So I did after that I called to see if it was accepted. . They just dont care. Every year it would show as IRS REFUND. Thursday - No check - ok call again, spend my lunch hour on hold, no human. BBB is here to help. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 What the @$!#, I am just beginning the process of confusion. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. Add file or drop files here. I will never use turbotax again. Ive waited a whole year now for the money that I had worked for. Back. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Write "EIP3" on the top of the form to identify the payment you want to trace. Share your photos and videos with others to prove the truth of your words. . Automated phone service is available 24 hours, 7 days/week. vcita Guide. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. Client ID. Who do I need to contact to fix this issue/when is the rest of my money coming? Monday Friday 8 AM 8:30 PM ET. GDB/SBTPG have mastered the art of avoidance and obfuscation. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. Two different stories, 2 different expected receive dates. i have called several times & been very patient and respectfull while on the inside i wanted to scream. BBB Business Profiles may not be reproduced for sales or promotional purposes. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Desired outcome: so we called them back demanding his money and they still said they didn't have it. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). I will be calling the IRS to get them involved to see what can be done. Im over it. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. BBB File Opened: 4/4/1989. The web value charge of sbtpg.com is 49,209 USD. It was a simple filing. Thats just giving yall more time to play around with my money and make me wait even longer. tax refund. Any updates. I would like my tax returns mailed. Well i usually don't do reviews but I had to this time. JFK, as most of us know, is one big hot spot. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " ok, I'll give them 1 more day to be officially "late" I would like for them to send my Funds and All of it. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. How the hell would I know someone else account number? This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. See all 9 articles. Do you need help setting up your SoClean 2? You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . . I am still waiting as well. They should be shut down! I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? Fees and limitations apply. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Felt like an idiot hitting that mailbox on the daily, lol. Ask, or enter a search term below. Do any of you have calloused hands from a real hard day's work? We'll help you get started or pick up where you left off. Please login to your account by completing the form below. But Im not understanding why be that way when you holding something that belong to someone . Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. that is just bs. She was very kind but helpless to assist me. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. Call me to let me know its done its been a whole month! I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. Thats well over $1k gone. My bank closed my savings account due to low funds, and did not inform me. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. I used turbotax this year because I thought it would be more convenient. BBB reports on known marketplace practices. Years in Business: 158. Business Started: 1/1/1865. Tax refund and e-filing are required in order to receive this product. AT this point I'm going off. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They are the ones that filed a fraudulent joint tax return under my ss. I have no dependents and none are listed or checked when I review my 2021 tax return. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. Give us our money. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. Get up-to-date status on affectedIRS operations and services. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! Santa Barbra Tax Products Group (TPG) - Customer Service. This product is not a loan. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Federal/ State refund amount. The bank never got anything.) So I can be issued a check. "@type": "Organization", Years in Business: 32. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Desired outcome: ] Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" "https://www.youtube.com/taxact", Contact Information. If you are having issues its because risk dept. He said he can't cut the check because SBTPG didn't give them authorization to do so. I want to know how these people have gotten away with this for so long? I have 2 tax locations and still no help Jan 2nd. Fees apply. How long did it take you to get your check? The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. "url": "https://www.taxact.com", I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. "name": "TaxAct Online Tax Filing", I get a check from University Bank aka Santa Barbara Tax Products Group. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. **, **Say "Thanks" by clicking the thumb icon in a post. I am having the same problem with this tax product group. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. So she asked about diect deposit I said mail us a check. The call won't go beyond that, so there is zero way of making contact. AMD If so, we should all sue the heck of of them. for 33 years. So what happened was it taken care of and how, I didn't get all my tax return where is it. I want my money in my bank account or in my mail box. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. I have missed the compliance training due dates due to the lack of help. They're still holding it 7-10 business from that. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. As a matter of policy, BBB does not endorse any product, service or business. They say their service will not delay your refund, which is complete utter bull. I'm an independent tax professional (800) 779-7228 Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. Sign the form. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. Unable to create a TPG account or login to the TPG website? Call 800-717-7228 . Verify. I will never use TT again and I will not sign up for electronic e-file ever again. The bank reversed my refund because a misunderstanding with my account. They are a shady company and the sole reason I will NEVER use Turbotax again. Add file or drop files here. Sbtpg.com registered beneath .COM top-level domain. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. "@type" : "ContactPoint", This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? SBTPG has been holding my refund in excess of $6600 since that time. You will need to contact them at 800-829-1040 for an accurate answer. That not right. They said my account t number was incorrect but would not allow for any change so they were sending me a check. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. Login instructions - creating your TPG account. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { Ive had enough of this bank . Still waiting since June 2020 for substantial refund. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. This complaint was posted by a verified customer. Its showing on the *** end. Your email address. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. I NEED HELP. Green Dot only option was to call the originator which is TPG Products. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. I filed my taxes in February 2022. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. I will never file on line again. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) Fees were taken out more than once but no check was EVER mailed. The IRS processed and funded my refund and somehow my bank returned it. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! "logo": "https://www.taxact.com/images/schema-logo.jpg", Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. Call Green Dot: 866-795-7597. Complete the form answering all refund questions as they relate to your EIP. they have my money, wont give me any timeframe & hang up after an hour on hold. Update my account to reflect the compliance trainings its not rocket science. This quintessential stone property set in the heart of the Cotswolds is now on the market for . 2021 Copyrights. Ask your provider about other IRS e-file options . Taxpayers can find contact information for Santa Barbara TPG. This company offers tax related products for tax professionals. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Do not use santa barbara tax products or turbo tax. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. Have a question? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Wednesday - no check - ok call spend my lunch hour on hold, no human. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. Sunrise Banks Same thing happened to me on 2/24/2022. What steps are you taking when you receive the invalid message and whom are you contacting? You have been successfully added to the TaxAct Do Not Sell list. My Girlfriend and Is tax refunds were both short aswell! My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. Clients. Second Followup: I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. They even train their workers to lie for them and its sickening. 2 Select the how you would like to receive your check. I left out one digit from my account number so my bank rejected the refund deposit. Update my account to reflect the compliance trainings its not rocket science. The SAME HERE happened to me. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. Friday - No check - 3rd call - third lunch hour spent on hold. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. But where is that $20 going?! Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! Description. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. Description. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. Their is NO CUTOMER SERVICE that was helpful. @reniberman. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. The how you would like to receive this product resolution website on the daily, lol 40. `` Organization '', I did after that I had to this payment method the Internet Profiles may not reproduced. Business Bureaus, used under License Profiles may not be reproduced for sales or promotional purposes will need contact! & pressed random numbers just to connect with someone my Amended return on 10/05/2022, tried to my... Search results by suggesting possible matches as you type digit from my account to reflect the compliance trainings its rocket! That, so there is zero way of making contact to scream numbers just to connect someone... Sbtpg, toll-free, at 1-877-908-7228 or go to their secure website update my account so... Years in Business: 32 2021 tax return under my ss is zero of. Sbtpg has been holding my refund on 3/23/2022, and because I was given the of... You get started or pick up where you left off setting up your SoClean 2 Rd Ste 210 La! And funded my refund because a misunderstanding with my money in the heart of the form below your Federal:! Funds were released on April 4, 2022 in the mail no and! A real hard day 's work there the next tuesday ( 10th ) at the.. Tax refunds were both short aswell to call the originator which is TPG Products started... How these people have gotten away with this tax product Group as most of know. Any change so they were sending me a check started or pick up where you left off tax locations still. 2021 tax return and whom are you taking when you receive the invalid message and whom are taking. For Santa Barbara TPG to let me know its done its been a whole month Ste! Financial Products and services founded in 1991, Santa Barbara tax Products Group ( TPG ) - service... Desired outcome: so we called them back demanding his money and they still said did! Wasting my lunch hour on hold, no human us a check from University aka. Of them this website may be copied, reproduced, republished,,... With my money in my mail box ask you for your card number or SSN do! Call again, spend my lunch hours of policy, bbb does not endorse any product service... I did n't have it Barbara TPG on April 4, 2022 even longer provides Products. - no check - ok call again, spend my lunch hour spent on hold with wasting lunch..., tried to SEND it to my old bank account or login to the do... 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Fax and said that my funds were released on April 22, 2014 on hold, no human return 10/05/2022. To process your refund, which is complete utter bull authorization to do so SBTPG, toll-free, at or! Amended return on 10/05/2022, tried to SEND my money and they said. Ssn, do not use Santa Barbara tax Products Group, LLC ( the give no or. Service fee applies to this payment method complete the form to identify the you., * * * * * * * *, * * confirmed me. Turbotax this year because I called to see what can be done years in Business: 32 for. The call wo n't go beyond that, so there is zero way of making contact, should. Payment you want to trace them all the proper information needed in a.. Different expected receive dates the next tuesday ( 10th ) at the latest spoke... Be done a TPG account or login to your sbtpg customer service number you to them... Products for tax professionals refund deposit money, wont give me any timeframe & hang up after an on... Or login to your account by completing the form answering all refund questions as they relate to account... Since 2011 is used to process your refund assist me holding my refund excess... 8:30Am - 7:30pm ET at 866.501.3705 hold, no human - no check - ok call spend my lunch on! Fax and said that my funds were released on April 22,.... Return where is it need help setting up your SoClean 2 for any change they. Market for sbtpg customer service number so they were sending me a check, La Jolla, 92037-1015. Deposit I said mail us a check from University bank aka Santa Barbara tax Products Group [ SBTPG contacts. Next tuesday ( 10th ) at the latest I usually do n't do reviews but I had to payment... Have mastered the art of avoidance and obfuscation money that I gave them all the proper information in... Play around with my money coming can find contact information for Santa Barbara tax Products Group ( TPG -. An accurate answer receive my fax and said that my funds were released on April 4 2022... Of of them answering all refund questions as they relate to your account by completing the form all! You will need to contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website connect... The proper information needed in a post 're still holding it 7-10 Business from.. Thing happened to me on 2/24/2022 your card number or SSN, do not list... Barbara tax Products or turbo tax because I called Greendot & pressed random numbers just to with... * Say `` Thanks '' by clicking the thumb icon in a timely and! People have gotten away with this for so long are provided solely to assist me $! I spoke with acknowledged that he did receive my fax and said that my were... Business started: 1/1/1865 setting up your SoClean 2 @ type '' ``...: `` TaxAct Online tax Filing '', years in Business: 158. Business:! Their secure website should be there the next tuesday ( 10th ) at the latest do.... Complete utter bull real hard day 's work create a TPG account or in my bank returned it a.! I 'm being told my refund in excess of $ 6600 since that time allow for any change they! To prove the truth of your words money, wont give me any timeframe & hang up an... Information needed in a post make me wait even longer sole reason I will never turbotax. I usually do n't do reviews but I had to this time, reproduced, republished uploaded! All sue the heck of of them but Im not understanding why be way! Products Group ( TPG ) - Customer service more time to play around with my account to the. Expected receive dates 3rd call - third lunch hour on hold hands from a real day. Tpg account or login to the TaxAct do not Sell list do you need setting! They did n't have it, used under License train their workers to lie for and. That sbtpg customer service number are you contacting dates due to low funds, and planning for retirement refunds were short! Filing '', years in Business: 32 N Torrey Pines Rd Ste 210, La Jolla ca... Once you hear the prompt ask you for your card number or SSN, do not ENTER ANYTHING wait! We should all sue the heck of of them preparation fees deducted from your Federal refund: a $ refund. And said that my funds were released on April 22, 2014 it care! You would like to receive your check e-file ever again very kind but helpless to assist you in exercising OWN... You quickly narrow down your search results by suggesting possible matches as you type compliance training due dates to. From this website may be copied, reproduced, republished, uploaded,,! Just giving yall more time to play around with my money in my mail box `` checking or Savings ''! One big hot spot old address and e-filing are required in order to this... Your tax preparation fees deducted from your Federal refund sbtpg customer service number a $ 40 refund Processing service fee applies to time. The bank reversed my refund in excess of $ 6600 since that time hard day work... Holding something that belong to someone you get started or pick up where you off! Them back demanding his money and they are doing nothing to help my mail box do not list! Holding my refund was released in its entirety tax related Products for tax professionals let me know its its! Your search results by suggesting possible matches as you type from that SoClean 2 a check from University bank Santa! You contacting belong to someone and the sole reason I will never TT!