To just get my money back?! subject to our Terms of Use. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! And this despite the fact that the S-300 is in fact less effective than the same 9M528 missile from the Smerch MLRS. Before you get the refund of the product, your refund will pass through a system verification (i.e. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. I went in to the store right after work and selected two Bamboo Pillows. We cannot give you customized advice on your situation or needs, which would require the service
Save my name, email, and website in this browser for the next time I comment. I have been shopping at Ross since I was 18. It's not impractical for Ross to require receipts for certain purchases. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! The staff really needs more training and proper knowledge on customer service. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. A purchase is a purchase! When I went to exchange it was 31 days from purchase date. Yet, all tags on items and they had no damage. Ross Refund Verification Process). However, I have never had a problem with returning merchandise at all. goodwill is a little bit better. The belt buckle completely fell apart and couldn't be fixed in less than month. I felt discriminated against and for good reason that I will not go into here. If the dress looks obviously used and worn, we will not take the item back. Lace detail blouse. So screws everyone over because we have to work longer or more often doing more than one job, Regular employees can't afford to have that. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. Your response will be removed from the review this cannot be undone. Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? Yes the ID is needed for purchases made within 24 hours. Those were purchased on the very 1st receipt where I used both store credit and Discover card. It argues that weak methodology and poor research practice undermined what should have been an important report with innovative propositions for probation policy and practice in England,Wales and beyond.The 2004 report directly informed two articles (Lewis et al. She then asked me if I understood what she was saying ( as if I was stupid). After returning your product, you will have to wait for around 5 days to get your refund. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. Unlike traditional department stores. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? I complained that it should be a credit to my Discover but they said the computer would not allow it. Went to Ross for an exchange. See detailed Ross customer service rankings, employee comments and much more from our sister site. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! Still, where is my $2.24 or $2.25 tax return?!?! You do not even have your receipt and they are already screaming "Next!" I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Are you kidding me. Start of main content. I went in to the Ross in Hemet California today to do a return. This is not as an insult to anyone, it's just company policy. Facebook. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. I am waiting for Ross to return my email about what company does collect this info. 11.12.17. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. How can I return to ross. My experience at Ross' in Catonsville, MD was terrible. Really the worst experience ever! The standard bereavement policy suggests three to seven days of leave, but the actual amount will vary based on the bereaved's relationship with the deceased. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. I requested a manager and he was the manager. This is bs. You will get your refund in the same form as the payment method. Bag was extremely heavy. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. 2023 Ross Stores, Inc. All rights reserved. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. You lost a good paying customer! I am sorry to say that I have to disagree to this policy. The receipts states a different description than the actually jewelry item. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. I had to argue with store clerk. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. I probably wouldn't make such a fuss if it was a small dollar amount. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. Select one of the products below to learn more. I'll get all the deals. We no longer can do exchanges on name brand items. Ross Dress for Less accepts credit cards. You will find a customer support desk in the store, they will help you in processing your return. They were not work an unknown to me, I just read on line what I am suppose to do with the return. We believe that it is an essential part of the Companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. The workers can wear a top of any color. Overview. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. Due to reading unfavorable online reviews on Amazon, I decided to return it. Employee Comments. gifts for Christmas often do not come with a receipt. When I got home, he tried them on and it was too big. We continue to invest in efforts to attract, retain, and develop diverse talent; enhance our policies and programs that support and safeguard our Associates; and offer opportunities for Associates to contribute to the communities where they live and work. Saving money and being thrifty is part of a good plan for managing your finances before and during retirement. They were much less than the ones I were exchanging which the Associate said it was okay. If the money is going to be used in the store, why aren't we granted the same amount? It's like "Thanks for your money, now f*ck off! As well as checks. Their return policies really stink. Strangely enough, we are humans too that are on your side but are limited by policy. Both close at 7pm. I am very disappointed with my experience. For your information, and again: Can I use my receipt as my store credit ? Today I return a pair of shoes that I purchased for my 93 yr old mother. I'm not a habitual Ross shopper. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. The cashier was asking for my ID. You will only get angrier if you continue to rely on that. I had this kind of incident happen to me two other times at another Ross location. The cashier demanded the tag that came on it and didnt even look at my recite. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! As you start to consider retirement, it can be a good time to check on your end-of-life plan. If that was the case then i wouldve let it go. you don't want to look up the items one the receipt??? Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. I had a valid receipt to return paints that I worn once then washed. Check out their return policy. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. The Twilight star, 35, and . The people waiting behind me where not happy as well. Plan on reporting Roses to consumers board. Returns at Ross are ridiculous. I told her to smell them if she thinks im tryng to lie. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. amount of $29.00, to be paid with check. I bought a pair of shoes for my son. The Ross return policy is 30 days, allowing customers to bring their items back to the store. Can you help? The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I honestly did not know that you did not honor it. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. As far as shopping in Ross, I have never had an issue with a return. 3)keep the tags if you need to staple them to the receipt I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. If I can't make it back within 30 days, they've give me store credit. I have purchased a pair of white boots from Ross's. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. Most stores give cash back if a debit card was used. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. This link will open in a new window. I have bought pet clothes, but that's it. I paid $21.99 ($24.10 with tax) in cash. You paid using a debit card, so it has to go back onto the debit card. cause I won't return to this particular store. I'm glad I didn't go into the room to look at his face. Your email address will not be published. This website uses cookies to improve your experience. Rentler said these numbers do not . As a senior, you want to make your money stretch whenever possible, and Ross Stores is a great place to get more for less. It has been very difficult with my health issues. WORST RETURN POLICY EVER!!! Tags only need to be on swimwear not t shirts. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Never EVER pay with card in Ross, take cash to get a cash back. Upload your resume. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. I purchased one item for approx. Username or Email Address. Being mean and nasty to Ross employees does not mean you will get what you expect either. I will be notifying all Social Media of the stores attitude etc. Current Retail Store Manager in Orlando, FL, Florida. NWOT. Only a 20% discount at Ross and DD's Discounts. If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. She opened the gift on Christmas and excitedly asked to try them on. When making a purchase it's always wise to inspect the items before you decide to make a purchase. Your return policy is the worst. So they really don't lose too much revenue when items are torn, broken or destroyed. Sales clerks are not friendly and management is generally unhelpful. You are buying at a discount store. Work where you love to shop and check the link to find your nearest store event and sign up today! If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. We reserve the right to change this Policy without prior notice. So why do they have this policy? She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. The store executives will help you with your return or exchange. She was extremely rude and argued that I wore them. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? Ad vertisement from shop Tshirtfest. Ross also offers an extended return period to their customers during the Christmas holidays. This woman will be fired and I will do whatever it takes to make this happen. Ross is the only store I ever have problems with returns. The refund will take around 5 days to reflect on your account. The customers can request a return within 30 days. This link will open in a new window. Continue with Recommended Cookies. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. Your email address will not be published. I didn't try then on in the store and they were way too big. 2y. He said more than once - "What is required is a State or Federal ID and your ID is local". I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. The following is the dress code that gets accepted by the Ross Store: Top. From toys to clothes to home goods to electronics. Very disappointed and if I buy clothes from them again I will be Much more causious. You can return items after 30 days, but you will be refunded to you as store credit. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. All the unused and original items are valid for in-store returns. I will never shop there again nor recommend them to anyone base on there return policy. Just BAD business ! The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid . Mrs. Ross Scarf Fringed Crepe Kaftan Dress - Blue $875. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. When I finally tried on the dress at home the tag was missing. The Literary Theory Handbook introduces students to the history and scope of literary theory, showing them how to perform literary analysis, and providing a greater understanding of the historical contexts for different theories.. A new edition of this highly successful text, which includes updated and refined chapters, and new sections on contemporary theories For information about opting out, click here. This state legislation requires employers with more than 25 employees to pay employees for the first three days of bereavement (beginning 24 hours after the death), and allow them to add any . I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. I would always prefer to get a refund but I'm okay with a store credit. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. The cashier ask her to explain why i couldn't return. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. If the items you are returning are worn, used, and altered, you will not get any refund. Other similar brands like Michaels and Sams Club also offer returns without a receipt. Once I mislaid the store credit, moved to another state and found it 5 years later. When it was time to do my return she told me she couldn't return it. I have been shopping at Ross since I was 18. No pay. (Need to change that). If I don't have the receipt, can I get store credit? If the tags are off and you don't have your receipt your damn problem. I work at ross and it is crazy what people try and get away with. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. Available to US-based employeesChange location. I Had My Receipt And Used Cash. You will receive a refund as a store credit or can also choose to exchange the item at its current price. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! To Purchase!!! If so can I get a new ring. So, in Ross we just came to a cashier and explain what the problem was. All we can do in store is carry out Ross procedures. Ross Return Policy - Returns After 30 Days. However my advice to you as my fellow consumers are as follow: She then asked for my receipt. Accept, Ross Stores focuses their senior discounts on their Every Tuesday Club. i also have my receipt but dated back from 2019. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. I am another Ross employee that explain some issues stated here. i will be calling customer service tomorrow. I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. Ross Algiers. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! She said that because I'm returning it in less than 24 hours and the system requires it. If you don't have any account yet, you can register now. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. I am another Ross employee that explain some issues stated here. Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. If Ross offered clothing rentals you'd have no problem, but it doesn't. The store cannot sell the item to anyone else - they lose the money. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. It's new like it's in the store. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. For example. I hope that I have a more positive experience tomorrow. I told the cashier it better not be damaged BC IT IS A GOWN! The only way a store can compensate for losing money like that is to raise the prices. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. I work at ross and it is crazy what people try and get away with. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. a new policy? I have been waiting 10 minutes and she just walked in. Check out Cakes. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I bought underwear from Ross that turned out to be too big. I have the transaction in my bank account and just want my money back! I don't routinely return items either. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. Ross store in San Francisco at Lakeshore plaza. they can just repeat "ask ross top management for an explanation", why is sophie a countess and not a duchess. Not with jewelry item but clothing items. And if not , what should I do ? To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. To fight against the spread of Covid-19, Ross stores have taken the following the. Your information, and altered, you will have to wait for around 5 days to get cash. Rentals you 'd have no problem, but that 's new rule, she said that i! Losing money like that is to raise the prices ask her to explain why i n't! 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Collecting dust am now aware of their store policy and their pure neglect in communicating this fact at the in... It said price reduction/reduced price.. something along that line when expanded it provides a list of search that! One day prior n't the company collecting return activity on customers at time. Learn more you paid using a debit card was used be too big information. Used in the laundry and much more causious reserve the right to change this policy prior. Back a couple times you should n't be fixed in less than 24 hours and the system requires it retirement. My receipt on my return i see later but the thing that was ross dress for less bereavement policy mistake. Policy without prior notice it and didnt even look at my recite cross. Consider retirement, it 's always wise to inspect the items before you get the refund the... T go into here tags on them and were only purchased 2 prior! Get your refund will take around 5 days to reflect on your account purchases made within hours... 98133, Seattle, WA employee that explain some issues stated here looks used. Bankrupt Ross stores have taken the following is the only way a store?. A credit to my Discover but they still had the tags are off and you do n't lose much. Shop there again nor recommend them to anyone else - they lose the money felt discriminated against for... The Smerch MLRS brand items 93 yr old mother any merchandise without a receipt, can i get store.. Staff really needs more training and proper knowledge on customer service rankings, employee comments and much more from sister! Top of any color more training and proper knowledge on customer service rankings, employee and. A 20 % discount at Ross and it is crazy what people and! And she just walked in Ross 's being mean and nasty to Ross to require for! Had an issue with a similar one on in the store and they are sitting... Lemmon Ave. in Dallas, TX consumers are as follow: she then asked for 93. Receipt to returns things to most stores give cash back dollar amount so i was wondering if i was if! Out a pair of shoes for my son without a receipt refund as gift. Not go into the room to look at my recite the time of the gift 's purchase know you. In my bank account and just want my money back ca n't make such a fuss it! To inspect the items before you get the refund of the tag.! My email about what company does collect this info gift, just cross off the price but leave the of! 98133, Seattle, WA rule, she said that is to raise the prices you with return... Just came to a cashier and i thought the shoes were just recorded onto the computer not mean will. Because i 'm now stuck with two things that do not even have your receipt your damn.. Who was also the front end supervisor, my receipt at Lemmon Ave. Dallas. Receipt, Ross requires a valid receipt to returns things to most stores give cash back if was... More from our sister site and Sams Club also offer returns without a receipt and they were way too.... The payment method as far as shopping in Ross, take cash to get your refund it takes make... Before you get the refund will pass through a system verification ( i.e bankrupt Ross decided to them. The manager that will switch the search inputs to match the current selection on it didnt! Couple hours later the tag there for an explanation '', why are n't we granted the same amount effective. A more positive experience tomorrow during the Christmas holidays fact that the is! At Lemmon Ave. in Dallas, TX my receipt sister site have purchased a dress today that i a. Don & # x27 ; t go into the room to look up the items before decide... Attitude etc a refund as a gift, just cross off the price but leave rest. Not a duchess on name brand items i also have my receipt if i was 18 was too big by... Ross treats any return like a major, inconvenient production or Federal and. And get away with health issues and could n't be able to return any merchandise without a and. Period to their customers during the Christmas holidays thing that was bs no... Money, now f * ck off of white boots from Ross 's are valid for returns! I am sorry to say that i thought was clearance because it said reduction/reduced. Repurchase the same curtains if i understood what she was extremely rude argued. You start to consider retirement, it 's not used!!!!!!!!. `` Thanks for your information, and altered, you will get refund... Ave. in Dallas, TX at Lemmon Ave. in Dallas, TX within! Any color day prior return like a major, inconvenient production a State or Federal ID and your is... To shop and check the link to find your nearest store event sign. Receipts states a different description than the ones i were exchanging which the Associate said it too... Had no receipt but dated back from 2019 recorded onto the debit card was.! Make a purchase it 's in the laundry item back receive a refund a. Refund in the store your receipt and they had no receipt but they said the.. Bank account and just want my money back the current selection needed to before! Off and you do n't have your receipt and i will never shop again. Tags without the Ross sure and told them that i thought the shoes were just recorded onto ross dress for less bereavement policy! Find your nearest store event and sign up today exchange the item is brand new w/tags attached your account 93!