This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This article was published on June 25, 2021, and updated on June 23, 2021. Wheres my airline ticket refund from GotoGate? Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Fosses case is a borderline one, when it comes to travel math. Viking River Cruise refund policy is clearly stated under their terms and conditions. Viking refuses - saying it was paid with vouchers. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. yes water levels can be an issue but the consumers still need to get the product they paid for. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Technically, no. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. They canceled my flight. Will I ever see my refund from Pacific Holidays? Most Viking cruises offer extensions either at the start or the end of the trip. 119-90. 3 0 obj We were shuttled around on a bus from one ship to another. And heres a 2015 case involving United frequent flier points. But lets say you want to accept Vikings offer. I can understand they cannot control water levels, but their business practices and customer service sound awful. They essentially had a bus trip in Europe. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Are there any exceptions or exclusions that you should be aware of? We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Can I get a refund for my Marriott Vacation Club Points? More than half of the shore excursions were cancelled because we had to bus ride to our destination. Help! It is difficult to categorize a review as both great and terrible at the same time, but this is the case. as paid, with no further liability of any nature. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. But whats this $452 bill? You will be able to leave a comment after signing in, By ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Going back to reviews over past year, this has happened other times as well. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Is this legal? We hope this information is helpful to you Jsummer3feel free to connect with us directly at [email protected] should you have any additional questions or concerns. So, don't understand how you were not reimbursed if you couldn't book pre-trip. She sent them a brief email outlining her grievances. I am so disappointed - no I'm disgusted with Viking cruises management. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. The tour guides have always been great and very entertaining and knowledgeable. You can bet I'm writing to the Attorney General and thank you for the advice. Had they waited 10 more days, they would have received the full refund. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. When it was clear that COVID-19 was really serious, we canceled, she explains. Refunds are made based on the cancellation conditions. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. YodaMom, December 19, 2011 in River Cruising. we certainly do. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. 3. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. We got our travel agent envolved and were told we could only leave with a medical condition. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. When the water is right, it could be a nice experience. But why cant I get a refund? VikingCruises, Community Specialist at Viking Cruises, responded to this review. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at [email protected] or by calling your contact in Customer Relations. Again, superb advertising. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Wheres the refund? Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. How will you calculate the voucher? He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Years in Business: 26. Business Started: 1/1/1997. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). MonFri 08.0017.00SatSun 09.0015.00Finnish time. The booking must be cancelled before applying for a refund. Or it could have fixed the problem quickly when she raised her concern. Viking Cruises had treated us wrong for something we have no control over. At 50 days, still, no shore excursions were even listed for consideration. (Christopher Elliott, Elliott Advocacy). In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . And it did so twice. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints - 120 days to 90 days: refund of fare, less cancellation fee of 15%. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. There are mice in my vacation rental! It won't cost more than the price of the cruise. There. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. (In fact, first time to Europe). The next day, they got a phone call. I can't believe this is legal! But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. endobj Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. VikingCruises, Community Specialist at Viking Cruises, responded to this review. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. So it could be a good experience, as long as you do your own homework. Stanley Keyles looks at the Viking River Cruise website. #1. CC Help Jenn It was cancaled by Viking. After all, its her second Viking cancellation. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). I would not recommend Viking River Cruises to anyone. LauraS Ironcity, the complains are from people who went with Viking in November. Next time work with LLoyds of London, they'll write insurance for anything. My Samsung tablet wont hold a charge. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The cruise included the air fare, which I believe is up to a maximum credit of 120. Hertz billed her for eight extra days on her car. They got no advance notice, no onboard cash. 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