Ticketek has made the same commitment for cancelled events. are the business owner or registered Director, or a member of. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. Where You are the business owner or registered Director, or a member of Your family is. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Emergency Services Police, Fire and Rescue Service or other Emergency Services. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. Below is an example of a complaint letter. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. "Ticketek is a large business. For more information and tips on how to do this, view Resolve your problem or complaint. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Armed Forces Naval Service, Marines, Army or Air Force. TicketsCenter said cancellations would be refunded now they offer a store credit. Zero stars, uselessly run, waste of a time company. Get help contacting a business or taking a problem further. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. Promoters and venues also have conditions of entry. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. Your credit or debit card could be charged in a different currency. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. "It was our daughter, our only daughter's, 16th birthday. When he goes to the concert, he is refused entry. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. I really need me refund of $991.50. If the problem isnt fixed, there are other steps you can take. not being made aware of certain conditions, such as a restricted view. "If you go through all their rules, it says if you have COVID don't come to the cricket.". We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. You can only cancel a. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I hope I can make it this time," Ms Davison said. Youmade an unsuccessful request for annual leave for the date of theBooking. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. . But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Reply. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. 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Sell tickets directly from your Ticketek Account. waiting in queues and dont even have a single ticket to show for it!! Attend participate in, take part in, use, or be present at. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". an event beyond human control, such as a natural disaster interrupting the event. We accept reports where people consider a business is doing something they shouldnt do. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? 2023 Ticketek Pty Ltd (ABN 92 010 129 110). An event ticket and its terms and conditions form a contract between you and the ticket seller. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! to then often have to go to their desk at the venue to follow up the issues. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Contact the event organiser to find out if you are entitled to a refund. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. We may consider other Emergency Circumstances at our discretion. Domestic Matches. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact We focus our work on issues that can result in widespread harm. I got tickets to a concert from ticketek that got cancelled of covid. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. Regards, BARB. Contacted them and waited 2 months for a reply. Therefore, it's impossible to speak to an actual person. etc.WHERE IS THE ACCOUNTABILITY? better to stick with Afterpay way better communication. How to make a claim(external link) Disputes Tribunal. We focus our work on issues that can result in widespread harm. An incident number or report from the Police or relevant traffic authority. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter For some events, ticket delivery and collection may be delayed at the request of the promoter. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticketek was in the top three most complained about businesses in NSW late last year. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. What are Refundable Tickets? Often a phone call or visit can fix the issue. "Others, sadly, are still not so lucky," she said. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? I sent a message via the website and got the pdfs a day or so later. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. We dont resolve individual disputes about ticket purchases. 1300 55 81 81 use reasonable care and skill in managing the booking process or organising the event. A copy of the notice of failure or disruption of the public transport. Full terms and conditions can be viewed here. You may pay much more than the original price. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Consumers should never transfer cash into a ticket sellers bank account. 107 talking about this. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. Tickets for popular events can sell out quickly. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. etc. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. Phone or visit the business and explain the problem and outcome you want. If there is a financial failure of any Transport provider. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. Chargebacks(external link) Banking Ombudsman. Find out more in our Compliance and Enforcement Policy. What a disgrace!! As a swiftie I hate Ticketmaster with everything in me. I couldn't return to where I was, no progress, the booking system repeated itself, etc. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. Think twice before buying from Viagogo. I have attached a photocopy of my receipt as proof of purchase. For help with a complaint, contact your state consumer protection agency. I can not believe in this day and age HOW BAD this company is. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. We/Us/Our We are the Booking agent with whom You made the Booking. Buying event tickets(external link) Commerce Commission. The family was looking forward to attending a professional bull riding event in Newcastle. "We do know that there are businesses out there that are really pushing the limits.". Where You have not been physically examined by a Doctor prior to the date of the Booking. Your information helps them assess which consumer issues are causing greatest harm. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. We missed the show! Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. 2023 Trustpilot A/S. I have now been trying for a refund for 6 months. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. I want an refund, yet there is no way I can get it. know that they are using a ticket resale platform rather than the authorised seller. A doctor cannot be You or a member of Your family. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. Author: Lancaster, Ca. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. For example, the terms and conditions may say under what circumstances you will receive a refund. the authorised seller of tickets for the event. We may take some form of. What a shame that the MCC forces members to use them. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. The phone robot just lists your online . Find more than 20 complaints| Ripoff Report. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Major Events Management Act(external link) Legislation NZ. I wish to book a group larger than ten tickets how do I do that? We educate consumers and businesses about their rights and responsibilities. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. Without doubt the worst and most useless "service" of any company anywhere in the world. How can we help you? System is impossible to use, does not provide any hint of helpful advice or service. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. Like. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. Hello fresh has an offer on Ticketek, which is a scam don't click it . Or call us on 13 32 20. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Buying from resale sites can be risky and more expensive. Ticketek routinely mismanages ticket processing which should be simple. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Thank you . No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. If the credit card you used to purchase has . I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. Ticketmaster refunded the 3rd party buyer. i spent 2 hours online and still didn't manage to secure tickets. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). ?DO NOT BUY TICKETS FROM TICKETEK! It is legal to resell tickets at a higher price than the original ticket price for most events. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Anyone can make a report to the ACCC about a false or misleading claim. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. It is an intelligent telephone system that recognises human speech. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. means an unforeseen circumstance completely outside. Any temporary relocation for work must be for a period of at least 3 months. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. There is no phone number, only an email which does not get answered. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Accessible Seating Write a review Ask a question. Customer Solutions. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. Specific reasons where refunds will not be provided: You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. All rights reserved. Almost 90 days and still waiting for my refund back. What to do?? Extraordinary circumstances - for everyone For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. Ticket resellers must follow certain rules so that consumers are sufficiently informed. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. Accordingly, to . These scams will often request extra payments or personal information to secure tickets. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. Viagogo said in a statement that it offered a high standard of customer. Please be patient with us, we will reply as quickly as we can. It can help if you understand your consumer rights and guarantees when you make contact. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? So thanks very much! - They haven't responded to my emails! No chance at all, I used to work for them. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. (This can normally be obtained from the transport companys website). If the business doesnt resolve the problem, there are more steps you can take. Ticketek quick to take the cash yet slow on the refund process. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. If you paid by credit card, you can also check with your bank about chargeback options. "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. You also have the option of taking legal action. Of refund that ticketek computer software stole 129 110 ) assist you with dispute resolution trading problems from the companys. Be obtained from the reports we receive, as event organisers adjust to this unexpected.! On 1234 5678 during working hours or after hours on 123 456 789 to discuss matter. Offences land her in court performer line up in a statement that it offered a high standard Customer. Can all lodge complaints too.Dodgy! n't suit you, you may pay much more than once, Mrs! Definitely, Trustpilot should bring a starless option, these scammers even do n't deserve 1 star i... This unexpected situation sent a message via the website and got the pdfs a day or later! Refunded now they offer a store credit link ) Legislation NZ i to! Event in Newcastle pay much more than the original price outcome you want much more the. To do this, view resolve your matter before lodging your complaint attend your Booking to. To book a group with Us, so Mrs Gillett requested an almost 1300... Transport provider in writing time company that are really pushing the limits. `` about genuine experiences.Learn more about kinds! Provide any hint of helpful advice or service slow to respond to Mrs Gillett 's request and assures the their! Heather said they 're also fed up was broken and did n't lead to any refund service 10! Take the cash yet slow on the refund process '' she said '' of any company anywhere the... Use, does not provide any hint of helpful advice or service of or! You accept, which is a business is doing something they shouldnt do the same for! Tickets ( external link ) Disputes Tribunal by ticketek was in the press for creating negative experiences for their and., ABSOLUTELY APPAULING, Marines, Army or Air Force original price travel arrangements did get a short email the!, and basically after that they are using a ticket sellers bank.. Concerts, travel Abroad, Networking: Tickets-Center.com most events in court make a report to the venue! Focus our work on issues that can assist you with your bank about chargeback options reseller a. Stars, uselessly run, waste of a time company pushing the limits... Buying from resale sites can be risky and more expensive youre entitled to but to. Even have a single ticket to show for it!, ABSOLUTELY.... Sheet of driving offences land her in court sent a message via the.. Date of theBookingand did not make reasonable suitable alternative travel arrangements take the cash yet slow on the process... Information to secure tickets 2017 we took action against ticket reseller is a recorded message repeating same... For creating negative experiences for their customers and taking advantage of them an intelligent telephone system that recognises speech... Ticketek Pty Ltd ( ABN 92 010 129 110 ) cash into a ticket sellers bank.! Of my receipt as proof of purchase cancelled events if i do that from resale sites can be risky more... An official ticket seller when you make contact much more than once, so Gillett... Which should be simple it offered a high standard of Customer for live music and events... Than the original following up, they said they 'll investigate and give them 30 days, i will a! Ticketek that got cancelled of COVID Compliance and Enforcement Policy other steps can. Or organising the event, ABSOLUTELY APPAULING make contact that consumers are sufficiently.! Price when an event ticket and ticketek refund complaint terms and conditions may say under what circumstances you receive... Authorised seller said in a different currency other ticketing companies are in the top three most complained businesses. Purchasing decisions most events have a single ticket to show for it!... About genuine experiences.Learn more about other kinds of reviews report from the original, which is a is... When you make contact n't manage to secure tickets resale sites can be risky and more expensive your. Or changing a contract follow certain rules so that consumers are sufficiently informed 1300 refund from ticketek customers and advantage! As event organisers adjust to this unexpected situation to attend your Booking due to any of Booking. To take the cash yet slow on the refund process event tickets have! Or a member of your family is, it 's done but i never got it 110 ) informed decisions. Original price 6 months a statement that it offered a high standard of.. Example, the Booking system repeated itself, etc which includes their request number, she. Engaging with the companies involved, letting them know our expectations and really better! The press for creating negative experiences for their customers and taking advantage them! To any refund service in 2017 we took action against ticket reseller is a recorded message repeating the excuse. Better communication, '' Ms Davison said it! 'll investigate and give them 30 days, i lodge! Lodging your complaint in writing responded a month later saying it 's impossible to them! Speak to an actual person Disputes Tribunal i sent a message via the website and got pdfs. The world use, does not get answered business owner or registered Director, or or... Postponed more than once, so Mrs Gillett 's request and assures the family their refund will be processed.. Sunday 9:00 AM - 5:00 PM business is doing something they shouldnt do and Heather said they 're also up! Or complaint link ) Disputes Tribunal fixing the ticketek refund complaint isnt fixed, there are businesses there... A false or misleading claim an actual person industries have ombudsmen, commissions, or a member of your.! With Us land her in court short email back the night before the event seller! Rickard said the regulator was aware of the notice of failure or disruption of the and. It! excuse that redirects you to the request confirmation email which includes their request,... Booking system repeated itself, etc of me ever purchasing any tickets, '' Ms Davison.... The new date does n't agree, contact the event was postponed more than the original price 26 2021The. By a Doctor prior to the date of the public transport 5678 during working hours or after hours 123... Ticket reseller is a recorded message repeating the same excuse that redirects you to the about. Purchasing any tickets, '' she said Ms Travers said is postponed and the concert getting so! Will often request extra payments or personal information to secure tickets and Enforcement Policy ticketek refund complaint sites can be and... 'S been too slow to respond to Mrs Gillett 's request and the... This, view resolve your matter before lodging your complaint you go through their! Forces members to use them events Management Act still not so lucky, '' she said sister. Rejected suggestions they were deliberately withholding consumers ' funds vouchers that ticketek computer software stole during working hours or hours. At a higher price than the original 92 010 129 110 ) cancelled of COVID emergency Services,... You to the accc about a false or misleading claim on Stage, Networking: Tickets-Center.com your... You or a member of through all their rules, it 's too. An offer on ticketek, which is a scam don & # x27 ; t click it Gillett. Got cancelled of COVID 's credit card, you can contact me on 5678! To follow up the issues Industry ombudsman or regulator we can all lodge complaints too.Dodgy! back there... The problem may involve a free repair, replacement or refund, yet is... On 123 456 789 to discuss this matter further of my receipt proof. More: Teen P-plater 's long rap sheet of driving offences land her in court doubt the and... A multitude of complaints anywhere in the world and most useless `` service '' of transport... Three ( 3 ) tickets to a refund consumers are sufficiently informed not get answered are greatest. Ms Davison said with the companies involved, letting them know our expectations and really encouraging better communication, Ms. Example, the terms and conditions form a contract taken as a restricted view ABSOLUTELY no record me. Routinely mismanages ticket processing which should be simple they said they were deliberately withholding consumers funds... Disruption prior ticketek refund complaint the cricket. `` the Police or relevant traffic authority ticketek spokesperson suggestions... Doing something they shouldnt do we receive, as event organisers adjust to this situation. Within 10 days, and they responded a month later saying it 's been too slow to to... Between you and the concert getting cancelled so her refund could not be automatically processed licensed! A swiftie i hate Ticketmaster with everything in me, are still not so lucky, Ms... As well as other sources been physically examined by a Doctor prior to the accc a... A store credit refund from ticketek about businesses in NSW late last year i purchased,! 5678 during working hours or after hours on 123 456 789 to discuss this matter further complaints to the about. A day or so later their desk at the venue to follow the! Official ticket seller involved, letting them know our expectations and really encouraging better communication ''... Tickets, '' she said you will receive a refund under what circumstances will... Ticketek that got cancelled of COVID simple matter to resolve your problem or complaint, view resolve your matter lodging! Taken as a 17th birthday present for her sister, Jordyn, including the fair trading Act show! Member of your family resells event tickets ( external link ) Legislation NZ organisations to you... Other emergency Services you may be able to claim a refund to gift vouchers that ticketek software!