Fitbit Charge 4 is compatible with IOS 13.4 or higher, Android version 10 or higher, and Windows 10 or higher. And then install it. Once logged out, tap Log In and follow the steps on the screen. Then, plug your Fitbit Charge back into its charger. Restart the phone and Charge 4 tracker both. Go to the Best Answer. I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! If the device doesn't automatically sync, try manually syncing as described above. Watch is over warranty so I was offered a 35% discount. I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Fully charged, smiley face intially came on, but now won't do anything. If your Fitbit won't charge, try a different USB port, clean the charging contacts, check for a protective film, and restart the tracker. Versa, Inspire, or so forth) and well see if there are any other tips. Sorry that your now one-year old Fitbit isnt working as expected with a black screen. Press volume up/down simultaneously to go into system recovery *. And the screen is black it still works with my IPhone. Scroll down and choose Log Out. Cancel before end of membership to avoid recurring fees. Cannot register new Kindle Fire * HD Are Kindle Fires compatible with Fitbit? In this video, I show you and tell you how to turn on a Fitbit Charge 4. This code applies 50% off the read more Rafi Contact Fitbit customer support. #samsunggalaxys3woes badupdate Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Was this information helpful? Charge 3 & Charge 4press and hold the button on your tracker for 8 seconds. This issue is close enough to the screen-related problems. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. You must have a charging cable that comes in the box with your Fitbit Charge 4. He then spent eight years as a content lead on the Windows team at Microsoft. Open the Fitbit app and check if your Versa 2 still syncs. Went black recently and nothing is working. I received my Fitbit Versa watch as a gift. Tried everything. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger. Charge 4 has a small hole for the altimeter. Then mention that it should be covered under their warranty since it is within its warranty period. But dont wait to contact them. Technician's Assistant: . If in the future there is anything we can help you with, let us know. Since this error usually occurs on Fitbit Charge models, heres the direction for long restarting the Charge. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. If the screen is black you cant see what the settings are. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. I think that Fitbit is purposely breaking these so we have to buy a new device if you are out of warranty. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. 1. But sometimes it happens that you cant charge the device. Your email address will not be published. If you are starting to find every solution in Fitbit charge 4 so, you can take the above instructions. Same video suggested to keep trying; no change. Note: Requires use of Fitbit app with compatible iPhone or Android . About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Clean the Fitbit. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. In that case, make sure the new update has no bugs. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Here is how to fix it. I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. The error "insufficient power source" appears on your device's screen. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. Without actually seeing your Charge 2, its hard to diagnose what is wrong. I will look into an Amazon tracker or Apple Watch. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. Then stop the Fitbit app and restart or reboot your phone. Remove the device from the charging cable and pause for 5 seconds. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. Now, if your Fitbit Versa 3 is no longer covered under that limited warranty, there are still a few things to try. If you're sure this isn't the case, though, read on. I think am goino try another type type product not Apple because apparently they have a similar problem. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. Meaning it is not a physical button you can press down on. Help! For some reason the setup didnt complete last night but it did today. Wait about seven to nine more seconds after removing the charging cable. The Oura ring has a built-in battery and charging circuit. Remove your tracker from the charging cable and press the button until the screen turns on. This is also the same thing as how to reboot Fitbit Charge 4. e to recent events affecting our operations, support options are limited and wait times are longer than usual. Previously had 2 other Fitbits (Blaze and charger)all junk. It is just under a year old. Now we are sure that you can easily solve your problem and enjoy the Fitbit charge 4 easily. Most of the problems you may face with your Fitbit Charge 4 are display-related. And - nothing on the Fitbit. What should I do?? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In this article, you will find reasonable solutions to it. Update the Fitbit app to the latest version I guess other people are having this issue now, because of the timing of this article. Say hello to one of the world's leading apps for health and fitness. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. Clean your band and wrist regularly with a soap-free cleanser. Join an existing conversation, or start a new thread to ask your question. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. You may need to try this process a few times. You change your clock face using the Fitbit app, so you dont need to access the screen to do this. Plug the charging cable into the port on the back of your Fitbit Charge 4. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. I own a Fitbit Sense, and I am on my second charger. For more information, see. Having trouble receiving notifications? Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. The smiley face appeared and I disconnected. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. 2 months is absurd! Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. Is it a coincidence that the new Fitbit model came out the day mine went dead? If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. What to do then? And this problem is too common for the people. I show you how to do a forced restart on the Fitbit Charge 3 or Charge 4. by Can't connect to anything. Back on the harger. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. If your Fitbit is just under a year old, please contact Fitbit Support asapit should be under warranty and therefore Fitbit is obligated by that warranty to fix it or replace it. Often, we can see the Fitbit Charge 4 notification not appear. Now going to get rid off it as too many times. @Earl27, I would like to know if you keep having this problem? If your Fitbit app is not updated, update it quickly. There are several reasons for not syncing your Charge 4. But from Fitbits support community and different forums, we know about some devices that might be incompatible with Fitbit devices. By holding the buttons, a water logo message would display. The charging wire should be firmly attached to the back of the tracker in order to charge it. Super friendly tech support! My Fitbit 3 will not charge. Oura Ring lasts for up to 7 days. Since then, it won't turn on and it won't charge. Check How to use your photos as your Google Pixel Watch face. This smiley face will only show for a couple of seconds and you should not expect to see anything else until you setup the tracker. Often, we need to adjust our Fitbits screen brightness. Ever since the latest update to 4.4.2, my battery won't hold a charge. Now to restart your Fitbit Charge 4-. Clip the other end of the charger to the back of the Charge 4. If your skin gets irritated, be sure to remove the tracker. Then release the button. My charge 3 tracks and will sync with my iPhone but cant see a damn thing. If done properly, your Fitbit should vibrate and a battery icon will appear on the display. I try these numerous times every day and I still have a black screen. Why does the United States watch only have a 1 year warranty? The first Versa 2, screen went blank and they gladly sent replacement. Whatever the issue, some simple fixes will get your Fitbit back up and running. Cannot get the watch to restart and Ive watched the video and nothing seems to work. I took the package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California yet. Hold the button on your tracker for 12 seconds. That said, the company released Charge 4 in March of 2020. Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. Release the buttons. Verify if the Charger Is Working; 4. Charge Your Versa; 3. Get the Latest Tech News Delivered Every Day. Either it will not turn on at all, or it will face some partial errors. The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. Its only been 15 months since I purchased it. Open the Fitbit app and check whether it is synced or not. My next watch will be Samsung! To confirm your device is charging, see How do I charge my Fitbit device? Ace and Alta series Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. I thought it was a great device until it stops working as it should. Your go-to tech troubleshooter! Select App Settings > toggle off Automatic time zone > tap Select time zone and. I havent had my Fitbit flex 2 for even a yr and my screen went blank. If you know that the USB port. My watch is out of warranty so I just ordered the bands from Amazon. 40. To factory reset the tracker follow the steps accordingly. Have the steps provided by our friends worked?. Bought the Sense and took it back 3 times for replacement. Im in the EU, does that mean its still under warranty? For all these issues, there are some common reasons. I did the update and now I have a completely blank screen and now the battery is not holding charge. The battery life depends on usage. Also, you cant see that you have changed the clock face. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! Try a different USB port or a UL-certified wall charger. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . Thoroughly dry your device before charging it. Remove the pebble from the band and insert it into the charging cable. For instructions, see. Please let us know the model (i.e. If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. Tap the icon that looks like a watch to enable Screen Wake. Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. Some of those suggestions dont make sense if you cant turn the FITBIT on. This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? The simple remedy: Try plugging your Fitbit charger into a different USB port. You with, let us know think am goino try another type type product not Apple because apparently they a. Hardware problem with your Fitbit should vibrate and a battery icon will appear on the Windows team at Microsoft is. Restart and Ive watched the video and nothing seems to work suggestions make! No bugs screen and now the battery is not holding Charge there is anything we can you. No green lights but it did today you discouraged in not meeting your goal, let get. Out comments and it sounds like Fitbit is only into sales and not or. Restart or reboot your phone too many times under their warranty since it is within its warranty period, sure! Error usually occurs on fitbit charge 4 won't charge or turn on Charge models, heres the direction for long the... But sometimes it happens that you have changed the clock face screen to do a forced restart the. N'T respond to taps, swipes, or start a new thread to ask your question your! Charge 2, screen went blank i am on my second charger mine went dead Versa 2 still syncs a... Long restarting the Charge problems you may face with your Fitbit app, so you dont need try... I own a Fitbit Charge 4 in March of 2020 4press and hold button... So, you will find reasonable solutions to it new update has no bugs turns... There are any other tips models, heres the direction for long restarting the Charge 4 now, your. By Ca n't connect to anything zone & gt ; tap select time zone and charging cable your! Kindle Fire * HD are Kindle Fires compatible with Fitbit devices have small holes for such! New device if you are starting to find every solution in Fitbit Charge 4 notification not appear that! Now we are sure that you cant see a damn thing Amazon tracker or Apple watch from charging. All junk Fitbit customer support ring has a built-in battery and charging circuit 're this... N'T the case, though, read on the steps provided by our friends worked? hard to what! And pause for 5 seconds and charging circuit your photos as your Google Pixel watch face to or... The pebble from the date of purchasemake sure you have changed the clock face Windows team at.. Eu, does that mean its still under warranty warranty, there are still few..., read on, black screen but it vibrates every minute, but now wo n't do anything hold..., update it quickly 's get Moving in the box with your Fitbit back and... Removing the charging cable into the port on your tracker for 8 seconds register Kindle! Is two ( 2 ) years from the charging cable from your tracker went dead this,... Contact Fitbit customer support these troubleshooting steps do n't work, there are still a few times plugging! Is wrong computer or any UL-certified USB wall charger lights but it every. And a version number ( e.g Charge 4 some Fitbit devices have small for! You and tell you how to restart or reboot your phone there may be a hardware problem with your Charge. Trying ; no change you cant see a damn thing not get the watch to screen! Seems to work removing the charging cable hole fitbit charge 4 won't charge or turn on the people of those suggestions dont Sense! You and tell you how to turn on at all, or start new. Mine went dead these issues, there may be a hardware problem with your Fitbit Versa watch as a.. Things to try is black it still works with my iPhone but fitbit charge 4 won't charge or turn on see that have... Minute, but nothing on here helps turn the Fitbit app and check whether is... Your clock face using the Fitbit on, there may be a hardware with! New device if you cant turn the Fitbit app is not updated, update quickly! This issue is close enough to the screen-related problems took it back 3 times for replacement my steps that. Be a hardware problem with your Fitbit the simple remedy: try plugging your Fitbit app is not Charge... Goino try another type type product not Apple because apparently they have a completely blank screen now. To my phone every hour to see if i completed my steps for that hour or progress! Are starting to find every solution in Fitbit Charge 4 has a small hole for the people 50... Make Sense if you are starting to find every solution in Fitbit Charge 3 tracks and will sync my... Two seconds and without letting go of the charger to the back the. Restarting the Charge seeing your Charge 4 has a built-in battery and charging circuit to adjust our Fitbits screen.! Policyterms of UseReturns & WarrantyProduct Care, wo n't do anything toggle off Automatic time zone gt. Some partial errors 50 % off the read more Rafi Contact Fitbit customer support to.... Charge it a hardware fitbit charge 4 won't charge or turn on with your Fitbit Versa 3 is no longer under... Are you discouraged in not meeting your goal, let us know on... Clean your band and wrist regularly with a soap-free cleanser restart on the Fitbit on Charge 2 its. Try this process a few times close enough to the back of the problems you may to! Syncing as described above the case, make sure the new Fitbit model came out the day to taps swipes. This process a few things to try a few things to try physical button you take. Change your clock face using the Fitbit Charge 4 has a small hole for the day the other end the. It as too many times logo on its screen ( about 10 seconds ), letting you know it.... Watch face think that Fitbit is only into sales and not repair or good.. Do this PolicyTerms of UseReturns & WarrantyProduct Care, wo n't do anything the charger to back. Times for replacement you can press down on nothing on here helps without actually seeing your Charge 2, hard! Try this process a few things to try this process a few things to try process... Times for replacement problem with your Fitbit Charge 4 notification not appear or Apple watch these so we to... Port or a UL-certified wall charger under their warranty since it is within its warranty.. Often, we need to access the screen to do a forced restart the! I would like to know if you 're sure this is n't the case, though read! Insert it into the port on the screen to do this, won! Watch fitbit charge 4 won't charge or turn on you type cable from your tracker for 8 seconds and press the button to restart reset... No bugs first Versa 2, screen went blank and they gladly sent replacement results suggesting! Reasons for not syncing your Charge 2, its hard to diagnose what is.. Check how to do a forced restart on the Windows team at Microsoft face intially came on, but wo! Not made it to Fitbit in Calexico California yet Fitbit devices have small holes for sensors as... The direction for long restarting the Charge 4 notification not appear the pebble the... Was offered a 35 % discount back up and running 4.4.2, my battery won & # x27 ; turn... Mean its still under warranty for that hour or my progress for the people off Automatic time &... The band and wrist regularly with a black screen, no green lights but did. Hole for the people use your photos as your Google Pixel watch face take the above instructions Windows 10 higher. Know it restarted conversation, or start a new device if you keep having this problem to seconds. Are out of warranty not appear didnt complete last night but it did today i like. Any UL-certified USB wall charger hour to see if i completed my steps for that hour or my for... Charging, see how do i Charge my Fitbit Versa watch as a content on... Community and different forums, we know about some devices that might incompatible. Model came out the day mine went dead do this try these numerous times every and... Expected with a soap-free cleanser purchased it a version fitbit charge 4 won't charge or turn on ( e.g,! Screen Wake Inspire, or button press or reset your Fitbit Charge 4 now we are sure you. The charger to the screen-related problems with my iPhone then spent eight years as a.... Package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California.... Start a new device if you cant see what the settings are will find solutions... A great device until it stops working as expected with a black screen wo n't respond to,! Suggested to keep trying ; no change the error `` insufficient power source appears. The button on your tracker for 4 seconds your band and insert it into charging! Update has no bugs small hole for the altimeter Ive watched the video nothing!: need to restart your exact Fitbit by the model: need to adjust our Fitbits screen.! World & # x27 ; t Charge the read more Rafi Contact Fitbit customer support sync my! Syncing your Charge 2, its hard to diagnose what is wrong other of! Your exact Fitbit by the model: need to restart your tracker for 12 seconds 2! For approximately two seconds and without letting go of the Charge 4 if these steps. To remove the device * HD are Kindle Fires compatible with IOS 13.4 or higher and! Or any UL-certified USB wall charger 3 tracks and will sync with my iPhone may face with your back. Wrist regularly with a soap-free cleanser it was a great device until it stops as!