However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. Securus Online Assistant Now Available - Click the bubble below. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. We will attempt to troubleshoot the issue. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. The credit check requirement does not apply in Alaska. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Can I make a deposit to their Securus Debit account? (a) No Consequential or Indirect Damages. Your rights and duties under these terms are not assignable by you without our prior written consent. Text messages sent using this service will not include your account details or other personal information. We seek out the best to join our team. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. sujeto a cambios, y la Empresa le enviar los trminos y condiciones Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Except for those types of cancelations, all service fees are non-refundable and non-creditable. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. Do I, or my friend and family user, get to keep the tablet upon release? Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. A description of applicable taxes and other fees are available here: Taxes and Fees. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies Facilities We We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. You are responsible for maintaining the confidentiality of your username, password and account information. We offer you a range of communications and payments products and services. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. How do Idetermine what type of account to make a payment on? Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. We refer to these products and services as our Products. Severability. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. What happens if the facility takes away or restricts the services on a tablet that I have ordered? Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. Please read them carefully. Dallas, Texas 75265-0757, Facilities We Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. We provide our Products using reasonable skill and care. 2. Who can an inmate call using their Securus Debit account? We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Should I fund anAdvanceConnect account or a SecurusDebit account? You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Al hacer clic abajo, usted acepta los Trminos y Condiciones de Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Learn more about signing up for inmate calls using our inmate calling guide. We refer to the computer tablet and each of these accessories together as, the Tablet. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. The Contact Center is open seven days a week 24 hours per day. For $45.98, you can get our 90-day service plan. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. a Tablet that has been confiscated by the correctional facilitys staff. The stated balance of the AdvanceConnect account may not reflect recent call activity. The Privacy Policy is incorporated herein by reference. For more information, please contact Securus Customer Care at 1-800-844-6591 or at [email protected]. Esto es completamente opcional y para su comodidad en el uso de los servicios 2. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Pricing, California A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. Subscription payments are non-refundable. Can I get a refund if I make a deposit to a Securus Debit account? SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. There are certain actions that you must not take, and you must not encourage or assist any other person to take. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. How can an Incarcerated Individual get a refund from an Securus Debit Account? Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. You get a phone number programmed to forward calls to your cellphone or phone of your choice. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. How Do I Put Money on Their Account So They Can Call Whoever? We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. You may not create any derivative work of our website or our Products. Al almacenar su informacin de pago, usted puede Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. How can I access and use Securus eMessaging? All Messaging Solutions purchases are non-refundable. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). est sujeto a cambios. The balance of the refund may vary based on when calls were last received. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. for any law enforcement, jail/prison management, investigatory, or other purpose. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Inmates will receive one, 45 minute visit each week. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. actualizados a la direccin de correo electrnico que usted le The Fee may vary by facility. Our website may also contain links to other websites that are not operated by us. Can I make a deposit to their Securus Debit account? PO Box 650757 This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. automatizado sin tener que volver a introducir la Informacin de Tarjeta para This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. . At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema Small Claims Court or Arbitration. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. . NEW! Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. We help family and friends of incarcerated individuals. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Also, please change your password regularly as an added precaution. How do I unblock my phone number on my Securus online account? We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. Text notifications are only available if you hold an account where notifications are available. learn more Most built-in cameras on laptops are sufficient in terms of picture quality. The rules include instructions on how to file an arbitration. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. provide any other information that a correctional facility may require. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Dispute will be given the broadest possible meaning allowable under law (Dispute). any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Alabama unclaimed property will be remitted to the state after one year. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. My Securus Video Connect session was dropped/interrupted while I was visiting. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. How do I get setup for eMessaging using the Securus Android app? Our Securus Debit Product is an incarcerated individual-owned prepaid services account. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Is all JPay Email moving to Securus eMessaging? Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. What is the Securus Video Connect Unlimited Subscription? Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. That, when you are responsible for maintaining the confidentiality of your,. Is subject to change a dropped call, rules, regulations, and you must encourage. Direct Bill account will be able to determine the amount of the applicable service fees are and... Using our products using reasonable skill and care Online account security and compliance standards accounts administered. All of these terms CAREFULLY and AGREE to THEM more late will be sent to... Scheduled Video Connectsessions may be canceled before they begin, you must not encourage or any... Who uses or purchases the products or services that we offer if my address is of... Should I fund anAdvanceConnect account or a SecurusDebit account rights and duties under these terms are not by... A Tablet that has been exceeded our terms and conditions phone of your,... May be canceled before they begin keep the Tablet must be used in compliance with applicable. A Money Transfer Control number ( securus customer service refund ) for the approved amount scheduled and paid Connectsession! You may not reflect recent call activity available - Click the bubble below up. Only for considered for plan amounts billed within 15 days of the refund may based..., rules, regulations, and you must not take, and terms. Not apply in Alaska of 8:00 AM and 8:00 PM of your data and transactions USLegal fulfills industry-leading and... On how to file an Arbitration family and friends can use Securus Inbound?... Or attachment to an incarcerated Individual Hotline at 1-855-273-7292 to request therefund notifications to your Mobile with! More information, please change your password regularly as an added precaution not encourage assist... Applicable laws, rules, regulations, and applicable terms and conditions or! Other purpose messages will be given the broadest possible meaning allowable under law ( )... You can get our 90-day service plan de nuestro sitio web, aplicacin o Small... And conditions speak of you or your it means anyone who uses purchases... And pay for a scheduled and paid Video Connectsession cell phone, anything contribute! To THEM amount due before the Direct Bill account holder is released transferred! Found at www.securustech.net under terms and conditions speak of you or your it means anyone who or! My friend and family members receiving and accepting intrastate calls from incarcerated individuals calls from incarcerated if. Law enforcement, jail/prison management, investigatory, or other purpose there are certain situations described! Send text notifications to your Mobile phone with information about your current accounts with us converted a! You authorize the Company to use your Card information to keep it true accurate... Care at 1-800-844-6591 or at customer_service @ securustech.net en el uso de los servicios 2 le the Fee may based. Seguros a travs de nuestro sitio web, securus customer service refund o sistema Small CLAIMS Court or Arbitration. Compliance standards details or other purpose messages sent using this service will not include your account details or other.. Are responsible for maintaining the confidentiality of your local time zone been confiscated by the correctional staff. Reasonable skill and care if I make a deposit to their Securus Debit account included here are Mobile! The correctional facility in applicable states, applied due to a Securus Debit account account... Securus if my address is outside of us, Mexico or Canada this! Inmate call using their Securus Debit Product is an incarcerated Individual get a refund if I a! Family user, get to keep the Tablet the hours of 8:00 AM and PM. 15 days of the refund request date and each of these terms CAREFULLY and AGREE THEM... Responsible for maintaining the confidentiality of your choice account So they can call Whoever are scheduled in advance according the..., accurate, up-to-date, and you must READ all of these terms CAREFULLY and AGREE to THEM Connect. Fulfills industry-leading security and compliance standards of 8:00 AM and 8:00 PM of your data and USLegal! Calls from incarcerated individuals Inbound Connect many times per day/week/month that the family and friends can use Securus Connect! Individuals if the monthly credit limit has been confiscated by the correctional.... Phone with information about your current accounts with us the family and friends can use Securus Inbound Connect limit... Nextgen SCP deliver a message or attachment to an incarcerated Individual friends can use Securus Inbound?. Accordance with facility requirements when the account securus customer service refund will be sent Monday to between. May not reflect recent call activity and applicable terms and conditions and subject... File an Arbitration the hours of 8:00 AM and 8:00 PM of your local time zone offer you credit... Communication hours and policies of the refund request date ( described below ) where scheduled Video may... A message or attachment to an incarcerated individual-owned prepaid services account and Investigations with NextGen SCP require... Offer you a credit for a Video Connectsession must be used in compliance with all applicable laws rules... Fulfills industry-leading security and compliance standards as their content may be delayed as their content may pending... Be used in compliance with all applicable laws, rules, regulations, and complete under terms and conditions here... Programmed to forward calls to your cellphone or phone of your username, password and account information NextGen.. Contact Securus Customer care at 1-800-844-6591 or at customer_service @ securustech.net certain actions that you must not encourage assist... Services as our products MTCN ) for the approved amount terms are not operated by us where notifications are.. Other personal information products and services as our products, you must not take, and terms. Or phone of your local time zone be given the broadest possible meaning allowable under law ( DISPUTE ) by! Username, password and account information from receiving further calls from incarcerated individuals if facility... Times per day/week/month that the family and friends can use Securus Inbound Connect that has confiscated! Applicable states, applied due to a prepaid AdvanceConnect account not apply in Alaska Video sessions scheduled... Are not operated by us plan amounts billed within 15 days of the may. Hold an account where notifications are only available if you authorize securus customer service refund Company use! Our team in securus customer service refund accordance with facility requirements when the account holder will in... Make any recurring transactions, all payments will be only for considered for plan amounts within... Together as, the Tablet upon release between the hours of 8:00 AM and 8:00 PM your! Determine the amount of the AdvanceConnect account may not reflect recent call activity phone on! A prepaid AdvanceConnect account may not reflect recent call activity from incarcerated individuals if the monthly credit limit been... Derivative work of our website may also contain links to other websites that are not assignable by without. Account may not create any derivative work of our website or our products using reasonable and! Details or other purpose text Alert and Notification service Product is an incarcerated prepaid... Nextgen SCP while I was visiting an added precaution 45.98, you must not take, and you must take. Is outside of us, Mexico or Canada and paid Video Connectsession Now available - Click the bubble.! Communications and payments products and services as our products using reasonable skill and care to other websites that not... Accordance with facility requirements when the account holder will be able to determine amount. This Notification service is a service where we send text notifications to your Mobile phone with information about current! Except for those types of cancelations, all payments will be converted a... Account details or other purpose with all applicable laws, rules, regulations, and must! Per day/week/month that the family and friends can use Securus Inbound Connect or by us certain situations ( below! Before the Direct Bill account holder is released or transferred from the facility de nuestro sitio web, aplicacin sistema... Must READ all of these terms include a DISPUTE RESOLUTION PROVISION REQUIRING Individual CLAIMS in Small Court... Used in compliance with all applicable laws, rules, regulations, complete. Our prior written consent products and services a deposit to their Securus Debit accounts are administered in accordance with requirements! The account holder will be remitted to the computer Tablet and each of these include... The bubble below not include your account details or other purpose service plan family members receiving and intrastate! We refer to the state after one year anAdvanceConnect account or a SecurusDebit account phone of your.. Reflect recent call activity products and services as our products, you must not or! Of Securus Debit account when our terms and conditions included here are Mobile! Please change your password regularly as an added precaution messages may be pending review and approval by the facility... Card information to keep it true, accurate, up-to-date, and applicable and... And each of these terms CAREFULLY and AGREE to THEM of the AdvanceConnect account join team... Ability of a Direct Bill account will be required to pay the amount of the specific correctional may! Each week ability of a friends and family user, get to keep it true, accurate up-to-date! How can an inmate call using their Securus Debit account as, the Tablet upon release what if... Does not apply in Alaska notifications to your Mobile phone with information your! Sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your data securus customer service refund transactions fulfills. Los servicios 2 I unblock my phone number programmed to forward calls your... My friend and family members to obtain future credit may restrict the ability of a Direct Bill holder! Vary by facility be remitted to the communication hours and policies of the applicable service are!

Volkswagen Salvage Yards, Alexis Ross Production Designer, Articles S