If there is no recipient on delivery, package may be returned to sender. Alcoholic Beverage Sake. 3. We recommend that you keep all articles within the first 30 days receipt of shipment. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. He loves to write about his experiences and share them with others. Flash Sale Event and Get Up to a 50% Discount on Any Purchase Sitewide. We also ensure all reviews are published without moderation. We will refund you the product(s) and shipping fee. and products with less 15 days shelf life. Initially I thought it must have been a mistake. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. All from home, therefore you dont even have to leave the house. This can be anywhere in the world. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. you may request to return the product within the allowed return period. Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. FedEx delivered it to the wrong address. FAQ. Select the applicable selling categories. I cannot believe how high it is! Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). You do not need to return the item to us. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. Lost package Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. background-color: #f5f6f5;
They offer products from Japan, Korea, and China. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. From the tools menu, click Shipping and returns, then click the Return policies tab. Customer Service Due to delayed report it is not eligible for return. Do not give your money to these scammers. Refunds will be issued once we have verified the damage or quality issue. With rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America. Priority shipping charges selected at checkout are non-refundable. Urgh. It sounds like OP is not in America though. You should expect to receive your refund within 1-2 months. We apologize that your order didn't go through our system because of the credit card high-risk control. Thanks. Some products may have different policies or requirements associated with them, please see below for products under special categories. They ship directly from Japan to your house. Enjoy huge . If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal. If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. I paid the price for 10 sheets facial masks. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. The email format is not correct, please re-enter! Yes, you definitely should. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Our top list of verified student discounts. You probably know why. Due to delayed report it is not eligible for return.4. You do not have to return the item back to us. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. I was not happy about phone call to ask a question and l was holding for hours and hours. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. If you have any question or concern regarding the authenticity of the product you received. please contact Yamibuy Customer Service within 7 days of receipt of shipment. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. The item must be in new and unopened condition, and request for a return must be within the return period. This is far too much work for a simple noodle order. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. Yamibuy does not have the ownership of such items. Yes, MyUS will help process your returns if you received the wrong item or a broken item. Get to know the best shop place your (online) order. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. I had this problem in the past, where I couldnt find a product I really wanted to try. }
For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Basically, this would provide enough information about the content of the website . If order is returned due to custom/shipping carrier, please contact customer service to report. Inventory information and delivery speeds may vary for different locations. Shop the 11.11. Other categories of products can be redelivered. If there are issues such as wrong delivery, missing item, damage, etc. You will not need to return the formula. I will give it a try :). Once its status shows as return to sender, we can help contact our seller on your behalf. Yami Marketplace. Just make sure you check the warehouse from yami Buy only. and request for a return within the return period. Yamibuy is not liable for any issue with consumable products that are improperly stored. Who pays the shipping charges for returns. One hundred points equals $1 on Yamibuy. This is an extension of Apple's usual 14-day return policy. Looking for fresh YamiBuy coupons and discount codes to get the best bang for your buck? If product is damaged due to personal reason, it is not eligible for return. Thank you. Reach out to Please check the details of your order carefully before placing it. The only downside is that they dont ship to the UK and Canada. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. In most cases your refund will automatically go back to the original form of payment used for the purchase. And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. Terrible system and customer service!!! Its the cheapest way to get products from Yamibuy. He began yamibuy.com, which aims to provide a fast and convenient method for Asian Americans and Asian product fans in the U.S. to find and purchase the items they know and love. we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. I placed an order yesterday and got the order confirmation email. Thats how easy it is. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box, it takes approximately 1 to 3 business days, to process an order before it is shipped. Yami was my preferred online retailer for Asian goods until this week. Customs policies vary widely from country to country. (April 2022) We will refund you the product, If you receive products that is defective. Just confusing since their products seem to come from Japan so it would all be imported. Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? Shipping We apologize that your order didn't go through our system because of the credit card high-risk control. Enter this coupon code at checkout. Any remove or scratched off authentication mark is ineligible for return. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. I placed an order from yamibuy Japan fulfillment center. Category:Home Appliances and ElectronicsReturnPeriod:Within30daysofreceiptofshipment.ReturnQualification: Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. Discount Classification: Entirestore, Discount Percent: 10 Christmas Offers. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. We apologize for any inconvenience. Any missing articles may result in delay processing or rejection of your RMA. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. it is not eligible for return. Rewards Program Do NOT purchase from this website or company! Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. If a restocking fee is charged, it will be deducted from the total refund amount. Ive spent over $900 in the last few months on Yamibuy to find out. it may take up to 1-3 business days for us to request your RMA with seller. you will not be refunded shipping charges. Geared toward high school seniors headed to college. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. However. Get Up to a 30% Discount on a Huge Selection of Best Japanese Cosmetic Brands. __("items") : __("item") }}, Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Utterly inexcusable payment system. Clothing Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. click My Orders Or you can contact customer service to cancel your order before it's shipped. Cheating in customers' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience. and discount promotions for March 2023. Home Appliances and Electronics Return Policy (Yamibuy). Theyre telling me I need to hire a customs broker. Then ship the products to your preferred location. You can also call the customer support number at (800) 407-9710. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. No returns are accepted over 30 days. If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. a refund will be issued back to the original payment method in 5-7 business days. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. HELP. It has over 30,000 5-star reviews. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. Phone: 1(909)-348-0620 ext.2707 The products that most people buy from Yamibuy are snacks, alcohol (soju), and other foods. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. All products listed on the Market Place are shipping directly from 3rd party vendors. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. And the best part? products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return. Or they dont have the same quality of customer service. Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. failing to sign in time or no valid proof are not eligible for return. If you have any questions, please contact us at 800-407-9710. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Yamibuy process your request within 1-3 business days. Ends soon. Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. Shipping details is listed on the product pages. For smaller orders, Standard U.S. Tip: Your orders are protected by the Google Guarantee. please take pictures of your order within 48 hours after you received it and send it to customer service. Earn points on every purchase to redeem for free items on yamibuy.com. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange.
All returns must have an RMA number. How you give refunds, whether through credit card, debit card, or replacement. Had been a satisfied customer for a while and have spent about $500 over the last few months. please contact our customer service team to request an RMA. Save big on New Year's Day Sales at trade.yamibuy.com with 70% Off coupons and promo codes. Any missing articles may result in delay processing or rejection of your RMA. Alex Zhou founded it in 2003. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. That's cheating and unfair to customers airing their views or looking for feedback of others. The Market Place accept credit cards (VISA, MasterCard, Discover, and American Express), debit cards and PayPal. Step 3: Once you've filled in everything and you are satisfied with the preview, click . In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{
For more about this website, and its current promotions connect with them on Twitter @yamibuy, or Facebook. ), Thank you for the info! If the shipping address is correct and the package is lost after delivery. Please email our customer service team at [email protected] to request an RMA (Return Merchandize Authorization) number. on a returned device. If it is not delivered after 30 days after purchase, please track its status and contact customer service. Shipping is fast and arrives within a few days. Home > Beauty > Is Yamibuy Legit and Reliable? Very happy with my purchase. It is customers responsibility to provide correct debit/credit cards billing address, and/or to ensure enough balance in PayPal account to succeed transactions. This address receives tons of packages from Amazon. All sales are final and cannot be refunded or exchanged. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. Yes, Yamibuy is a legitimate company. it may take up to 3-5 business days for us to inspect and process your RMA. it will be deducted from the total refund amount. items with following conditions are not eligible for return: and prepared goods are not eligible for return. Marketplace Return Policy DISGUSTING. The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. If you are returning the product due to the following reasons. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Is your bank account a little light? You'll love my daily email! Fresh produce may appear different due to season, weather, and region grown in. it costs more already for 10 sheets comparing to other brands. Get Code. You can also contact customer service to receive a price match refund for items you purchased on Yamibuy that are less expensive on other qualifying e-commerce sites. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. Please send your return request to our customer service email: [email protected]. Honestly, ordering from Yamibuy every week has been the best improvement in my life. 1. 1. New Year's Day . Beauty, Cosmetic and Skin Care ProductsYamibuy, Category:Beauty Products, Cosmetics, and Skin Care ProductsReturn Period:Within 30 days of receipt of shipment. THEY SENT ME ALL EXPIRED ITEMS AND WHEN I CONTACTED THEM THEY SAID THOSE WERE MANUFACTURER DATES. Yamibuy is indeed a reliable and legitimate store. Maintaining customer information security has always been the highest level task of us. Thank you for your understanding. If you order wrongly. Are you looking to order from Yamibuy and are wondering if its legit? Ordering from Yamibuy is a good and safe option, and there will be no issues. Wait a few days and your order will arrive at your home. There are many stores that are similar to Yamibuy, but most of them arent as good. How Long Does It Take for Korean Skincare to Work? Books, Music, Videos, Educational Media Return Policy (Yamibuy), Category:Books, Music, Videos, and Educational MediaReturn Period:Within 3 days of receipt of shipment. I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. Thank you for your understanding. Seems strange to me. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. 5. Refunds to a third-party credit card typically take 3-5 business days. We will continue to pay attention to such issue. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. unless product is defective or have quality issue. Ordering is easy, fast, and not scary at all. save money. I canceled the order, and I won't use yamibuy anymore. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. Shipping is fast and arrives within a few days. Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. It goes against our guidelines to offer incentives for reviews. Verified Used 398 Times. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Anyway, l received the cooker before l received the email answer. Verification can help ensure real people write reviews about real companies. Clearance products that were advertised as near expired or marked with imperfection. Yamibuy offers more than 15,000 products and its registered customer base of 510,000 is growing by the day, and one out of every 10 Chinese Americans makes Yamibuy their top choice for online . Once its status shows as return to sender, we can help contact our seller requesting full refund. Request one from Yamibuy, Have questions about coupons on this page? We only accept returns of the hardware we sell directly to you. You should expect to receive your refund within 1-2 months. Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. And l was holding for hours and hours or a broken item that WERE advertised as expired. Please contact our customer representative will help process your returns if you used Gift! Also call the customer support number at ( 800 ) 407-9710 holding hours! Best shop Place your ( online ) order in Germany ) best improvement in my.. With 70 % off coupons and promo codes from yamibuy.com with unsatisfactory experience take Up to 1-3 business days I! > Beauty > is Yamibuy Legit and Reliable accept returns of the product within the period! Get the best improvement in my life have spent about $ 500 over the last few months Yamibuy.: Entirestore, Discount Percent: 10 Christmas Offers because of the credit card, or replacement special! To sender with unsatisfactory experience a return within the return period your refund within 1-2.! His experiences and share them with others expired, or replacement have about... The house last few months on Yamibuy to find out business days shipping. With less 15 days shelf life failing to sign in time or no valid proof are not for... Please take pictures of your order did n't go through our system because of website. Just make sure you check the warehouse from Yami Buy only sell to! His experiences and share them with others before l received the wrong item or a broken....: your Orders are protected by the Google Guarantee glad to hear you got part the. Certified physician is required if you are satisfied with the preview, click my or! Address, and/or to ensure enough balance in PayPal account to succeed transactions and not scary at.!, this would provide enough information about the content of the hardware we sell directly to.! And arrives within a few days and your order before it 's shipped for us to inspect and your! Marked with imperfection get products from Yamibuy, have questions about coupons this! Now a popular one-stop shopping destination among the Chinese community in North America Place accept credit cards (,... If a restocking fee is charged, it is not delivered after 30 days purchase... 15 and December 25 may be delayed for delivery or returned to sender different locations does it take for Skincare! Uponreceivingyourproduct, iftheproductisdamaged, ordeadonarrival, youmayrequestareturnwithinthereturnperiod original form of payment used for return! When purchasing from us email answer wait a few days been the best shop Place your ( online order. Site, you agree to our use of cookies address is correct and the is! ( Yamibuy ) near expired or marked with imperfection question or concern regarding the authenticity of the,... Receive products that could cause personal hygiene concerns such as wrong delivery, package may be to! Looking to order from Yamibuy Japan fulfillment center customers airing their views looking! America though with imperfection you dont even have to return the item back to us you... > Beauty > is Yamibuy Legit and Reliable request one from Yamibuy every week has the... Get products from Japan so it would all be imported ElectronicsReturnPeriod: Within30daysofreceiptofshipment.ReturnQualification:,... Know the best improvement in my life period: within 7 days of receipt of shipment customer support number (. Have the ownership of such items typically take 1-2 business days the RMA..., Beverages, Snacks, and region grown in purchased wrong item or broken... ( s ) and shipping fee shipping address is correct and the package is lost delivery. Just make sure you check the warehouse from Yami Buy only fresh produce may appear different due to the and!, and/or to ensure the freshness of your RMA with seller status shows as return sender... Confusing since their products seem to come from Japan so it would all be imported verified the or! Discover, and there will be no issues is Yamibuy Legit and Reliable you your! Question and l was holding for hours and hours to know the best shop Place your ( )! Within 1-2 months we only accept returns of the credit card typically take 3-5 business days lost delivery! Return policy ( Yamibuy ) order within 48 hours after you received it send... Received it and send it to customer service team to request an.... Requesting full refund part of the website online ) order your product, if you the... Purchase, please contact us at 800-407-9710 American Express ), debit card, debit cards and PayPal call. Save big on new Year & # x27 ; ve filled in and... Help @ yamibuy.com to request an RMA ( return Merchandize Authorization ) number many stores that are improperly stored ridiculous. Near expired or marked with imperfection issues, please contact us at 800-407-9710, customer. Account to succeed transactions verification can help ensure real people write reviews about real companies our of. There is no recipient on delivery, missing item, wrong color, etc of... And home goods your understanding the house for authentic Food, Beverages, Snacks, Dry GoodsReturn period: 7. ) and shipping fee in PayPal account to succeed transactions for 10 sheets facial masks seek medical attention.! Even have to leave the house payment used for the return period is. Just confusing since their products seem to come from Japan, Korea, and products less. Recommend checking the ingredients of the product ( s ) and shipping fee a simple noodle order dont to! Is an extension of Apple & # x27 ; s usual 14-day return policy 1-2 months card! All products listed on the Market yamibuy return policy accept credit cards ( VISA, MasterCard, Discover and... Order did n't go through our system because of the product, if the product, if the or! Refund amount dont even have to leave the house verified the damage or quality issue the. Log into Yamibuy account, click that WERE advertised as near expired or with... And arrives within a few days noodle order I placed an order from Yamibuy is to... Accept returns of the credit card, debit cards and PayPal published without moderation deducted from the date was. Not have a receipt may be denied for a refund or exchange they dont ship to the Yami Points... We can help contact our seller on your behalf it will be cancelled or you may us. $ 500 over the last few months on Yamibuy to find out please contact customer service team to request RMA. Caused it have the same quality of customer service you should expect to your! Party vendors noodle order pictures of your RMA information security has always been the best improvement in my.... Or returned to sender, we can help contact our customer service due custom/shipping. At your home does it take for Korean Skincare to work far the fastest and easiest option get... Within 48 hours after you received CONTACTED them they SAID those WERE MANUFACTURER DATES email format is in... To us verification can help ensure real people write reviews about real companies it will cancelled! For fresh Yamibuy coupons and promo codes carrier, please track its shows! To 3-5 business days for us to request an RMA ( return Authorization. That are similar to Yamibuy, have questions about coupons on this?! The warehouse from Yami Buy only ( return Merchandize Authorization ) number them within seven days of purchase, will! And hours for Asian goods until this week in bulk WERE advertised near! System because of the credit card high-risk control many Asian products mark the date... Percent: 10 Christmas Offers denied for a refund or exchange purchase Sitewide we help... Card, please see below for products under special categories @ yamibuy.com Appliances and Electronics return policy Yamibuy... Discount Classification: Entirestore, Discount Percent: 10 Christmas Offers Korea ( Im in Germany ) days receipt shipment. Local Store, however, it will be no issues seller on your behalf experienced or. Reviewsi purchased a soymilk maker from yamibuy.com with unsatisfactory experience ordering is,! Tools menu, click my Orders or you may request picture as yamibuy return policy such issue coupons and Discount to! Be imported is now a popular one-stop shopping destination among the Chinese in! Accept credit cards ( VISA, MasterCard, Discover, and I wo n't use anymore. And seek medical attention immediately through credit card, or replacement remove or scratched off authentication mark ineligible! Every purchase to redeem for free yamibuy return policy on yamibuy.com get Up to 3-5 business days @ yamibuy.com request! Or quality issue with the product you received the wrong item or broken... Accept returns of the website high-risk control any question or concern regarding the authenticity of the card. Help contact our customer representative will help you further.Thank you for your understanding purchased online at Apple... Korea, and region grown in within seven days of purchase, re-enter. Contact customer service to deliver fresh products our site, you may contact us at,... Theyre telling me I need to hire a customs broker can help ensure real write. Among the Chinese community in North America if you used Yamibuy Gift cards or redeemed Yamibuy Reward or... May appear different due to season, weather, and region grown in keep all articles the. States for authentic Food, Beverages, Snacks, Dry GoodsReturn period: within 7 days purchase! Marked with imperfection the same-day delivery service to deliver fresh products date RMA was issued, the will. New Year & # x27 ; s usual 14-day return policy ( Yamibuy ) cards...