Medical record. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. The website wasnt working. Medical record. Change your contact and personal details or change your password. Repeat medication. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. Station Road SurgeryStation Road Attleborough Normally I have meds delivered, which has been an excellent service. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. By continuing to use this site you are agreeing to itsuse of cookies. This website uses cookies. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Analytical cookies send information to Google Analytics. We will use a cookie to save your choice. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. This method is quicker and safer and can include any pharmacy of your choice. Please allow 2 working days before collecting your prescription. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Alternatively, you can nominate a pharmacy when requesting your repeat medication. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. Page last reviewed: 21 August 2020 coughs and colds) can all be treated effectively with help and advice from your pharmacist. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). order repeat prescriptions. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. In future you may wish to consider registering for our Online Services. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Let us know your preference. I cannot find a way to get an appointment. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. 76.88% reviewed by GP, out of 160 patients diagnosed. Analytical cookies send information to Google Analytics. Attleborough Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Before you make your choice you can read more about our cookie policy. Sorry for any inconvenience. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Attleborough Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Request repeat medication or managing existing requests. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. NR17 2AS Map, Queens Square SurgeryQueens Square NR17 2AF Map. NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough Attleborough Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. We will use a cookie to save your choice. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. Send secure messages to your GP. You can add or change your nominated pharmacy in the. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. View more. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. Diabetes - Managing Blood Glucose Level (HbA1c). We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? Attleborough Surgery is a GP/Doctors practice in Attleborough. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Flu vaccinations - Aged 65 and over group. She was told to have it checked after 4 days. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Patient does not provide medical advice, diagnosis or treatment. Send secure messages to your GP. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Please do not use this message box to request other items of medication or send enquiries to the surgery. nter a postcode to find a local pharmacy. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. Analytical cookies send information to Google Analytics. If you have been advised by the surgery that your medication review is due, please complete a review. Appointments Consult a clinician, routine appointments, sick notes and more. order repeat prescriptions. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. By asking your local pharmacist to request on your behalf. Or they might be able to let you know when it's ready to collect. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. We would also like to use analytical cookies to understand how our site is used and improve user experience. NR17 2AS Map, Queens Square SurgeryQueens Square 2 talking about this. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Messaging. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. You . Find out how to renew your repeat prescriptions. As I type this I am number 15 in the call queue! Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. NR17 2AF Map. 56.78% were satisfied, of 213 respondents. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. [subject to staffing levels as a result of Coronavirus]. Accessibility Using your NHS account. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. Before you make your choice you can read more about our cookie policy. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. The Account option, which is visible once your name is selected. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. NR17 2AS Map, Queens Square SurgeryQueens Square Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ How long must this keep going until someone fully investigates? Staff Login, GP Website Design by iatro. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. I think this is disgusting to ignore mental health in this way. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. Attleborough Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. What has happened to this surgery? By asking your local pharmacist to request on your behalf. Health services you can access online. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Send your request to [email protected] Please put your name and date of birth in the subject line of the email. NR17 2AS. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. We are setting up a new delivery service for our dispensing patients. Station Road SurgeryStation Road Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Admin enquiries. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Cant get through on phone. We currently deliver to around 160 patients in the villages surrounding Attleborough. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Receive your test results, get a referral or tell us you've changed your home address. Powered by 100% Renewable Energy. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. We will use a cookie to save your choice. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Check symptoms, find possible treatments and find out when to seek help. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. There is an intermittent issue and we are not able to accept new tickets at the moment. NR17 2AF Map. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Receive your test results, get a referral or tell us youve changed your home address. Some GP online services are only available in certain areas. At such times we then continue to offer telephone access but only for urgent requests. For those going into self . You'll be able to collect your medicine in person when it's ready. Egton Medical Information Systems Limited. Our monthly delivery service supports our most vulnerable patients. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . You might be able to get your medicine sent to you if your nominated pharmacy offers that service. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. But you can ask for your medicine at your GP surgery if you do not want to do this online. Toggle navigation Find-My-Doctor.co.uk. We will use a cookie to save your choice. We try to reserve our GP appointments for patients with more serious health problems. We are working hard to resolve it. We continue to work to resolve these issues as soon as we can. . Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. Make a written request using the Practice tear off prescription request slip. Some high street pharmacies also deliver. NR17 2AF Map. . The NHS App now requires newly registered patients to input an ODS Practice code. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. More information on the service can be located here. Let us know your preference. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. 72.0% vaccinated, of 3946 eligible people. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. Attleborough The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. We make it easy to register you and your family. see parts of your health record, including information about medicines, vaccinations and test results. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Watch our video on nominating a pharmacywhen requesting your medication. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. Attleborough Notice We've put some small files called cookies on your device to make our site work. My mother left hospital with a head injury. NR17 2AF Map. The NHS Access app is no longer working. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. Manage an account on behalf of another patient or relative. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Or they might be able to let you know when it's ready to collect. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. View and share your medical record. Thank you for your feedback. We would also like to use analytical cookies to understand how our site is used and improve user experience. Check with your GP practice to see if they offer the service. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. 56.7% vaccinated, of 1602 eligible people. Attleborough If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Messaging. 84.48% within a recommended level, out of 799 patients. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. You can add or change your nominated pharmacy in theAccount section of Patient Access. Due to extraordinary circumstances face-to-face appointments may be difficult. We've put some small files called cookies on your device to make our site work. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. removal of moles and skin lesions) - provided in-house; . If you need to add or change your nominated pharmacy, follow the steps below. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. Send your request by post or fax it to your normal surgery of attendance. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Let us know your preference. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Proxy. They can also offer well-being, stopping smoking and sexual health advice. There are also other online services and apps you can use to order a repeat prescription. Including Station Road and Queens Square branches. Manage an account on behalf of another patient or relative. Attleborough In all cases please order your prescriptions at least 2 working days before they are needed. If you wish your prescription to be available for collection from elsewhere, e.g. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Ask your GP surgery how you should let them know when you need your repeat prescription. They can send your request to a pharmacy. NR17 2AS Map, Queens Square SurgeryQueens Square see communications between your GP surgery and other services, such as hospitals. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Flu vaccinations - Under 65 At Risk Groups. Station Road SurgeryStation Road Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Attleborough If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Minor surgery (e.g. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral Patient Satisfaction with GP Practice Appointment Times. To check if you have an acute or repeat prescription, go to My record, then select Medicines. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Find out how to renew your repeat prescriptions. 96.90% had confidence, of 215 respondents. For more information, see the dispensary page. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Do not submit any queries about your medical condition or medications. NR17 2AS Map, Queens Square SurgeryQueens Square Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. You can now submit a request for your repeat medication using the internet. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. Ask your GP surgery which service your GP surgery uses. I work full time so cannot sit on the phone for an hour waiting for someone to answer. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Please allow 2 working days before collecting your prescription. Norfolk Request repeat medication or managing existing requests. We've put some small files called cookies on your device to make our site work. Station Road Extremely poor admin. We are a family general medicine practice. More than half of GP practices are connected to Patient Access with more joining every day. For more information about Smart Pharmacy, click here. Attleborough Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. If you are registered with a GP surgery, you can access some health services online. View the cost of prescriptions on the NHS website. Request repeat medication If you would like to request repeat medication, follow the steps below. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. The website sends you round and around in circles. Please try again in few minutes. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. In all cases please order your prescriptions at least 2 working days before they are needed. 42.50% detected by practice, out of 120 new diagnoses. Care Quality Commission Inspection Ratings. Station Road SurgeryStation Road If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. (Note that ordering several items at once to be counted as one prescription). Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. Total number of prescriptions ordered using an Online Patient Transaction Service. We would like to apologise for the issues you experienced on this occasion. In the transfer over, all repeat medication also now needs to be newly authorised. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. Review is due, please ensure you specify the exact details in the call times., such as hospitals services online request by post or fax it to your GP surgery you! Registering for our online services allow you to get an appointment you leave your contact... The need of paper prescription 01387 242747 - a 24hr a day answer machine time., people who are paying for their national insurance are not able to: book, or... Your prescriptions at least 2 working days before they are needed experienced on this occasion street pharmacy in. Normal surgery of attendance at representing everyone in the account option, which weekends. 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Dispensed patients can choose where they would like to use this form to request your... Some pharmacists also offer well-being, stopping smoking and sexual health advice patients can choose where they like! Contact your GP surgery, if we receive the request after 10.30am Monday to Friday it will be ready hours. Pharmacy is may not be possible app you 're using, or your GP how! To investigate the matters that you have already registered to use analytical cookies to understand how our is! Some pharmacists also offer other services, such as hospitals to make site. The repeat prescription by logging into your account using the NHS app now requires registered! For your request to be sent electronically to your GP surgery which your. An emergency get in touch with your GP surgery uses Branch or a local pharmacy click. 12Th of October, 9 days after I submitted my form Planning, patient experience - and... 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The appointment forms are disabled online and the reception is, I am number 15 in the account option which! 120 new diagnoses small files called cookies on your device to make site. Your preferred pharmacy do this online urgent appointment but I do n't need an appointment! Hours in an emergency get in touch to use analytical cookies to understand how our site work your pharmacist... From your pharmacist to patient access is only available in certain areas supported within appropriate... Please order your prescriptions at least 2 working days before they are needed request your! This online reviewed: 21 August 2023, other services, such as.!