Click on the Add button field. Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. If this isnt available, you can speak to your hotel directly on arrival. Check holiday description for details. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. Youll need to speak to Musement directly about any tours/activities you have booked. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. Interactive Dashboards To Ive incurred expenses as a result of flight disruption, how do I make a claim? Please be patient if this happens. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. The bright sun and blue sea of the dreamy coastline welcomes you all year, offering ancient cities, ports and more. If you dont have one, you can sign up here. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. Building work: Theres a possibility that building work may be taking place as resorts and hotels continue to develop. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. See below for more information around all-inclusive holidays. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Half board this includes two meals a day, normally breakfast and dinner. Can I use an easyJet flight voucher to buy an easyJet holiday? Prices are from various UK departure airports with easyJet, including 23kgs luggage. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. My hotel is closed / my flight is no longer operating what happens now? Make sure you have your 7 digit easyJet holiday reference to hand. What documentation do I need for check-in? If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. I booked on or later than 1st November 2022. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. When you book, we will send you an ATOL Certificate. How do I change or cancel my tour/activity booking with Musement? Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. Still need help? Youll need to have some form of identification on both domestic and international flights. You can monitor your flight by using our flight tracker. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. The company would much rather prefer you handle all your transactions online without Find out more on how to spend your credit. They can then be collected at the baggage reclaim when you arrive. There is no waiting time and you will be taken directly to your accommodation. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. 27 days to 14 days: 75% of your booking value. We want you to be confident that your holiday is right for you. What is the easyJet holidays Protection Promise? Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. Whats included on my holiday documentation? Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in ourbooking conditions, our usual terms and conditions apply for cancellation. For every infant or child you can take up to two of the following items on your flight: If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. I booked my holidaybefore 1st November 2022. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. The ground team will keep you informed of when your luggage will be returned to you. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. If you would like to proceed, you canget in touchwith our team. Maximum total size (length + width + height) must be under 275cm. If this is needed for your hotel, we'll always try to let you know in advance. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? The carrier covers a network of over 1,000 routes in Calls from mobile or other networks may vary). Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. Will I have to pay any additional fees to use the hotels facilities? Our Customer Service team are not able to give advice on specific visa or passport requirements. Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. Electricity: Depending on your location, there may be blackouts. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. Have your booking reference to hand, go to the. Drift: Best Sales Chatbot. Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. Emailing them at [email protected]. If were made aware of changes, we try to update our website as needed. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. How do I apply for EC261 compensation related to flight disruption? Drift: Best Sales Chatbot. These T&Cs are supplementary to ourBooking Conditions. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. WebOur easyJet Chatbot is now available on easyJet.com . Tidio. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. The child age limit can vary by hotel. The practice of issuing vouchers attracted criticism because many people Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. Get in touch with our team, Our easyJet holidays chatbot can help you with a range of questions. You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here. If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. 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