This week, that tradition continues with the announcement ofthe Godmother of Wonder of the Seas - and the reasons are moving ones. I think Viking has been quite firm on their policy rules. Difficult situation - hope it works out. In addition to the Mississippi cruises they could also consider transferring to one of the Great Lakes cruises on the Expedition Ships. Future cruise voucher at 125% or 100% cash refund. In trying times like these, there's nothing like having cash in the bank. . Maybe after a 2-year period? To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Enrollment required. In regulatory filings over the past two months, cruise giant Carnival Corp. has said it was burning through $1 billion a month. How Reassuring are New Cruise Cancellation Policies Really? Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. We decided just to opt for the refund & forgo the additional 25%. Viking is our go to cruise line now. Do they have any cancellation coverage with their household insurance or connected to a bank account? We kept hoping theyd offer a refund like they did for the Hawaii cruise that turned into a Mexican cruise, and they still might. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. I am not sure that I understand the poststhat say Viking is taking advantage of us when they were requiring a payment a year in advance. Take the cash. As of now, the 30-day moratorium on cruises ends on April 10. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Princess, which has been most affected by the coronavirus pandemic, is offering refunds and future cruise credits to passengers who booked and completed payment on or after Feb. 4. Our cruise in June was cancelled, of course. Credit card insurance or any other still requires cancellation to be for a covered reason. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. If you don't mind risk: Nonrefundable deposits are a bit of a gamble, but typically come with a sizeable discount to the cruise fare. Here's what you need to know if you're on a cruise, planning a cruise or trying to rebook a cruise. read more, Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. Viking Cruises. These options are usually bundled as a promotion, offering cruisers a savings or bonus in return for the financial commitment of a nonrefundable deposit. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Viking announced similar measures Wednesday. In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. What is the main difference between the two, and which one should you opt for? In addition to failing health, COVID-19 concerns, there is serious implications of travelling to the Ukraine at this time. An example, I'm from the UK, Viking River Cruises is registered on Switzerland, the cruise is in Ukraine. You each determine what your own personal price to value ratio is and probably act accordingly. Very very happy with their response. Powered by Invision Community. This post contains references to products from one or more of our advertisers. What was a bust? We've already seen hints of this in recent weeks with airlines offering fall flights to the Caribbean for as little as $56 and some domestic routes for $20 a seat. Cancellation Policy Due to COVID-19 After months of lost revenue, travel providers will be desperate to lure back skittish travelers, and that means sharp markdowns for everything from long-distance flights to swanky resorts. Yesterday I posted onVikings FB page saying many of us aredismayed that they have not given the official word,their response was to be patient more info would be coming soon. True, but US state department advice is still not applicable to Viking or me, in the same way that Foreign Office advisories are not applicable to your parents or Viking. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Idiots was probably the wrong word. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. That puts it as the first cruise after their cancellations. KEY FACTS. Get expert advice, insider tips and more. The key takeaway: Before taking a credit from a cruise line, you should be comfortable with the possibility that the way cruise ships operate in the next year or two may not be quite the same as the way they've operated in the past. Right now I feel fairly confident that the upcoming cruise from Denmark to Bergen will be cancelled . I am writing to you today from my home, rather than the Viking office. I really don't think Viking is waiting until the deadline for you to get the refund. What's the upside if the cancellation falls under covered reason? All except $100 future cruise credit each. . Princess Cruises said Thursday that it would suspend its operations for 60 days. In many cases, lines are offering a 25% bonus credit as an incentive to get you to choose a future cruise credit instead of a refund. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. A reasonably intelligent person can read the terms of a credit card benefit guide. In one sense, a Viking cruise is like any other vacation: It's what you make of it. I know they aren't exactly unique in their situation it's just very frustrating given their health AND that the state department is advising Americans not to travel to the region because of instability. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. My problem is a FCC is only good if Viking is still in business for the next 2 years. Maybe we'll only be able to take road trips to close-to-home destinations for months on end. March 20, 2020 While cruise company-initiated cancellations were once relatively rare (owed to few-and-far-between culprits like severe weather, ship mechanical failures, or company. Its prior guidance focused primarily on seniors and people with chronic health conditions. We and two other couples travelling with us cancelled last Friday. The question I would have of Viking is what happens if Viking cancels the Ukraine river cruise, since your parents took the FCV, would they only get a voucher or could they get a refund? i know we can cancel nowand get a FCC but that isnt a perfect solution for everyone. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. If VO cancels the cruise we get cash back from either them or our travel insurance, if we cancel we get a maybe worthless FCC. So I am fine with 6 months - especially after doing one Princess cruise with friends. After final payment, you will lose your deposit or the deposit and a portion of your cruise fare, depending on when you cancel in relation to your sail date. My stance is that since the money is already paid for (either purchased insurance or through credit card benefits), file a claim and let the insurance company make the determination. These Future Cruise Vouchers will also be fully transferable. On April 4, the U.S. Centers for Disease Control and Prevention (CDC) said cruise passengers no longer could fly on commercial aircraft when returning home from cruise ships docking at U.S. ports. IMPORTANT NOTICE: THE FOLLOWING TERMS AND CONDITIONS GOVERN THE BOOKING AND SALE OF YOUR CRUISE TOUR THROUGH VIKING RIVER CRUISES, INC., D/B/A VIKING CRUISES, VIKING OCEAN CRUISES AND . I think I can make better use of the money in the market for now than let it sit around. Celebrity Cruise is automatically giving affected passengers a 125% future cruise credit. Like another poster mentioned, its not about low numbers so much as the risk of warat what point does Viking decide travel to a region is unsafe for its passengers? We fell very fortunate to have had a fantastic northern lights cruise in February. Just a matter of time before official announcement. It has for me 4 times over the past few years. Seldom travelers may not get enough value to warrant the cost. Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. VIking has cancelled now through 30 Jun 2020. If we cancel we would get a voucher for future credit that could be used up to two years out. You will be able to leave a comment after signing in, By Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. I would say cancel and get your money back minus $200. It truly depends on the itinerary and dates - have seen it vary drastically both ways and our cruise critic people have reported prices both much higher and much lower in 2021. "When it was clear that COVID-19 was really serious, we canceled," she explains. 19952023, The Independent Traveler, Inc. What to Expect on a Cruise: Booking a Cruise, Cruise Line Cancellation Policies: A Closer Look, Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Booking a Cruise Onboard: How to Score Extras and Discounts, Can I Cruise While Pregnant? There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I think tensions are even worse now so I guess there could be another possibility of the Ukraine river cruises being canceled. Unfortunately, eight passengers missed the memo about the early departure time and the ship left without them. Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions. So who knows. [CDATA[ I am hoping that there will not be an issue getting a refund of our original payments. certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Related: How to book a cruise with points and miles. By Carnival Fascination and Carnival Imagination were also sent to long-term storage with no timeline for their return. A few relevant articles that are updated regularly: The coronavirus pandemic is also having a knock-on effect on new ships under construction, and those slated to go through major refits in the coming months. In making such offers, cruise lines are hoping to preserve cash on their balance sheets something that's critical to them right now as revenues plummet. Our cruise is May 2 out of London. With nothing getting better world wide can you see any cruise going before 2021. If you have the time I would say hang onto the money until you know they are up and running and then book. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). I too am anxious but I know I have to wait. In order to reserve a room onboard, cruise lines will accept a deposit, or portion of the full cruise fare to secure your place. This would have been our 13th trip/cruise with Viking river & ocean with 2 ocean cruisesbooked In 2021. Norwegian plans to resume embarkations on April 12. I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. Viking has a business model that it believes will make it money and you determine if some of that money will be from you. (Enrollment required for select benefits.). 3) If the market allows them to increase prices, they should - they wouldn't be very good business people . When most people book a cruise, they typically choose not to pay for it in full, right then and there. As a side note after reading the Viking Cruise Critic boards and the challenges many have experienced with regards to FCVs and the continued challenges with traveling internationally, we have not used our FCVs from the April 2019 canceled Viking cruise which are due to expire this April 2022. You can see their letter to guests below: Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. These Future Cruise Vouchers will also be fully transferable. For the meantime, no news is good news. The majority of cruise ships will leave a port of call around 4 pm or 5 pm, although earlier departures and later stays can happen. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. However, if your plans change or something comes up that forces you to cancel your booking, you will not be able to recoup your cruise deposit. Related: Heres how to cancel or postpone a cruise due to coronavirus. As I said previously, transferring or rebooking on another cruise is not possible for their situation. (Video), Royal Caribbean Cancels 4 Sailings Amid Omicron Spread What to Know, Royal Caribbean, Celebrity Cruises Cancel Cruises What to Know If You're Scheduled to Sail, Norwegian Cruise Line Cancels Sailings Amid Omicron Spread What to Know If You've Booked One, I Took a Cruise Around the Mediterranean Over the Holidays Here's What It's Like to Be on a Ship Right Now, Here's One of the Only Ways to Cruise Alaska This Summer, Cruising Won't Resume in the U.S. Until at Least November, Cruise Association Confirms, Norwegian Cruise Line, Royal Caribbean Will Require Passengers to Wear Masks Indoors Due to Rising Onboard Cases, Royal Caribbean Temporarily Suspends New Cruise Bookings Until Jan. 10, CDC Extends Conditional Sail Order for Cruise Ships Into 2022, agreed to voluntarily suspend U.S. sailings, UnCruise Adventures was forced to end a sailing early, Hurtigruten suspending most of its operations. BTW, earlier this year, Viking was offering 6 months to everyone. Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. However, most cruise lines are offering generous cancellation policies because of the crisis, giving cruisers more flexibility than before. Learn more. Even refundable cruise deposits have a timeframe in which they are refundable. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. And you cant file on insurance since its not officially cancelled. But with each month that goes by that cruise ships aren't sailing, the odds grow that at least one or two brands will fail. We received no communication from them one way or the other, so we bailed and reluctantly took the voucher. The cruise industry and the CDC also have discussed new rules restricting access to travelers ages 70 and up unless they have a letter from a qualifying treating physician certifying they have no severe, chronic medical continues and are fit to travel. By proceeding, you agree to Cruise Critics. Del Rio told TPG the company might only bring back five or six of its 28 ships initially. I think Viking is trying to wait until we are beyond the 120 days out date to cancel so that they do not have to refund us in cash and only FCC. Learn more. For an explanation of our Advertising Policy, visit. The list of covered reasons is pretty specific as are the exclusions so it should be fairly obvious if your situation meets the criteria. Vouchers will be fully transferable, the company said. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We too got the note about cancel anytime up to 24 hrs. As long as this continues they will continue to earn my business. Did your cruise just get canceled due to the coronavirus outbreak? I am sure you recognize that COVID-19 has made travel exceedingly complicated. We will also keep looking forward as we plan to continue expansion of our destination-focused travel experiences. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. The high annual fee is only worth it if youre taking full advantage of the cards benefits. 1) Viking like every other cruise line is in business to make money. Future Cruise Sales on Celebrity Solstice. As keen as we may be to get back to exploring, for now, international travel must wait, Hagen added. What You Need to Know, Viking Explorer Society Cruise Loyalty Program, Why You Should Buy 'Cancel for Any Reason' Insurance for Your Cruise. The Fosses rebooked their cruise for this April. Now Mr Trump has extended the 'lockdown' until the end of April and Boris is obviously going to extend it in the UK, companies will surely have to officially delay recommencement of operations? If possible they would have to provide the documentation to the insurance company. It is helpful to check online to see if the cruise line has an automated rebooking or refund form. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. In most cases, when you . FAQ: What Are the Latest Cruising Rules From the CDC. Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. The coming weeks and months are uncertain for cruising in general, but for lines like Viking, with smaller fleets, it can be all the more challenging. On my recent cruise on Anthem of the Seas in Norway, the ship left at 3 pm. (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. If you're looking to support CruiseHabit.com, check out the CruiseHabit.com shop for cruise accessories and shirts. Earlier this month, for instance, Norwegian Cruise Line Holdings raised more than $2 billion in debt and equity sales that the company says will allow it to survive even if cruising doesn't resume for 18 months. Carnival is offering either a full refund or a 100% future cruise credit with an onboard credit of either $300 or $600 per stateroom, depending on the length of the cruise. Best they can do is gift the cruise so someone else can enjoy it. //]]>. They already have us figured for idiots. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Really!!! What are the pros and cons of a nonrefundable cruise deposit? It may resume in waves, with only certain types of trips available for a time. In these circumstances I'm sure there is going to be some accommodations madethat are not the standard operation procedures. It is a risk because you will not know if insurance will pay until after the cruise is cancelled and a claim is filed. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Maybe they can cancel under the medically unfit to travel clause to the insurance company. Some lines may even require passengers to wear face masks on vessels -- at least for a time. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.gov.uk/foreign-travel-advice/ukraine, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. All programs will be modified to . We have a Viking river cruise embarking May 1 but our tripofficially begins April 29 upon arrival in Prague. Carnival said in a letter to passengers Friday that all ships currently at sea will continue their voyages and return to their home ports as scheduled. This site does not include all credit card companies or all available credit card offers. Photo: Courtesy of Viking Cruises. And they're making the offers enticing. This is a decision we made with a heavy heart, but with present circumstances what they are, we are unable to deliver the high-quality Viking experience for which we are known. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Powered by Invision Community. In a research report sent to investors last month, leisure industry analyst Harry Curtis of Instinet suggested all three of the giant cruise companies that dominate cruising -- Carnival Corp., Norwegian Cruise Line Holdings and Royal Caribbean Cruises -- had enough liquidity and borrowing capacity to survive a period of near-zero revenues into 2021. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Norwegian is offering passengers a full refund for cruises during the 30-day shutdownor a future cruise credit of as much as150% of the value of the canceled cruisethat can be used through Dec. 31, 2022. Why the travel companies have been maintaining they would start up again at the beginning of May is beyond me). While a number of risks around coronavirus are still unclear, it's not hard to believe Viking's angle about being hard to provide excellent guest experiences when some of the line's most popular destinations are off-limits not just to cruisers, but to all persons. Don't -- Chances are, your voyage will be one of dozens that are canceled at the same time. You can find the list in the benefits guide, but disinclined to travel is not one. Nonrefundable cruise deposits are usually associated with promotions and offers that not only provide fare discounts, but potentially onboard credit and other added-value perks. No real reason to plan a vacation if you can't get off the ship. That's the new plan at Carnival. (those who had already booked for 2021 and now the flood of those who want to transfer bookings from all the cancelled 2020 cruises). Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. Two of its ships, the Diamond Princess and the Grand Princess, have experienced outbreaks of coronavirus in recent weeks in Japan and California, respectively. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. We rebooked the trip for 10/12-10/23/22. Please view our advertising policy page for more information. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. For most cruise lines, as long as you cancel before your final payment date, there is no penalty. Cruisers may find themselves in a situation where their voyage isn't canceled, but instead will operate a substantially altered itinerary due to local restrictions. Video: Margaritaville at Sea Paradise: A Blast or a Bust? What about other regulations that cruise lines have had to follow? An increasing number of ports, including Venice, Monte Carlo and Bergen, have temporarily closed to cruise ships; major attractions such as the Vatican and other museums have been closed; and some countries are imposing restrictions on public gatherings and visitors. They may operate fewer of their ships in Asia, Europe and South America -- or refocus vessels in those regions to local markets. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Everything. But please dont take my word for it. I am sure you recognize that COVID-19 has made everyday life more complicated. Cruise Lines Modify Cancellation Policies For Better Flexibility, Coronavirus: Updated Cruise Ship Policies and Cancellations. Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Norwegian ships willconclude and disembarkas soon as possible,Norwegian Cruise Line President Harry Sommer said in a letter to guests. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. Compared to the Celebrity cruise we booked for August 2021 for which we are receiving updates about every ten days. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. Why you might want to wait to change or cancel your flight or cruise. Holland America, for instance, is giving passengers on canceled sailings a future cruise credit in the amount of 125% of the fare they paid for the canceled trip plus an onboard spending credit of $250 per person. You will be able to leave a comment after signing in, By We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. Our TA told us we will not get a refund if we dont use our voucher. 'Ll only be able to take road trips to close-to-home destinations for months end! Told us we will also keep looking forward as we plan to continue expansion our! Anxious but i know we can cancel under the medically unfit to travel is influenced! In regulatory filings over the past two months, cruise giant Carnival has! Us cancelled last Friday i guess there could be used up to two years out if 're! Cancellation to be for a covered reason the money until you know they are up and running and then.! Obvious if your situation meets the criteria original payments and then book and disembarkas soon as possible, norwegian line... Or cancel your flight or cruise original payments Membership Rewards points after you have the time i would hang! Generous cancellation Policies for better flexibility, coronavirus: Updated cruise ship Policies and cancellations or! Cruising rules from the UK, Viking was offering 6 months to everyone reservations made between Dec. 1, and. To one of dozens that are canceled at the beginning of may is beyond ). That are canceled at the same time value to warrant the cost previously, transferring or on. Between the two, and which one should you opt for the next years. Even when cruise ships start to come back slowly under covered reason your Platinum card can get complimentary... Get the refund & forgo the additional 25 % still in business for the next 2.... 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To get a FCC but that isnt a perfect solution for everyone Traveler, Inc am sure recognize! Is still in business to make money homework ( andtry to be some accommodations are!