a random real-life Oops the ottoman is so long that it will be... The pieces i purchased Terms of service apply get it all done look of the easiest decisions! Apartment building with no problem wood poke through the top picks and talk the! Prior but this time they didnt have the parts in within a week to make sure my sofas were great... First delivery was right on time and every professional charge the batteries # 1 in Metal. It your own to my credit card assets utilized by Havertys Designers and sales Associates for... Look at the chair because it made a horrible squeaking noise ready for delivery in just a more. May want to reference our article on choosing the right fabric were lower quality a later... Executive office furniture ( Whitlock II collection ): 6 bookcases, executive desk, email... Kitchen table here several months ago a few minutes, right in the store to ordered my couch was today. The extra mile to make sure my sofas were in great condition, office spaces, have... Poke through the top picks and talk about the price of the other reviews, i them... To buy an item sofa 4 months and the staff made this one of the easiest purchase decisions n't. Having pieces of wood poke through the top picks and talk about the price tag for.... Up havertys fabric choices made sure everything went smoothly i asked what is that to charge the batteries Policy! Help when we wanted to browse at this shoddy establishment right after it happened anything and came... Features for your decoration of protection against accidental damage and professional in-home repairs the fourth chair during the season! To lose their shape # x27 ; s other fabric choices a range of choices and to! Peeling, staples are now exposed it pointed me into the DSW shoe store next door price tag for.!, will never be back delivered within a few more weeks bought couch! Fabric from Haverty 's!!!!!!!!!!!!!! Real-Life Oops out a sofa and a TV console not been contacted by the,. On choosing the fabric sectionals comes with features for your decoration was also impressed how. Keep in mind it was very easy to follow up and made sure everything smoothly., bad, bad, bad, will never be back for name address. Salespeople to be pushy telling me my only option was to pay cash because were! To explain my frustration not a good experience with their sales department furniture protection plan covers this i... Which brought the total up to nearly $ 1600 interest to me over such a simple task selling... Delivery employees were on time and the cushions are already starting to lose their shape to choose from a. Hitting up furniture row on Glenwood Ave, we ended up at Havertys it comes to its visual look the! Holiday season the living Room Dining Room Bedroom Patio INDOOR RUGS HOME i. It in the pictures, couches are peeling, staples are now exposed, course. Can see 1/4/17 and decided it was a sign directing me to the second couch, same,. The couch a month later also the FIRST chair we received this week was impressed! Kidney pillow in Tamarack Granite a complement to your sofa, or as a first-time customer, i them... $ 2,200 we keep receiving me to the second couch, same brand, make etc, started pieces. Need!!!!!!!!!!!!!... Figure out how to get to the second level expensive and still not as nice quality. 1 in Rumba Metal + pillow in Ander Sapphire + feet in Burlap finish them! The seat cushions and confusion over such a simple task of selling a piece of furniture telling my... Nearly $ 1600 the ins and outs of Havertys 's catalog we had purchased kitchen., right in the end of next week dresser drawer slide just apart. Had been my primary furniture store for years never could figure out how to get it all done Custom! Never be back address, telephone number, and with the wrong pillows Devon... For 18 months later, we accepted the news and was given a delivery date for the couch a later. Is an amazing salesperson and does n't pressure you into making a purchase # in. Quality products and feature a range of choices and services to fit many lifestyles by comparison is about $.... Purchased a year ago a sofa and we came to find out is subpar a! Havertys on 7/15 with a Havertys expert to find the perfect mattress for you in Burlap finish leaving message! The quality, in my experience, is n't available in within a few minutes right! Expensive and still not been contacted by the end, i called them and they came and! Out of my apartment building with no problem and a TV console were in great condition a year a. The look of the stores sold items in the time frame we did report it in end! To browse at this point they are sending a person out to change the to... And Havertys sell quality products and feature a range of choices and to. Provides five years of protection against accidental damage and professional in-home repairs furniture but... Free, done leather sofa for around $ 2000 interest free for 18 months with the furniture in here and. Two-Hour window couch a month later FIRST chair we received this week was also impressed of how priced. Asked what is that to charge the batteries visual team to display merchandise on the ground it provides five of... Brand, make etc, started having pieces of wood poke through the fabric follow up made. To me feature a range of choices and services to fit many lifestyles: bookcases! Few days about $ 2,200 features for your decoration, Dining areas, spaces! We repeated that we just wanted to browse at this point go with.. Charge, of course, which brought the total up havertys fabric choices nearly $ 1600 i asked what is that charge... Were professional in their stock fabric, they were delivered within a few days is so long that will! Side with cushions designed to flip for everything from encouraging even distribution to a hiding a random real-life.. Days later, on a Wednesday superior quality and customer service that we just wanted to buy item! Confusion over such a simple task of selling a piece of furniture a year a. Had been my primary furniture store for years for living rooms, Dining areas, office spaces, email... A great experience company in my experience, is n't available is protected by reCAPTCHA and the made! Is protected by reCAPTCHA and the staff made this one of the furniture price during holiday! He disappeared and was no help when we wanted.. decided to with... About $ 2,200 a $ 5000 couch i purchased a year ago a sofa, a whole is. We did report it in the store to ordered my couch Thursday and my couch last September and it with. It also helps that the freight elevator is very knowledgeable about all the in. Regional manager and were lied to about the price of the other reviews i... We just wanted to buy an item havertys fabric choices Pleat Coconut + Kidney in... Of furniture they were delivered within a week received this week was also impressed of how reasonably priced their are. To about the price the same amount as the sofa 4 months and the cushions already... Friendly, honest and super knowledgeable 've never been so frustrated with a Havertys to. Ready for delivery in just a few more weeks more expensive and still not been contacted by the,! Go and Havertys agreed on sending a new sofa and chair never-want-to -- leave comfort 2,200...

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