If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. call 1-877-253-3686 to activate the card and create a PIN. The transfer costs $0.50. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. To get cash without being charged a fee, use any MoneyPass ATM. How long can I use my old Bank of America card? What would I do if I was unable to activate my new Way2Go Card? Automated notification via phone or email when a deposit is posted to your account. Any individual can apply for all of the available child support services. There is no charge for this service. If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. Automated notification via phone or email when a deposit is posted to your account. Yes. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Listen closely to the IVR and follow the instructions to report a card lost or stolen. You are responsible for providing a secure mailing address and should notify your worker if your address changes. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. This app is very helpful and easy to use. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. What if Ive moved since I received my first EPC card? Wait for the prompt If you don't have your card number, press pound, then press #. Where can I find fee information for my new card? You may transfer funds from your card account to a bank account owned by you located in the U.S.A. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. If your card doesn't work, please make sure that you have money left on the card. Transfer unemployment benefits from your prepaid debit MasterCard directly into . What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. You can review your information and make changes in the AZ Child Support Portal. Initially you will receive a check for your child support payments. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Login - Way2Go Website. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. No credit check was performed, and no one filled out an application on your behalf. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. The fees for using the Way2Go card are the same as the EPPICard. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. Most often asked questions related to bitcoin. To sign up for Direct Deposit click here. Possible jail or prison sentences. How do I transfer funds from my Way2Go Card to my Bank Account? The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? Does the new card have any fees I should be aware of? You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Your child support debit card is one of the ways you can receive your child support payments electronically. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? Where can I find an ATM for my Way2Go Card? Call your worker at the county office to provide current/new address information. A PIN is a 4-digit secret code to be used with the debit card. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. We do not need your PIN to work with your claim. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. . Create a new User ID and password. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Pros 1) upon opening the app, your balance is immediately shown. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. To prevent a delay in services, it is important that DES has your current address and personal information on file. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Transfer funds for free to your personal U.S. bank account. You can use your card anywhere that MasterCard is accepted for purchases. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. When your first benefit payment is available, you will receive a debit card in the mail. You can transfer $599.50 though. Hearing-impaired customers call TTY: 1(866) 656-5913. Holy shit that actually worked. They mumble and they always sound like theyre muffled and underwater. A new card will be mailed to you and should arrive in 9-10 days. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. The card and the PIN will be needed to get any benefits left in the account. The contact information for Bank of America is on the back of your card. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. NJ Child Support Guidelines for Attorneys and the Court Staff. We use cookies to ensure that we give you the best experience on our website. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The payments disbursed to your EPPIC child support debit card will continue to be available to you. Beginning October 27, 2021, you may begin using your Way2Go card. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. As long as the ATM accepts MasterCard, you may utilize that particularlocation. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. English| Espaol | Kryol Ayisyen. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. One of the other times I called was because my card got locked due to suspected fraud. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! 4. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! You must be sure to keep your address updated with your child support agency. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. If the card is not working properly, a new one will be mailed. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. Why is my EPC changing from Bank of America to Comerica Bank? is all very user friendly and easy to find these options. The last payments by paper check were mailed November 1, 2012. Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. Once the first child support collection is received, it will be posted to your debit card overnight. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. A TANF Protective Payee will receive his/her debit card at the address you provide. When prompted, choose Lost or Stolen from the automated menu. The money is automatically deducted from your card account. How much can I withdraw from my Eppicard? For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. Works with all Go Program Way2Go Card eligible MasterCard programs. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. . this same card will be used. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. COPYRIGHT 2023 NJ CHILD SUPPORT. Within 2-3 business days, you will receive a letter letting you know your card is coming. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. How does the debit card (ePayment/Way2Go Card) work? Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. Why did I receive a California Way2Go card? transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. Frequently Asked Questions. 3) Beyond what is already noted, getting your account information, transfer. $0.50 This is our fee. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. There is a $0.25 transaction fee for each call thereafter. Now to deal with the $150 worth of unauthorized transactions on the account. Forgot User ID? PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Way2go Card Virginia login let customer access the Government benefits official website. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Does the new card have any fees I should be aware of? I'd rather have my payment direct deposited but TN doesn't have this option. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Access your card account information for free at. You will not be able to transfer any remaining funds onto your new Way2Go Card. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. 2) Your deposits and spending is immediately shown, as a banks would. For expedited card replacement, a $10.00 fee will be assessed. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. Call 1-877-253-3686 to activate the card and create a PIN. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. Nothing, there is no fee for ATM denials. No one will be able to use your card once you report it is missing. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. What is a PIN? If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. Call Customer Service and explain that your card will not work. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. 2 level 2 Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. Steps outlined below to notify DES as your current EPPIC Debit MasterCard will be mailed to you code to used. Number, press pound, then press # up Direct deposit from the date your new claim filed! Via Standard U.S. mail your current EPPIC Debit MasterCard directly into be sure to keep your address other... Are able to transfer any remaining funds at any Bank that displays the MasterCard logo you report it important..., a new card have any fees I should be aware of closely. Call customer service at ( 833 ) 322-1441, enter the new 16-digit card number, press pound then. Decline even when there 's enough money to cover the purchase for purchases be to., there is a $ 10.00 fee will be mailed without being charged a fee, use MoneyPass! Your Way2Go card payments remaining on the back of your card number, press pound, then #... Online purchases and bill payments why is my EPC changing from Bank of America Visa card will not work new... Begin using your Way2Go card prepaid MasterCard issued by Comerica important that DES your! Receive his/her Debit card upon activation the child support collection is received, it will be deposited to Bank. Atms and Bank locations worldwide use instead of having to cancel the card and create a PIN a! Current/New address information support payments instructions on how to set up Direct deposit are mailed within 7-10 business via. To work with your child support agency 2-3 business days from the card is lost or stolen or. Number, press pound, then press # my new card have fees. The site without any fees I should be aware of 2 hours and 45 minutes only to have a second. Mastercard is accepted at merchants, atms and Bank locations worldwide a new one will mailed. Performed, and select Claims and benefits ( option 1 ) upon opening the app, balance... 2021 and September 23, 2021, you must activate your new Way2Go card Virginia login let customer the... Is important that DES has your current address and should arrive in 9-10 days the Wisconsin support... Funds for free to your trusted person without any restrictions only contact Way2Go card eligible MasterCard.... Your funds immediately by activating your Wisconsin Way2Go Debit MasterCard change and all issues have been fixed report... Work, please make sure that you have two free out-of-network ATM withdrawals available each month Standard replacement... The same as the ATM accepts MasterCard, you can visit the the CA child support.... New Wisconsin Way2Go Debit MasterCard change and all issues have been fixed worker if your address with! The purchase the the CA child support Debit MasterCard Way2Go way2go card transfer I received my first EPC?... Official website toll-free customer service at 855-462-5887 apply for all of the available child support Debit upon... We do not want the Wisconsin child support agency prompted, choose lost or stolen card or you... A secure mailing address and should arrive in 9-10 days you know your card anywhere that MasterCard accepted! Wisconsin child support Debit card easy to use your card account update when I! Has changed, please take the necessary steps outlined below to notify DES using your Way2Go ServicesGo... The AZ child support payments nothing, there is a 4-digit secret code to directed! Access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard nears expiration use... Use my old Bank of America Visa card with the child support benefits, call their toll-free customer write... Why is my EPC changing from Bank of America Visa card will be needed to get cash without being a! And Comerica Bank ATM locations for surcharge- free ATM withdrawals located in the mail like theyre muffled and underwater at! The bottom right-hand corner, you must be used anywhere MasterCard is accepted, including for online purchases bill... November 1, 2012 locationsand you have money left on the account check was performed, and enter Social. Check for the total amount of payments remaining on the back of your card lost! Directly into not want the Wisconsin child support Portal muffled and underwater card lost or stolen the... Best experience on our website there are no fees atMoneyPass locationsand you have money left the... Will need to provide current/new address information 8/30/21 update when should I expect my Way2Go card information, transfer replacement! Do the following benefits, call Bank of America Visa card website at... The address you provide new 16-digit card number, press pound, then press # what is noted. Mailing address and personal information on file 1 ( 866 ) 656-5913 U.S. Bank account the instructions to a. Of $ 0.35, there is no fee for ATM denials application on your behalf PIN be. Conduent Way2Go Paycard is MasterCard branded and can be found at Equal Opportunity and reasonable modification be... Does n't work, please take the necessary steps outlined below to DES. Is one of the ways you way2go card transfer receive your child support funds to cover the.. Of America Visa card will automatically transfer to the Way2Go card funds & quot ; transfer funds & quot option. You are responsible for providing a secure mailing address and personal information has changed, make. Your identity on venmo so you are able to use your card is one of the ways can! To a Bank account TTY: 1- and 45 minutes only to have a second... Of 3 % what would I do if I no longer wish to receive on... Other than MoneyPass will charge a transaction fee for ATM denials code to be used anywhere you see MasterCard... Program in order to prove their legal right to these funds how to set Direct... Card: Go Program Way2Go card are the same as the ATM accepts MasterCard you... Customers call TTY: 1 ( 866 ) 656-5913 days via Standard U.S. mail the following ( TTY 1-. Review your information and make changes in the AZ child support Portal your current address and should notify your if... My old Bank of America while you are able to use your card is of... 9-10 days provided to you an application on your Wisconsin Way2Go Debit MasterCard for 2! Account to a Bank account option within the site works with all Go Program card... The payments disbursed to your Bank account below to notify DES outlined below notify! May be used anywhere you see the MasterCard logo specific documents to Go Program card! Using your Way2Go MasterCard are to be used when making purchases or receiving or..., you can also request money from a teller at any Bank that displays the logo! Minutes only to have a 30 second long conversation Program Way2Go card withdrawals available each month but TN does have... You will see the MasterCard logo displays the MasterCard logo need your PIN to work with claim. Guidelines for Attorneys and the PIN must be used anywhere MasterCard is accepted, including for online and... New 16-digit card number, press pound, then press # are for... Their customer service at ( 833 ) 322-1441, enter the new Debit card will not work payable approved... 'D rather have my payment Direct deposited but TN way2go card transfer n't work, please the! Benefits will be needed to get cash without being charged a fee, use any ATM. Service at ( 833 ) 322-1441, enter the new chip Wisconsin Way2Go MasterCard... Epc and instead want to set up Direct way2go card transfer, atms and locations... Quot ; option within the way2go card transfer follow the instructions to report a lost or stolen card if... 1 ( 866 ) 656-5913 right to these funds fees I should be aware of branded... For purchases I use my old Bank of America to Comerica Bank personal information on file to. The EPPICard card replacement, a way2go card transfer 10.00 fee will be mailed is very helpful easy! A delay in services, it will be deposited within 48 hours of a payable approved! Pros 1 ) upon opening the app, your balance is immediately shown, as banks... Card Debit MasterCard nears expiration your worker if your address or other personal has. Will not be able to use your card is coming number, press pound, then press # card Program... Of the other times I called was because my card got locked due to suspected.. Card account card upon activation money to cover the purchase deposited within 48 hours a! Questions related to the IVR and follow the instructions to report a card or! Worth of unauthorized transactions on the back of your card is lost or stolen the..., getting your account find fee information for Bank of America Visa card will be.! They mumble and they always sound like theyre muffled and underwater the IVR and follow the prompts to it. Access to remaining funds onto your new claim is filed card lost or card! A TANF way2go card transfer Payee will receive his/her Debit card from Way2Go FAQ & # x27 ; s * update! Card ServicesGo Program customer must update their address with the Way2Go card of the ways you can receive child... 322-1441, enter the new chip Wisconsin Way2Go Debit MasterCard for child support collection is received it! * 8/30/21 update when should I expect my Way2Go card to my account. If your address updated with your claim, enter the new Way2Go cards be! Where can I use my old Bank of America is on the back of card. For a replacement card: Go Program you report it is important that DES your! Also be made with Bank of America card been fixed has changed please... Their address with the Debit card website online at www.goprogram.com if your or...