For whatever reason, the site wasnt set up to allow those of us without European credit cards to complete a purchase. Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued. It cannot be used for routes with origin or destination outside regional or provincial borders. Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. Can I use a train earlier than the time indicated on the ticket purchased online? Log in or if you prefer continue without logging in. I guess Im not making myself clear. Create. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. Sorry, our virus scanner detected that this file isn't safe to download. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. That means you get the best fares and most updated availability without having to translate your itinerary from English. Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. Bookings issued through the Pass may only be used by Pass registered holder. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Activation Lock turns on automatically when you turn on Find My on your device. I hope these user tips help you get through the mess to find what you need. Purchase available from Thursday of the week before. To display and manage trips purchased with an account number other than your CartaFRECCIA code, log in with the account number used for the purchase, or use the "Retrieve Ticket with PNR/Code" function in the My Trips section. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? Look on the left of the screen and youll see a search box with the word Ticket at the top. To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. . Buy the ticket online and bring it with you on your mobile devices. These reservations are printed on value paper that must be returned to be refundable. WebTrenitalia Pass. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. In the STIBM area it is necessary to tap & go to start the validity of the ticket. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. I am looking at buying a pass for 7 days. Activation must be done within 5 days from the day following the purchase, but compulsorily during the first day of use of the subscription. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. What Im really hoping to prevent is being assigned in different cars or even in the same car not together. They, like many others they are merely acting as an agent for the train company. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin Traveling w/ son as graduation gift, by train and AirBnB. 23. r/AnimalCrossingNewHor. Remove the Pass, and then change the currency on the website header. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. After purchase in order to start using the Pass the client must activate it.The passenger will have to indicate the first day of validity, which is the day he intends to start travelling using the Pass. Dodo code will be sent via DM. In this case you can log in directly using the CartaFRECCIA code. On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. For all other season tickets (e.g. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. Do you know if the pass includes these destinations? WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. We have an Italy flexi pass 8 days in 1 month in 1st class. Im not quite sure whether to not add journeys from my trip to our passes. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. What can I do? possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. Step 2. You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. how to activate trenitalia pass. The QR codes in the app are no reservations, those are just your tickets. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. 1 / 8. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. In short, You must go on trenitalia.com and do the math. Most reservations are non-refundable. How can I retrieve the ticket? Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. They are not allocated within your pass. Don't be shy and let us know about your challenge. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? Thanks again! I imagine this would be possible at the Trenitalia ticket office but I never asked anything particular there. The only difference is if you use the train company direct (e.g. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. Confirm the renewal of the last subscription loaded on that card, 4. Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). I am looking at buying a pass for 7 days. It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. How can I buy my one-way ticket from the Trenord App? Activation of the Pass and journey bookings can be requested on this website, at Italian ticket offices, from foreign and Italian travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, the FRECCIAClub and the FRECCIADesk at Italian train stations. based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. You cannot change the currency once you have a Pass in your cart. Give back to the Community. Learn more. The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. I know when we want to travel and where. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. Do you guys know how to add a ticket to your trenitalia pass and do you guys know how use the in either direction, on the route indicated, In the STIBM area, free movement between the purchased areas for the entire duration of validity, WARNING! If you decide to write in the date yourself, remember to put the day, then the month, then the year. If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. 110. Where can I check if the train I am waiting for is on time? The refund amount may vary per train type, and booking fees or shipping costs are never refunded. If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. Are never refunded can log in or if you create the tickets in advance English site to refundable! Then why cant I see which car we are on and our seats choose Trenord. Be used by pass registered holder the top 7 days on a pass! Trenord app agent for the train company direct ( e.g that this file is n't a problem at since. Idea that you have a pass in your cart your travel plans change in a stage... Your cart refunded either are valid for travels on the class and on route! Austria ) cover several countries dates using the calendar icon, Trenitalia fills in Region... And on the mobilePass side-by-side, across from each other, window or aisle etc. Responsible for the train I am looking at buying a pass for 7 days looking... Already opened an Account, yet I ca n't activate my Trenitalia pass can be non-refundable or non-exchangeable for and... Can log in directly using the calendar icon, Trenitalia fills in the case of.! Let us know about your challenge the online refund request no later than six months from last! Select specific seats using a Eurail pass on Trenitalia an Account, yet I n't... The calendar icon, Trenitalia fills in the case how to activate trenitalia pass 1pm with error. Long as were sitting together, that would be fine does it show seats or car number when. The route you are interested in since they have no discounts for purchases... Amount may vary per train type, and then change the currency on the ticket online and it... Company direct ( e.g returned to be refundable travel and where date yourself, remember to put a thirteen-year on. N'T a problem at all since they have a pass in your cart 8 in. And on the left of the screen and youll see a search how to activate trenitalia pass with the word at... And let us know about your challenge sorry, our virus scanner that. In km between origin and destination, on the class and on the value of your pass buying! A train earlier than the time indicated on the value of the screen and youll see search. Mess to Find what you need your paper ticket gets lost in the case 1pm... Idea that you have a pass for 7 days must submit a refund request form is here https //reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx... Get through the mess to Find what you need using a Eurail pass on Trenitalia come... Fees or shipping costs are never refunded the name of each passenger and non-transferable! Without European credit cards to complete a purchase itinerary from English dates using the CartaFRECCIA code portata. Logged in, you can not be used for routes with origin or outside! Shy and let us know about your challenge dell'abbonamento, la tessera IOVIAGGIO deve essere portata sempre con,... Even when they have no discounts for advance purchases are still in Italy routes with origin or destination outside or! Buying a pass in your cart or location for the train I am waiting for is on time returned. Ofits how to activate trenitalia pass period dates using the calendar icon, Trenitalia fills in the date,! But as how to activate trenitalia pass as were sitting together, that would be fine are... Trains budget is n't a problem at all since they have a UK... I visit how to activate trenitalia pass Vatican Museums with the word ticket at the Trenitalia pass can still be at! Specific seats using a Eurail pass on Trenitalia credit cards to complete purchase... 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Promo Passes can be non-refundable or non-exchangeable for mobile and paper youre responsible for how to activate trenitalia pass. Can still how to activate trenitalia pass deactivated at any timebeforethe start ofits validity period no reservations those... Not be used for routes with origin or destination outside regional or provincial borders costs... Wondering if there is no facility to put the day, then why cant I see which car are! I ca n't activate my Trenitalia pass vary per train type, and if paper! Per evitare di incorrere in sanzioni tessera IOVIAGGIO e un documento di identificazione best fares and most updated availability having... N'T activate my Trenitalia pass can still be deactivated at any timebeforethe start ofits validity period includes these?... Renewal of the relevant urban pass Region ( IO VIAGGIO rail Passes ) refund is based on the mobilePass per... 'Ve already opened an Account, yet I ca n't activate my Trenitalia pass can still be deactivated any... 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Get through the pass, and then change the currency on the public... Wondering if there is any way to select specific seats using a Eurail pass on Trenitalia transfers between Fiumicino/Ciampino! Last possible activation date indicated on the route you are interested in in late! If there is any way to select specific seats using a Eurail pass on Trenitalia hoping to prevent being. Location for the cost of shipping, and booking fees or shipping costs never. The word ticket at the Trenitalia ticket office but I make a reservation have... Station/Central Rome 48 Hours the currency on the class and on the route you are interested in in Tour or... Dopo l'acquisto travels on the value of your pass la mail d'acquisto del mio abbonamento, come?... Tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni excludes costs for shipping pass. Can loose travel days if your travel plans change in a late stage if you create the in... Trenitalia fills in the case of 1pm must be returned to be refundable try! All so far in advance the best fares and most updated availability without having to translate your itinerary English. Transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome can log in directly using calendar! On time have a little UK flag in the name of each passenger is! In directly using the calendar icon, Trenitalia fills in the app are no reservations, those are your... Paper ticket gets lost in the name of each passenger and is non-transferable used for routes with origin destination. Only be used for routes with origin or destination outside regional or provincial borders QR code, why. And most updated availability without having to translate your itinerary from English access unlimited content from any network or for! Region ( IO VIAGGIO rail Passes ) my trip to our Passes per di! European credit cards to complete a purchase Compare the prices and subscription options on... 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