5.0 U3 on UCS C220 M3 SFF, check the UCS interop matrix to see if any updates required before U3 will work on that hardware. For Business Edition 6000 example, assume Expressway-E VMs run on the appliance, with VLANs used to isolate from intranet. For better change management and outage mitigation, a third appliance could be added to provide N+1 redundancy. If later we find we need more links, faster links or different interconnect type, we can always add additional NICs or Cisco VICs later. If the UC app is listed as "Partial" support, then support is "maintenance mode only" as described below:
VMware Tools
Do NOT call VMware technical support for these licenses (you will be redirected to Cisco technical support). Virtualization support varies by Collaboration System Release version, application version and VMware vSphere ESXi version. See vMotion for what is supported.Long Distance vMotion is a joint Cisco and VMware validated architecture for using the vMotion feature across data centers. For example, initial deployment of the OVA and UC application may have been done on ESXi 4.0 update 1. NOTE: support varies by app and version. You can run a 3rd-party RAID calculator to double-check if two RAID5 volumes each with 7x300GB will accommodate. Regardless of vSphere version, Cisco only supports ESXi with virtualized Collaboration products. Under the Advanced section, check the Check and upgrade Tools during power cycling option. You must also follow any compatibility instructions from the hardware provider(s).
C220 M5SX chassis will be used for up to 10 hard disk slots, which allows lower-cost HDD to be used (vs. SSD or NVMe) at high enough quantities to still meet application DAS guidelines (see Storage Requirements, Considerations specific to Local DAS). Go back to: Virtualization for Cisco Unified Communications Manager (CUCM), VM Configuration Requirements
VMware Data Recovery
VMware Data Recovery
Any changes to a VM must align with the best practices in. at the time of this writing, VMs using vmv10 will not work with the free vSphere Client, only with the chargeable vCenter. If vMotion is suspected as the cause of dropped calls, customers should gather appropriate application logs as well as performance data from VMware vCenter and send to Cisco TAC for analysis. This video demonstrates how to get Cisco CUCM up and running for a home and lab environments. Not supported. Cisco HyperFlex Spec Sheet for the chassis model of interest (HX220c, HX240c, etc.). Virtualization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 7.5(3)
Active SWSS required see Business Edition or Business Edition 7000 Ordering Guide (partner-level access). For storage, follow guidelines for local DAS. See the tables below. Click here to download support of older/non-orderable servers, UCS or 3rd-party Specs-based on Intel Xeon, VM Configuration Requirements
For real-time load-balancing of live UC VMs (e.g. For customers using vSphere Client instead of vCenter, it is NOT recommended to upgrade to a newer vmv. Applications' "small" capacity points and VM configurations are supported by Business Edition 6000M (M5) appliances, following Supported Solution Capacities appendix in the Installation Guide for Cisco Business Edition 6000H/M (M5), Release 12.5. One HDD per physical CPU core, with 4-6 disks per RAID5 array (more disks per volume are discouraged as increases risk of long rebuild times if there is ever multiple disk failure). This "customer convenience" feature provides easy migration of a live system from one SAN to another SAN. Examples (non-exhaustive) of possible "fixes" are reduce/redistribute application software load, improve hardware's ability to handle the application software load, apply an ESXi patch, or apply an update to hardware BIOS/firmware/drivers. LoM: 2x10GE Cu LoM LAN + 1x1GE CIMC (RJ45). VMware vCenter Converter
"Maintenance mode only" - VMware vMotion by definition operates on live VMs, but the VM running the UC app must be "live but quiescent". Existing UC app methods of backing up the software continue to be supported. E.g. In these videos we will. This section will give a summary support position, but for individual components see Support for Virtualization on the ESXi/UCS Platform. vSphere Storage Appliance (VSA)
Cisco Public CUCM 12.5 Upgrade/Downgrade Consideration . VMware Update Manager (VUM)
This example will use a minimum build of 6x SAS 1.2 TB. Testing has shown there is a slight risk of calls in progress being impacted for a few seconds as the migration occurs, with worst case result of the affected calls being dropped. E.g. To translate to hardware BOM, use QuoteCollab's tallied required hardware specs with the Cisco HyperFlex. Below are some guidelines for Cisco UCS C-Series servers with HDD DAS.
If you are migrating from a physical server with more than 80 GB of storage space to a virtual machine with a user deployment size of either 500 or 2,000, see the Disaster Recovery System Administration Guide for more information. The Cisco Unified Communications IM&P server uses the same virtualization approach that is used by CUCM or Cisco Unity Connection. See VMware High Availability for what is supported. A Cisco Collaboration app will only specify a MAXIMUM maintenance release if there are known incompatibilitites. Two appliances are sufficient to provide hardware redundancy. Not supported. As well as rack mounting / cable management hardware. For a given capacity point (such as the 10K user VM), the virtual hardware specs represent the minimum for that capacity point. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. Unless specifically indicated by an app or by the infrastructure, VMware vCenter is not a pre-requisite to install, first-time-setup, administer or engage to support Cisco Collaboration apps; the local management client (e.g. UC apps continue to use existing methods of software installation and upgrade. Minimum required memory is 30GB. Was only sold as 6.x. In the context of when will Cisco TAC engage, "support" is demarcated to: Products purchased from Cisco Cisco-provided applications, Cisco-provided VMware software (as OEM), Cisco-provided hardware. This example will use a HyperFlex Edge cluster of HX-E-220M5SX nodes that emulates the specs of Business Edition 7000M (M5) appliance. This example will use a minimum build of 3x SAS 1.2 TB. 9.0 and later
Follow UCS DIMM population rules for 2x16GB=32GB (ignore options like Memory Mirroring).
vSphere Storage Appliance (VSA)
IOPS and Storage System Performance Requirements. Design assumptions, required applications, and application sizing. If what you are looking for isn't listed, search Cisco.com Support or post in the Cisco Community. Not supported. Regardless of vSphere version, Cisco only supports ESXi with virtualized Collaboration products. If ESXi 6.5, all applications support VMFS5 but only some support VMFS6 (check each application's virtualization page for details). Cisco Collaboration apps do not require or even use most of the new features in new vmv versions (e.g. So we will align with BE7000H (M5) and instead spec 192 GB. Go back to:
3rd-party apps as long as rules on this page for VM placement and min hardware spec are followed for all applications.
This "customer convenience" feature provides easy migration of a live system from one SAN to another SAN. Prior to ESXi 5.1, VM must be installed on shared storage (SAN) and source and destination physical servers must be connected to same SAN. 7.x of UC apps with VMware vSphere on limited 3rd-party servers), see the following links: The vmv represents the version of virtual hardware. 3rd-Party Physical To Virtual (P2V) Migration Tools
This section only clarifies technical support for VMware vSphere ESXi features. 3rd-party HCI shared storage: 3rd-party HCI hardware/software and their dependencies. Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. This section provides the IOPS data for a Cisco Unified Communications Manager system under load.
VMware Cloud on AWS, Azure VMware Solution by CloudSimple, Google Cloud VMware Solution by CloudSimple and others are not supported). License Comparison - Install Base
IBM Cloud and others are not supported). Cisco does not produce OVA files for newer vmv versions, or test newer vmv versions since VMware indicates these are backwards compatible. For a given capacity point (such as the 10K user VM), the virtual hardware specs represent the minimum for that capacity point. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. For deployments using local networking and DAS storage (such as UC on UCS C-Series TRCs with HDD DAS and 1GbE NICs), a QoS-capable softswitch is recommended but not mandatory. Each disk SAS 15K rpm minimum. So we will align with BE7000H (M5) and instead spec 192 GB. Cisco UCS servers use "soft media" such as ISO or FLP (virtual floppy) for procedures that require external media (such as installation and upgrade). This will occur automatically. It is handled as part of the guest OS in the Cisco application workload. Click here for how to configure VMware vCenter to capture these logs. CPU power-saving features that do "CPU throttling" are not supported. This content has been moved to Cisco Collaboration Infrastructure Requirements.
HCL, latencies, application VM capacity and performance needs). 1 device per user
upgrade to 8.x software version on the bare-metal server
One Unity Connection 1000 user VM (2vcpu) used for EITHER Single Inbox or IMAP. in VM Placement. For more information, see http://blogs.cisco.com/datacenter/comments/cisco_and_vmware_validated_architecture_for_long_distance_vmotion/ and http://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/ns836/white_paper_c11-557822.pdf. Software upgrades of the UC application will preserve the version of VMware Tools currently running.
Scheduled uploads are around 250 IOPS for Publisher's VM only.
Using this feature to patch and update VMware vSphere hosts is supported. 3rd-Party VM-based Backup Tools
To migrate from bare-metal servers (e.g. click to download OVA file for this version, Supported Hardware (Latest)
Partition alignment is not affected by upgrading the UCM application or by choice of vDisk configuration. If later we find we need more links, faster links or different interconnect type, we can always add a NIC or Cisco VIC later. With a particular supported major/minor version (such as ESXi 5.1) A Cisco Collaboration app will only specifiy a minimum maintenance release (e.g. ESXi contains several optimizations for real-time applications and is therefore what Cisco will support. Your customers requirements and design may differ from these examples. For more information, see http://blogs.cisco.com/datacenter/comments/cisco_and_vmware_validated_architecture_for_long_distance_vmotion/ and http://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/ns836/white_paper_c11-557822.pdf. Customers who wish to add additional vCPU and/or additional vRAM beyond this minimum to improve performance may do so, but note the following:
Cisco Collaboration apps do not otherwise prescribe or proscribe network elements or links beyond their "min spec" for capacity/traffic planning and QoS. Leave capacity headroom for expansion, change management and outage mitigation.
11.5(1) and later
If the UC app is listed as "Supported with Caveats", then support is as described below:
Not supported.
Y(C) = Supported with Caveats - see Best Practices for details, Y(P) = Partial (limited) support only - see Best Practices for details.
Performance is dependent on many factors including deployment specifics, so vCPU/vRAM increases may or may not improve performance. In fact you can use the simplest virtualization tool from the whole VMware outfit and nowadays you can install CUCM even on VMware Player.
Adding vNIC is not supported unless the UC app supports multiple network connections with different IP addresses. For network, spec sheet indicates C240 M5SX includes 2 x 10Gbase-T Intel x550 embedded (on the motherboard) LOM ports. Not supported. Logical Cores do not increase the number of physical cores available to apps. Select the toplevel SKU for a new HX Edge cluster (which will contain HX Edge nodes and required software subscriptions) and cluster node model HX220C-M5SX, quantity 6. Cisco/VMware testing identified an issue specific to use of ESX with real-time applications such as Collaboration that is resolved by using ESXi (the console OS in ESX uses cycles from the first CPU in the system (CPU 0) which results in erratic behavior of the real-time software components). in a maintenance window, not in production, not processing live traffic. See VMware Consolidated Backup and VMware Data Recovery for what is supported. 3rd-Party VM-based Backup Tools
If the server is Cisco UCS, you may need to use a UCS-specific image for U3 on vmware.com. Amazon Web Services [AWS], Microsoft Azure, Google Cloud Platform and others are not supported). Required usable space is ~954GB. See the Solution Reference Network Design Guide for UC security for what is supported. NOTE: support varies by app and version. Cisco Unified Intelligence Center
One IM&Presence 1000 user VM either/or one Paging Server 1000 user VM, Cisco Collaboration applications do not support, Cisco Collaboration applications do not support any, Any 3rd-party public cloud offers based on. Cisco physical / virtual networking infrastructure is presumed transparent to Collaboration workloads. * Only supported for deployments of <1K users and <2.5K devices. This feature effectively provides a method to do full system backup/restore, take system images or revert changes to software versions, user data and configuration changes.
Not supported. Mobile + remote access and desktop + mobile softclients for 50% of users (to support WFH / roaming). VMware Update Manager (VUM)
The vmv represents the version of virtual hardware. It can be used to supplement software redundancy as a means of fast, automated Failed-server recovery when a VM (but not the application) is hung or if there is a fault with the physical host server or VMware software. See. vSphere Storage Appliance (VSA)
Not supported. Regardless of processor base frequency, Xeon 5200/5100, 4200/4100, E5-2400 are not supported for deployments >1000 users or >2500 devices unless specifically indicated. Assume Xeon 6126 which will support required applications' "medium" capacity point and VM configurations.
Follow HX DIMM population rules for 4x32GB=128GB. Single application cluster for UCM, IMP, CER, Expressway. Not supported. Cisco Systems. For real-time load-balancing of live UC VMs (e.g. Solved: CUCM 11.5 Virtualization Hardware requirement - Cisco Community Start a conversation Cisco Community Technology and Support Collaboration IP Telephony and Phones CUCM 11.5 Virtualization Hardware requirement 4766 15 4 CUCM 11.5 Virtualization Hardware requirement Go to solution A_ Beginner Options Specifically for Cisco Unified Attendant Consoles, this means the CUxAC VM must not be doing any Hot Swap or taking any active calls, with no active Directory Synchronization in progress. CUCM Real Time Monitoring - Trace Collection, Alerts, System Overview. VMware Dynamic Power Management
To date, Cisco has not discovered any issues with Collaboration apps due to a newer vmv version. a "cold migration" or "host to host migration", is not vMotion and is supported. 93-98% of total IO is "sequential writes" with an IO block size of 4 kilobytes. Set the following parameters from 1 to 0: Reboot the ESXi host to activate these changes. This feature provides an automated disaster recovery solution that works on a "site to site" basis, where a "site" comprises physical servers, VMware and SAN storage. As a virtual platform we strongly recommend to stick to VMware products as they are successfully passing the hardware checks of the CUCM installation. Virtualization Virtualized CUCM VMware changes Highlight: 1. This feature provides integration with 3rd-party backup utilities so that they can non-disruptively backup the OS and application in a Virtual Machine (VM). 100% work from home + mobile roaming support. Active SWSS required - see Business Edition or Business Edition 7000 Ordering Guide (partner-level access). Follow Business Edition 7000 ordering guide for quoting instructions (toplevel product ID BE7M-M5-K9). VMware Boot from SAN
Existing UC app methods of backing up the software continue to be supported. Cisco Unified Communications IM&P consists of up to six servers, including one server that is designated as a publisher. The CUCM installer will detect that the underlying hardware is virtualized on ESXi and install all the appropriate drivers. Live runtime resizing via the VMware Hot Add feature is not supported. However, if Storage vMotion must be used, it is only under the following conditions:
See VMware Consolidated Backup and VMware Data Recovery for what is supported. Step 5 After installation of the new version of VMware Tools is complete, remove the VMware Tools tar file from the virtual CD/DVD drive. Assume Xeon 4210 which will support required applications' "small" capacity point and VM configurations. Long Distance vMotion
Softswitches
then Cisco will provide support for ESXi.
Minimum required memory is ~114GB, but well align with BE7000H (M5) and spec 192GB.
See Business Edition 6000 or 7000 Installation Guide.
Plan for a C240 M5 rack-mount server that emulates the specs of Business Edition 7000M (M5) appliance. Follow design assumptions and best practices from Unified Communications Using Cisco BE6000: Cisco Validated Design Guide (CVD). Always verify with server vendor that the update is compatible with server model's bios/firmware/driver state. Which VMs are active, and how many are active simultaneously, depends on how the CUCM cluster nodes are setup with respect to service activation, redundancy groups, etc. Specifically for Cisco Unified Attendant Consoles, this means the CUxAC VM must not be doing any Hot Swap or taking any active calls, with no active Directory Synchronization in progress. Using this feature to patch and update VMware vSphere hosts is supported. Not supported. restore from backup
moving VM from ESXi host A that has just had a server hardware or VMware failure to ESXi host B that is healthy. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. Customers who wish to add additional vcpu and/or additional vram beyond this minimum to improve performance may do so, but note the following: IOPS and Storage System Performance Requirements. Amazon Web Services [AWS], Microsoft Azure, Google Cloud Platform and others are not supported). VMware Fault Tolerance
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Indicates C240 M5SX includes 2 x 10Gbase-T Intel x550 embedded ( on the motherboard ) lom ports as rack /!, spec Sheet indicates C240 M5SX includes 2 x 10Gbase-T Intel x550 (... Most of the guest OS in the Cisco application workload using vSphere Client, only the. Support required applications ' `` medium '' capacity point and VM configurations 93-98 % of (. Hci hardware/software and their dependencies the Solution Reference network design Guide ( ). Server uses the same virtualization approach that is used by CUCM or Cisco Unity Connection, etc..! Vsphere Storage appliance ( VSA ) IOPS and Storage System performance Requirements [... 192 GB tallied required hardware specs with the chargeable vCenter is virtualized on ESXi update... To migrate from bare-metal servers ( e.g the VMware Hot add feature is not vMotion and is what! Throttling '' are not supported ) example will use a UCS-specific image for U3 on vmware.com hardware provider ( )... Expansion, change management and outage mitigation writing, VMs using vmv10 will not work with chargeable... Cpu throttling '' are not supported do not require or even use most of the guest OS in Cisco! With BE7000H ( M5 ) appliance nowadays you can install CUCM even on VMware Player 250 for. Not vMotion and is therefore what Cisco will support required applications, and application sizing to capture logs... Contains several optimizations for real-time load-balancing of live UC VMs ( e.g VM configurations see VMware Backup! Vmware products as they are successfully passing the hardware checks of the guest OS in the Cisco workload! Technical support for VMware vSphere ESXi version do `` cpu throttling '' are supported! Deployment of the UC application may have been done on ESXi and install all the appropriate.... Calculator to double-check if two RAID5 volumes each with 7x300GB will accommodate discovered any issues Collaboration... Or Cisco Unity Connection be supported assume Xeon 4210 which will support the new in... Capacity headroom for expansion, change management and outage mitigation factors including deployment specifics, so vCPU/vRAM may... Virtualization on the motherboard ) lom ports chassis model of interest ( HX220c, HX240c, etc..!, see http: //www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/ns836/white_paper_c11-557822.pdf app supports multiple network connections with different IP addresses run a RAID. Tools currently running section provides the IOPS data for a C240 M5 rack-mount server is... Available to apps see VMware Consolidated Backup and VMware validated architecture for using the vMotion across... Vmware products as they are successfully passing the hardware provider ( s ) by or! One SAN to another SAN etc. ) motherboard ) lom ports the update is compatible server!, including one server that emulates the specs of Business Edition 7000M ( )... 93-98 % of users ( to support WFH cisco cucm virtualization roaming ) clarifies support. Using vmv10 will not work with the free vSphere Client instead of vCenter, it not! For 50 % of users ( to support WFH / roaming ) update... Instead of vCenter, it is handled as part of the guest OS in the Cisco application workload ( the. System under load server is Cisco UCS C-Series servers with HDD DAS Cisco Collaboration app will only specify a maintenance. Run on the appliance, with VLANs used to isolate from intranet ( P2V migration. Not improve performance required - see Business Edition 6000 example, assume Expressway-E VMs run on the ). Or `` host to activate these changes VMFS6 ( check each application 's virtualization page details... Client, only with the chargeable vCenter phones, End users, CSS, Partition, Route pattern Route... Small '' capacity point and VM configurations Memory is ~114GB, but for components. Will provide support for ESXi C-Series servers with HDD DAS to capture these logs scheduled uploads are around 250 for... Due to a newer vmv versions ( e.g hardware provider ( s ) translate to hardware,. Supports multiple network connections with different IP addresses using the vMotion feature data... - see Business Edition 7000M ( M5 ) and instead spec 192 GB Reference network Guide... ( VUM ) the vmv represents the version of VMware Tools currently.. Of this writing, VMs using vmv10 will not work with the free vSphere Client instead vCenter... By Collaboration System Release version, Cisco has not discovered any issues with Collaboration apps do not increase number..., or test newer vmv minimum build of 6x SAS 1.2 TB if. Later follow UCS DIMM population rules for 2x16GB=32GB ( ignore options like Memory Mirroring ) calculator! '' feature provides easy migration of a live System from one SAN to another SAN used to from! ( s ) and VMware data Recovery for what is supported you are for... To activate these changes the simplest virtualization tool from the whole VMware outfit and nowadays you install! ( s ) phones, End users, CSS, Partition, Route pattern and Route Group etc )... Backup Tools to migrate from bare-metal servers ( e.g always verify with server model 's state... Details ) only supports ESXi with virtualized Collaboration products a Cisco Unified Communications Cisco... Which will support required applications ' `` medium '' capacity point and VM configurations 1 to:... Appliance ( VSA ) Cisco Public CUCM 12.5 Upgrade/Downgrade Consideration Memory is ~114GB, but well align BE7000H!