For further information, please visithttps://help.afterpay.com/hc/en-au/. Here are 8 tips for writing great reviews. I ordered my daughter's homecoming dress on 9/20. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Our privacy policy, which sets out how we will use your information. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at [email protected] if you need further assistance. Now 4 months later on 01/31/2023 I receive an email that is has shipped. The phone number listed doesn't get answered and online chat is not available. You must not misuse this Website. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Waste of over $200. Please let us know if we can help any further. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. I HAVE MY TRACKING NUMBER. Customer FAQs - LUCY IN THE SKY Help Centre. International Association of Better Business Bureaus. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? This has been quite frustrating. This business is in an industry that may require professional licensing, bonding or registration. Hi Janie, Don't take the risk and give them your money. -Kate. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Be careful of ordering something for a particular occasion. I will no longer be recommending this store. -Kate. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Hi Carol, Thanks for your feedback. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. I ordered a dress on October 2,2019 and still not dress. Verification can help ensure real people write reviews about real companies. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Delivery date was Feb 17-24th. Thanks for your feedback. Products used:We havent received the products. -Kate. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. Companies can ask for reviews via automatic invitations. 14 following. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. I ordered the Kayden Dress in black. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. -Kate. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. I have been waiting for almost three weeks and still haven't got my money back. We're sorry to hear that you had issues with your order. I HAVE MY TRACKING NUMBER. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. No! For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Needed it for Feb 25th. Customer FAQs. Your Order Has Been Processed! I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. We're so glad that you liked the quality of the dresses! Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. There are no fees if you pay on time. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Please email us at [email protected] so we can assist you sooner. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. Copyright 2023 Lucy in the Sky inc. All rights reserved. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! I am absolutely livid. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Not worth the hassle and loss of money. We're so glad you were able to reorder and get it in the time frame you needed. We ordered a dress on 9/6. Go to our site to chat with our support team or email us at [email protected]! I can always count on you for the best quality and accurate fit. How can we help? If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Products used:None- never received my order. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. The quality of the dresses was excellent, but my only issue was the 14-day return policy. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Again, reach out to us at [email protected] and we'll follow this up:) Yet Lucy in the Sky refuses to give a refund. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at [email protected] via Live Chat during business hours and we will resend you your confirmation. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Shapermint vs. Spanx Which Shapewear Brand is Best? As a matter of policy, BBB does not endorse any product, service or business. -Kate. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. It is the size of a T-shirt. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? They have u order from them and never ship after 30 days. HORRIBLE company. DO YOU SHIP INTERNATIONALLY? I mean, short to the point where I can see her butt cheeks! All of my questions were answered. We use dedicated people and clever technology to safeguard our platform. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. I don't think you got it! LUCY IN THE SKY. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. If anything else you can email us at [email protected]. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. If you ever need sizing help please email us at [email protected] so we can better assist you. Thanks for your feedback. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. This policy is effective from 01/01/2016. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Please read the product description of each item carefully before purchasing. Order from a different boutique. - Check in with your local post office, as packages are often held there for pick up. We were responded to in a timely manner. Both dresses arrived back to back and they looked nothing like it did online. The reps copy and paste generic statements to your emails and don't actually solve any issues. We do not provide information to these agencies or companies for marketing or commercial purposes. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Please select a topic, if you can't find what you need, fill out our contact form. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days -Kate. Were almost out of time and do not have a back up plan. It is an eligible payment method for all U.S orders over $35. Hi Desiree, Thanks for your feedback. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. This document governs your relationship with www.lucyinthesky.com (Website). I was never updated or contacted. Designed in Los Angeles - New Arrivals Weekly. For international orders, any taxes or customs fees are the responsibility of the recipient. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. Janie, do n't take the risk and give them your money got my money.. 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