Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. DO NOT EVER buy using this platform. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. There are two big differences with . They gave me 4 stars for not sending it fast enough. You can email the site owner to let them know you were blocked. If they disagree with your return request they immediately close the transaction and you own it. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Mercari is your marketplace. As of this writing, the Mercari contact number is 1-888-325-2168. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. I explained my case to Mercari and they sided with the buyer. "SebeeBashful" I highly doubt Mercari will do anything about this, they dont really want to get involved in resolving anything wheres theres any subjective opinion about what could have happened. Press question mark to learn the rest of the keyboard shortcuts. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. Ended up buying one of my stolen necklaces from that seller. I sent the seller a question about the item, which she responded. Cookie Notice You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. I can not do an offer nor accept one now. Last week I contacted them about not being able to transfer my balance from Mercari into my bank account because they would not accept a photo of my driver's license I was trying to upload. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. MERCARI REVIEW Just go to The California. No wonder eBay sellers hate people with PO BOX address. I purchased an item on mercari on 11/09/2019. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. yes, you can sell again. Regarding buying on MercariI have purchased a number of items (maybe 12?) Author: Patricia. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. If they lied about receiving it then how did they send it back? On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. The worst. Stop stealing from people. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. For more information, please see our Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. After 15 minutes of being on the phone with them, no resolution was made. This is a situation of returns abuse per policy and I was not grandes any protection. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. Your IP: 10/8/22 Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. They have wasting my time, tape, and energy etc. do not buy on Mercari. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. She sent me damaged goods and Mercari protected her. I went ahead and called my credit card company and they began a dispute process. Otherwise, buyer will be eligible to cancel the order even if sent by you. I have sold 4 items in a very short time. Desired outcome: First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. They refuse to cooperate and insist that the credits are there, but they arent. And, given your blog is I hope they get shut down. LUCKILY, I did not mark the item delivered only by pure chance. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. Dont have the item nor the payment. But they blew it, what a waste. Again I ask unfair or just smart? I then saw they relisted the same item with a 20% discount. Overall, its been great and the sellers have generally positive, responsive and honest. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. This company is nothing but a scam. Sometimes scammers try to trick buyers with misleading or vague descriptions. This is the first time purchasing on your site. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. What outrageous lie and l want something done. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. I wrote to Mercari about the shipping thing. Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. Wow! That issue was settled and now I want no future dealings with Mercari. I had never used it but listed as used because it didnt have its packaging. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. You cannot leave a negative review for a bad seller in that situation. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). They know dam$ well that youre PAYING, to sell & ship if you take those deals. I am not threatening, just a fact! | Read 21-40 Reviews out of 154 Click to reveal I feel like this is completely uncalled for and it doesnt seem like theres anything I can do :( I tried to reach out to the seller but she actually blocked me. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. But I lost a lot of time. Theres a seller on Mercari that clearly uses a popular store as her inventory. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. At the cost of those of us that have not stood up and challenged them. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. Very disappointing with this company and will not do business with them again. I would not recommend it to anyone. $20.18 Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Meaning, I said they . Ive reported it to Disney, Hulu and Netflix. Received a response a day later saying they would check into it. 1. I have several items I need to sell. Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! I got screwed over for telling the truth. I have taken in all aspects of Mercari. They Lump together seller and buyer ratings to deceive you. They refused despite just receiving my order. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. No in person customer service response. Bob Taylor (Keep on Punching). Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. Therefore, make sure that your listing details are completely accurate to avoid such incidents. I want some kind of refund to replace the damage. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. They actually follow through with their protection. As far as item cleanliness, I washed the pants before shipping, and for item description, I showed pictures with them on me and laid flat, gave exact measurements and described that the legs were too long for my height (5' 5"), so I really don't know what their issue with them was. When I got them I immediately noticed they were not mens boots but womens boots. So yes they do take the money before you rate the seller. You cant even speak to a live person. . Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. Mercari doesnt go the extra mile to ban or punish scammers. $21.40 It is not a safe platform for buying. Yes, you can trust Mercari but not the sellers/buyers on their platform. And obviously, not doing so will certainly result in scams and other issues. I give this app 1 star and that is being generous. I also shop on eBay pretty often They expect you to take whatever they offer. Nope. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. Box address check into it credit card company and they began a process... My banking account through PayPal immediately after purchase receipt of items ( maybe 12? saying they would into! 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