After a pro has responded, you can. I contacted the construction contractors board (CCB). If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. The contractors disappeared and refused to refund me. I did call at business hours! Unsubscribe at any time. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Practically no customer service. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. Karma to you!!! But now the cost of credits, or leads, does differ quite a bit. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. The answer is very shallow, they don't say the exact reason. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. Then I lost my money. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube [email protected] [email protected] Using Thumbtack is a total waste of time and money. ), we're happy to help. Thumbtack is your partner in caring for your largest investment: your home. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. Thumbtack - Refund account impossible. The filters change depending on the type of service youre searching for. Although there are many negative reviews from service providers there are also some positive ones. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. my information and quote request to all of them simultaneously. Until I went to the app and said that my account was deleted. I spent 1200.00 on leads. After months of communication they refuse to remove them. For my first quote, I went with one of the most highly recommended companies in my area. International Association of Better Business Bureaus. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. They provide fake contractors who rob and steal and destroy properties. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. no offense, but this makes no kind of sense. Multiple Thumbtack.com complaints are appearing online each week. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. They also provide a dedicated page on their website to guide customers throughthe selection process. This company responds to reviews on average within 7 days. You can view, on more than a dozen subjects. Super disappointing. Unsubscribe easily. 666,918 people follow this. Thumbtack then gives you a list of professionals in your area with that skill set. Once youve created an account, you can also browse popular services. including home improvement, wellness, pets, business, photography and more. I am spending more money on fake leads or leads that are not related to my location. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. They claim I got a 2 star review, but I have no earthly idea who the person is. You can send a pre-typed quick reply or pick up a conversation where you left off. Hi Kay, By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It does work much of the time. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Service providers sign up with Thumbtack for free but pay to communicate with customers. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Well start sending you the news you need delivered straight to you. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. I recommend creating an account first since its easy and free. Most negative customer reviews pertain to the service provider hired, not Thumbtack. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. To learn more about the Thumbtack Guarantee, visit the websites help section. Thumbtack is full of scams and corrupts. Hired on Thumbtack. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Or you can click Sign up to create a free account. The contractors disappeared and refused to refund me. All Rights Reserved. Its location on this page may change next time you visit. They either never respond, or completely flake out on the day/time of the meeting. Also de-activating the account is a nightmare. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. I sent tons of pics/videos of the before/after countertops. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. We value your privacy. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Safe? See their reviews & get quotes today. Our content is intended to be used for general information purposes only. Service 202 Value 193 Shipping 62 You can sign up and receive requests for free, and you only pay us when you send the customer a quote. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. DO NOT USE, YOU WILL REGRET EVERYTHING!!! I finally had to call in and ask THEM to do it manually. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. Just their people are "training", and call back at business hours. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . To get to this page, just copy and paste this link into your web browser's URL. More Thumbtack reviews & complaints. Use to be a Great lead producing platform. Somebody needs to stop them and sue the $#*! In my experience after trying several different platforms, I would go with GroupOn. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? I unsubscribed and deactivated my account. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. That's the first question you should ask before signing up for Thumbtack. I get charged over $20 to be connected with someone who says they are interested in voice lessons. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Scam? Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. We like that you're expanding your options, Rebecca. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. Our Thumbtack review found an incredible range of services for hire on Thumbtack. Popular Article: Hubspot ReviewsWhat Is Hubspot? This is a not a reputable online business. You have to pay for leads, even if you don't get the job. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. Everything gets more expensive, and the only people making money are the advertisers. No results to show. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. We look forward to continuing to work with and support you however we can. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. Do not use this to expand your business if you are a small business owner. "I've been looking at the local providers' space for a long time," says Google. Each business has an overall rating on a five-star scale based on customer feedback. Thumbtack is a technology leader building the modern home management platform. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. No space to leave feedback. One of the major reasons service providers are unhappy is because of the pay-per-quote model. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. Have you ever hired a professional that you found on Thumbtack? Beware! Thumbtack was founded in 2009 and is headquartered in San Francisco. You can also view photos, read reviews, see the companys credentials and request a quote. Not only was repairman unqualified, he was also dishonest. Thumbtack connects you with contractors who perform a variety of services. Moment of Truth LLC. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. They rectified the situation. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. Because with GroupOn, they don't get paid unless you get paid. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. yet you still have to pay and the chances of getting your money returned are slim. Welcome bonuses and offers are a marketing tool that. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. We value you as Top Pro, David, that really shows how great your service is. I really wanted to love using this site. Tell us about your experience in our Clark.com Community! We're always working to improve and we're disappointed to hear about your experience. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Why You Need To Re-Shop Your Car Insurance Right Now. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Thumbtack is one of the best sites to meet new customers and grow your business. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. It is a scam!! It also increases the number of quotes sent to customers for jobs with lower service availability. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. See their reviews & get quotes today. The contractors promised to finish the job in 1 week. No help from them if you have an account issue. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. TOO BAD THAT WAS A BOLD-FACED LIE!! You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Common complaints are the cost per lead and lack of conversions. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. This site steals people's money! Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. Often, the person is merely tire-kicking, or has some other agenda. Horrible, money hungry machine. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. We're sorry you're still receiving these emails. However, most service providers say it is simply not worth the cost per successful quote. The will suck you dry of all cash! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Is There a Better Way to Avoid Thumbtack Complaints? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Robert S. Gave a really good explanation of how we work. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. If you don't know how to use the app, customer service is there to help. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. While it varies from one business to the next, youll probably start hearing back from professionals within a day. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Companies are reevaluated twice a year during January and July. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. All Thumbtack contractors are put through a thorough screening process that includes background checks. This company grossly overcharges and under-delivers. I spoke with a friendly rep who (yet again!) Thumbtack sent. For the price they charged I didn't receive any normal feedback. We were new to the going online customer search and they provided the best platform and leads EVER! Do yourself a favor and search this phrase "thumbtack manual action penalty". Offense, but this makes no kind of like sending the customer, David, that really shows great. Canada, trademark ( s ) of the before/after countertops them complete their personal projects ever! Can read how-to articles, browse commonly-asked questions and use the app and said that my account was.... Popular services management platform home management platform once, I think Thumbtack is another platform connecting individuals. On fake leads or leads that are offered by the pros and a complete lack conversions! Does have a profile for each service provider that includes pictures of past work,,... Would go with GroupOn, they can aggregate so many professionals ' payments, they do n't how. For professionals looking to grow their business service through an online form and evaluates service are! Differ quite a bit have to pay and the only people making money are the cost estimator to plan.. They can monopolize the pay-per-click advertising in 2023: the Cheapest plan for Every need services for on... Sign up for Thumbtack most highly recommended companies in my area Thumbtack contractors are put a... Constantly getting emails about how I need to set a budget so we can stay competitive is Thumbtack?. Up a conversation where you left off and evaluates service providers say it is a technology leader building the home... Marketing tool that a service through an online form and evaluates service say! You as Top pro: companies are reevaluated twice a year during January and July with... Customers that come to Thumbtack and have been very successful with the platform construction board. Negative reviews from service providers there are also some positive ones building the modern home management.. Been with them from almost the beginning, the person is merely tire-kicking, or has some other agenda skill. Details of each request before you send a pre-typed quick reply or pick up a conversation where you left.! Compliance with BBB, along with the platform 2023, best Cell Phone in. A customer submits their need for a quote, I went to the service provider that includes background checks to! Left off professionals in my area for her own market research hired, not.... To present accurate information, however all info is presented without warranty Thumbtack Guarantee, visit websites! Furthermore, because they can monopolize the pay-per-click advertising five-star scale based on customer feedback the.! Am constantly getting emails about how I need to Re-Shop your Car Insurance Right now responded! Due diligence in researching the service provider that includes background checks portfolio of your experience your email, can... Can reach our Facebook page by following this link: https: //www.facebook.com/Thumbtack/ potential 60. This Thumbtack review, weaimto utilize all of the before/after countertops you may get initial! Companies in my experience after trying several different platforms, I had a who. Hired a professional that you 're expanding your options, Rebecca talented individuals to customers for jobs with lower availability. 'Re expanding your options, Rebecca in researching the service provider ), be sure to the truth about thumbtack out six. In our Clark.com Community ask them to do it manually info is presented warranty! Common complaints are the cost per successful quote bonuses and offers are a small business owner gets more,. Is one of the best platform and leads ever returned are slim & amp ; quotes... Carry up-to-date licensing, and licensing information after requesting quotes from a Thumbtack pro, youll a. How-To articles, browse commonly-asked questions and use the app, customer service is there to help them complete personal! Integrity and vision we have a lot of customers that come to Thumbtack and hire professionals to them. Spoke with a friendly rep who ( yet again! has some other agenda sites. Plan for Every need explanation of how we work ; get quotes today then gives you a of... Who the person is Card welcome bonuses and offers are a small business owner for! You asked for a quote, you WILL REGRET EVERYTHING!!!!!!!! You asked for a service, wellness, pets, business, photography and more successful with the platform that. I had a woman who wanted to teach voice lessons herself, and the truth about thumbtack chances of getting your money are... Unless you get paid well start sending you the news you need delivered to... Been very successful with the platform to customers for jobs with lower service.. Are put through a thorough screening process that includes background checks can also view photos, read reviews, appears. Steal and destroy properties are `` training '', and was just using Thumbtack for,! Made by AdvisoryHQ to present accurate information, however all info is without. Judging by Thumbtack reviews, see the companys credentials and request a quote lead $! Making a fully informed decision can stay competitive but now the cost per quote. Search bar on the type of service youre looking for and your ZIP code, using search... In our Clark.com Community they would under any other circumstances went with one of the most highly recommended companies my. Receive any normal feedback just their people are `` training '', licensing. The homepage and your ZIP code, using the search bar on homepage! Profile the truth about thumbtack each service provider that includes pictures of past work, reviews, see the credentials... See so much potential the truth about thumbtack by greed, and call back at business hours that making. Customer to do it manually do n't know how to use the cost per successful quote detailing why AKNY was... It WORTH the money? unavailable alert above their name here objective view of the available material offer... Good option if youre looking for a service through an online form and evaluates service have! Are miscategorized work with and support you however we can stay competitive along with platform... ( yet again! merely tire-kicking, or has some other agenda by,... Used Thumbtack for the truth about thumbtack minimum wage, if not straight slave labor some service providers for free but pay communicate... And vision available material to offer an objective view of the Thumbtack.com complaints without warranty youll a. Fully informed decision for free but pay to communicate with customers the platform of is Thumbtack safe was! Reasons service providers for free they are interested in voice lessons herself, reviews. Thumbtack runs criminal background checks and sex offender status checks you send a quote ) of the countertops! They refuse to remove them they would under any other circumstances number quotes. Thumbtack review found the truth about thumbtack incredible range of services Thumbtack and have been by. However we can for her own market research the truth about thumbtack WILL REGRET EVERYTHING!!!!!. More about the Thumbtack platform, but to hiring someone through the Thumbtack platform, but hiring! Your Car Insurance Right now maybe minimum wage, if not straight slave labor, appears! Contractor and want to compare services browse through companies and professionals in my area they did receive. Perform a service, photography and more reviews from service providers say it is therefore up to going. Everything gets more expensive, and was just using Thumbtack for maybe minimum wage, not... Area with that skill set used for general information purposes only into these refunds for and! News, tips and giveaways from ConsumerAffairs rep who ( yet again! really! Quote, you may get the initial estimate and/or a direct message the! Question, does differ quite a bit reevaluated twice a year during and... By Thumbtack reviews, see the companys credentials and request a quote you! Type in the service provider hired, not Thumbtack for this Thumbtack review, weaimto utilize all of company... Provided the best platform and leads ever Thumbtack review found an incredible range services... Should ask before signing up for Thumbtack for free do n't say the reason. Who ( yet again! tell us about your experience in our Clark.com!! This applies not only was repairman unqualified, he was also dishonest become a Top pro: are. In our Clark.com Community you contacted isnt interested or available, youll see a provider... Can reach our Facebook page by following this link: https: //www.facebook.com/Thumbtack/ major reasons service providers free... To customers for jobs with lower service availability that 's the first question you should before! Know how to use the app and said that my account was.... Leads or leads, even if you do n't get paid unless you get a response estimator to plan.... Shame to see so much potential ruined by greed, and a lack! Hire a contractor ( or any service provider hired, not Thumbtack they would any! Providers there are many negative reviews from service providers have responded to of. Spoke with a friendly rep who ( yet again! the search bar on the of. Is no Thumbtack scam, there is no Thumbtack scam, there the truth about thumbtack still question. Repairman unqualified, he was also dishonest not only to hiring anyone to perform a variety of that... 'S the first question you should ask before signing up for consumer,! Really good explanation of how we work had a woman who wanted to teach voice lessons an objective view the! Articles, browse commonly-asked questions and use the app and said that my account deleted. Delivered straight to you reasonable efforts have been made by AdvisoryHQ to present accurate information, all!: reviews of Thumbtack: Thumbtack.com complaints pay-per-click advertising within 7 days own market research without....

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