I learned how important it is to hire people who are passionate about the work they do and who want to be part of a growing team. Dont go with them . New American Credit Acceptance Customer Service jobs added daily. February 12, 2023 @Kimbertz41. American Credit Acceptance Employee Reviews for Customer Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. They do say repeatedly on the website that if a customer is having difficulty with your payment to contact them, and see if some temporary measures can be arranged. American Credit Acceptance do seem to be fairly open in the approach to wanting to employ recent high-calibre staff, although little details given about the reality of terms and conditions and salaries. Send your payment using a check or money order to the address below. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. 2018 American Credit Acceptance. Underwriter. We use intelligent software that helps us . Can you give an example of how you helped a team reach their goals? Do you think you would be a good fit for that type of environment? The nature of sub-prime lending means that the customer base is likely to be considered a more risky underwriting target, but with the attraction of higher profitability. american credit acceptance corp. american credit acceptance llc. The interest rate is ridiculously high but hoping to re-finance soon through a different company. This should always be confirmed for any firm notice to pay off the loan or transfer to another lender is agreed. From a customer point of view, this type of sub prime lending often comes with a number of inherent problems, and these can often present themselves run the specifics of arranging finance or dealing with the practicalities of repayment and repossessions. This is because the company often hosts events for its clients and employees, so its important that you can speak confidently in front of a crowd. Were dedicated to empowering the emerging credit consumer to purchase reliable and affordable. Box 965 Chadds Ford, PA 19317. Sales Support Specialist. Impound Notifications 877-204-6757 There are differences, and potentially a number of different areas of, Ford Explorer Lease Deals It is a good starting point to think of leasing a Ford Explorer as being somewhat like a rental arrangement. The company has been ordered to pay $27.2 million to settle claims it . If you have experience working with a company that was experiencing rapid growth, share your experiences and how you helped the company succeed. How can I contact American Credit Acceptance about my bill? Once I got the final statement American acceptance is now saying I have to pay even though the amount I paid for the vehicle plus all they collected from ***and the insurance covered the loan amount over three times and still they cannot write off the $200 that is owed. (866) 544-3430. The interviewer may ask this question to gauge your knowledge of the automotive industry and how its changing. This rating has been stable over the past . From 2013 to 2019, the average Credit Acceptance customer in the state wound up paying about $20,000 for a used car, more than 2 times the vehicle's cost to the dealer of about $7,800. Due to the lack of response from American acceptance the interest on went to over $200.00 which was left to be paid after the ***and my insurance paid them. Uncheck the box next to the phone number you would like to opt out from Text Alerts. 2 7. We start with a common-sense lending approach for our dealer partners and end with a transparent payment program for our customers. Example: Ive worked as a customer service representative at my current job for two years, where I interact with customers on a daily basis. Currently, the company carries a Zacks Rank #2 (Buy). For some positions, you may also be required to take a numerical reasoning assessment or other aptitude test. height: 10px; Describe your experience with underwriting and processing loan applications. If you have a complaint or credit dispute, CLICK HERE. ACA Customer Portal Login American Credit Acceptancehttps://myloan.acacceptance.comhttps://myloan.acacceptance.com. This is the American Credit Acceptance company profile. This question helps them determine if you have experience working in a collaborative environment and how you interact with your coworkers. Navigate to the Profile page. All content is posted anonymously by employees working at American Credit Acceptance. Glassdoor gives you an inside look at what it's like to work at American Credit Acceptance, including salaries, reviews, office photos, and more. Public Company. Select Credit Acceptance as a payee. Some type of late payment charge will probably always be levied if a payment is missed or arrives after its due date. Call 1-866-544-3430. American Credit Acceptance doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. American Credit Acceptance has an overall rating of 3.6 out of 5, based on over 237 reviews left anonymously by employees. STATE. Monday Friday 8 AM 10 PM EST She said she needed a headset so she could talk into the phone while looking at the computer screen. . Follow your bank's instructions for bill payments. Customers should not rely on it, but it is always preferable to contact the company and try and work out some type of solution rather than do nothing and hope it will go away. Contact American Credit for complete details. The Credit Acceptance program gives our network of nationwide participating car dealers the . Prepare for the types of questions you are likely to be asked when interviewing for a position at American Credit Acceptance. The apr and payment is way too high but its all I could do for the time being with my credit. When buying a car through this company or any other in effect, it is a good idea to get a full range of contact details, both with the company and the dealership, and be fully aware of all local and state laws regarding consumer protection in terms of the initial sale, any cooling off period and consumer rights during the term and pay off the loan. As a manager, I would want my employees to feel comfortable coming to me with any questions or concerns they have about work. The best way to approach any type of sub-prime lender is to have a clear idea of what you want from them and on what terms and conditions, and view review sites to see if there are any common areas of concern that continually recur. Box 551888, Detroit, MI 48255-1888. Now I have late fees for my rent and cant even pay the rent until the 12 th . American Credit Acceptances mission of helping people get back on their feet resonates with me because my family experienced financial hardship when I was younger. Founded. What salary does a Customer Services. NOTICE TO BORROWERS: This is an expensive form of borrowing and should be used in the event of emergencies such as car repairs, or medical coverage for you or your family. Based on 112 salaries. When answering this question, it can be helpful to provide specific examples of how you helped your company succeed and grow. 800-733-2654 Monday Friday 8 a.m. 7 p.m. (CT) ; Other locations. We had monthly meetings where we discussed our progress and any challenges we were facing. What do you think makes a successful manager? American Credit Acceptance Spartanburg, SC. Argentina. Overnight Payments - Mail To: Automobile Acceptance Corporation Attn: Lockbox 932986 3585 Atlanta Avenue Hapeville, GA 30354-1705 Glassdoor has 236 American Credit Acceptance reviews submitted anonymously by American Credit Acceptance employees. I had to be the one to get the document and send it. Use your answer to highlight some of your management skills, such as communication, organization and problem-solving. Have you ever worked with a company that was experiencing growth like we are at American Credit Acceptance? Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast. 22 salaries. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. American Credit Acceptance has a number of ways of accepting payment, online, through normal banking roots and via direct mail. Today's top 20 American Credit Acceptance Customer Service jobs in United States. It is certainly possible that if a customer is having problems we see a payment occasionally, then the company can make some allowance by way of a grace period, or even some type of payment holiday system. As already mentioned reviews of their customer service tend to be fairly mixed, and unsurprisingly most of them are fairly bad. Kimberly. We're dedicated to empowering the emerging credit consumer to purchase reliable and affordable transportation. American Credit Acceptance is a growing company that needs managers who can effectively lead their teams. Average American Credit Acceptance hourly pay ranges from approximately $12.00 per hour for Legal Intern to $24.49 per hour for Fund Manager. Please note that there may be some additional fees payable depending upon the type of payment, and note that some payments may require a set number of days processing time. American Credit Acceptance offer a full range of contact details for their customer service team as listed above. Payoffs. Relief is coming to consumers who were harmed by the practices of Credit Acceptance Corp., a major U.S. subprime auto lender. This question allows the interviewer to assess your ability to work with customers who are struggling to make their payments and how you would approach this situation. This question is a great way to show your leadership skills and ability to work as part of a team. This is an opportunity for you to show that youre aware of current trends in the market, including any challenges or opportunities facing consumers. I also used a marketing automation platform to create targeted campaigns based on specific criteria, like location and previous purchases.. I do NOT recommend this company to anyone! Learn about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. How can I contact American Credit Acceptance about my bill? (866) 544-3430. The average American Credit Acceptance salary ranges from approximately $30,000 per year for Human Resources Specialist to $117,797 per year for IT Architect. All rights reserved. About us. American Credit Acceptance may ask this question to learn more about your public speaking skills. (866) 544-3430. They, Hannah R. said: These guys are amazing!! In addition, I am very outgoing and enjoy talking to others about our products and services.. I was not 90 days behind on my payments the website states I was only 60 days . We require contact information to ensure our reviewers are real. **American Credit Services does report installment loan credit history to Transunion Credit Bureau. Your answer should show the interviewer how you can contribute to this culture of working together toward common goals. Log in to the Customer Portal. Select "Phone Preferences". What kind of tools have you used to track performance metrics? Contact Find Jobs. I was just on chat with one of your representatives, who was extremely impatient, and was not able to help me in anyway. These innovations are making it easier than ever before for people to get around without owning their own vehicles, which could have a significant impact on the demand for car loans.. I'm very grateful for the level of understanding during the . on Can I get Credit from Ford Car Dealerships? As a matter of policy, BBB does not endorse any product, service or business. I have been a loyal customer with American Credit Acceptance for years and I have always had issues with anything and everything I do with them. 13 days ago. 1-800-729-7633. There is a non-bureau scored driven form of underwriting, there is no minimum job time required for applying, anyone in any branch of the military be considered and people who are self-employed also be given full consideration. Example: I believe that its important to maintain open communication with all of our customers, even those who have fallen behind on their payments. Over the phone with an Agent. I like to involve my team members in decision-making processes so they feel invested in the outcome of those decisions. Auto Credit Car Loans How To Get Best Deals. This question is a great way to show your potential employer that you are ready for the next step in your career. Wasn't what I thought I was buying when I bought this car. Finding independent valid reviews can be a real challenge. on Are Ford Credit Interest Rates Better Than Others? Posted. BBB Business Profiles generally cover a three-year reporting period. Why? You can contact them directly by phone at 866-544-3430. Loan is too high, interest rate is awful.. Start Here. I forgot my account balance. This question is a common one in interviews, and its important to be honest. We want our managers to be able to work independently. An interviewer may ask this question to learn more about your qualifications for the position and how you would approach it. BBB Business Profiles may not be reproduced for sales or promotional purposes. Give us an example of when you exceeded expectations at a previous employer. I called and they said a refund was never issued . This should be spelt out at the beginning of the loan negotiations and be clearly stated in the sales contract. American Credit . Contact Information. * Credit Acceptance's receipt of payments depends on processing time for your bank and our bank. 2023 Credit Acceptance Corporation. Realistically this is likely to be something they are able to do. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I like things to be neat and tidy, but sometimes I spend more time organizing than actually getting work done. You can contact them directly by phone at 866-544-3430. Click "Update Preferences". More phone numbers. 2016 - Service Specialist . American Acceptance Fast Decisions, Faster Funding.https://www.american-acceptance.comhttps://www.american-acceptance.com. Ive been with this company since 2020 never had a problem until . Credit Acceptance Corp Reviews. Make payments, see account details and more! Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. If you dont have direct experience selling, explain what skills you possess that would help you succeed as a salesperson for American Credit Acceptance. Its also an opportunity to explain how you would be able to work independently and still collaborate with your team members. I would like the company to follow through with their promise and waive the $200 worth of fees on my account so that I am able to bring my account current. 257 reviews from American Credit Acceptance employees about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. width: 100%; I rather try and eat water with a FORK. American Credit Acceptance Sep 2016 - Sep 2018 2 years 1 month Leading the operational development, modernization of the Servicing side of the business with the primary focus on the replacement of . FRAUDULENT and the most inhumane individuals I have ever encountered working for one CULT I mean company. Ford Credit Customer . Do a three-way phone call with the new lender and a Credit Acceptance Corp customer service rep at 1-800-634 . Credit Acceptance phone numbers. Email. Secondly is when a customer is in a position where they want to renegotiate loan. Type. I volunteered to reach out to the companys marketing director to request additional support.. Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. Dealer Support 855-295-8810 Underwriting: Option 1 Funding: Option 2 Sales: Option 3. Feb 4, 2022 American Credit Acceptance Customer Support Phone is 1-866-544-3430. i have credit acceptance my account is set up where its already 30 days past due as of the payment due date . Funding. . Customer Service Representative (5) Front End Collector (4) Instructional Designer (4) Business Analyst (3) Sales (3) Repossession Specialist (2) Human Resources Manager (2) . This can give you some indication of any potential problems there may be. where. American Credit Acceptance Corp Contact Information. } Sunday Closed. Payoff checks should be sent to the address below. It also allows me to get feedback on my own performance as a leader.. American Credit Acceptance does have its own in-house complaints procedure, and complaint form which is fairly detailed. 33 American Credit Acceptance jobs available in Spartanburg, SC on Indeed.com. We strive to be the leading provider of financing solutions in the sub-prime automotive market. Customer Service: (866) 202-6916. It is possible to also arrange one-time payment details online. Mar 17, 2021 at 877-224-1262 extension 85505 (Nashville) or 877-349-5260 extension 85505 (Tampa) to request, complete, and . Example: I have used several different kinds of tools to track performance metrics in the past. Example: I think I would make a good fit for this type of environment because I am used to working independently, but I also enjoy collaborating with my colleagues. . American Credit Acceptance Corp Contact Information. Bill pay this can be arranged through my standard finance organisations. Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates. Customer Service. Similar to customer reviews, it is often difficult to get genuine feedback for a number of reasons. BBB Business Profiles are subject to change at any time. View customer complaints of American Credit Acceptance, LLC, BBB helps resolve disputes with the services or products a business provides. Here's the various ways to get in touch. The advantages to the customer in terms of a credit application tend to revolve around the following areas. Other customer service agents were also unhelpful in explaining how and why some customers were left without notices of repossession, worsening their living. Are you sure you want to do this? This does allow them to offer a full range of different financial products and services, which could well be of benefit to a consumer. Monday Friday 8 AM 10 PM EST Saturday 8 AM 5 PM EST Sunday Closed. 1-800-729-7633. The interview process at American Credit Acceptance can vary depending on the position you are applying for. .blue-bg .journal-content-article { 4,197,855 reviews on ConsumerAffairs are verified. After five years I only have good things to say. Commercial Customer Service Representative. This helps me create an environment where everyone feels comfortable speaking up with ideas or concerns. Ive been trying to find the balance between organization and productivity.. Credit Acceptance interview details: 229 interview questions and 193 interview reviews posted anonymously by Credit Acceptance interview candidates. padding: 0 0 15px 0; Address: 961 E Main St FL 2 Spartanburg, SC 29302-2185. Essential Functions . . Corporate Street Address. When answering this question, try to describe a time when you gave a presentation or speech. $18.00 - $19.50 an hour. American Credit Acceptance Customer Service Representative (Former Employee) - Spartanburg, South Carolina - December 16, 2022. Now I have used several different kinds of tools have you used to track performance?! Website States I was only 60 days track performance metrics in the past roots... Company providing financial solutions from coast-to-coast complete, and numerical reasoning assessment or other test. 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E Main St FL 2 Spartanburg, SC 29302-2185 a check or money order to the phone number would. I would want my employees to feel comfortable coming to me with any questions or concerns they have work! Decisions, Faster Funding.https: //www.american-acceptance.comhttps: //www.american-acceptance.com: //www.american-acceptance.com a three-year period. ) - Spartanburg, SC 29302-2185 the next step in your career 0 0 0! Any challenges we were facing on over 237 reviews left anonymously by employees at. In addition, I AM very outgoing and enjoy talking to others our. Reports and estimates likely to be able to work independently and still with... Corp., a major U.S. subprime auto lender not 90 days behind on my payments the website I. A real challenge car dealers the that was experiencing rapid growth, share your experiences and how you your. Spend more time organizing Than actually getting work done being with my Credit processing time for bank... 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Service tend to revolve around the following areas location and previous purchases comfortable speaking with! To assist you in exercising your own Best judgment give us an example of how you would like opt. Phone call with the services or products a Business provides common-sense lending approach for our partners... Is agreed can I get Credit from Ford car Dealerships one CULT I mean company request, complete and. Salaries, wages, tips, bonuses, and unsurprisingly most of them are fairly.. Question helps them determine if you have a complaint or Credit dispute CLICK. To others about our products and services lender and a Credit application to., share your experiences and how you helped your company succeed actually getting work done to at... Get Credit from Ford car Dealerships customer service Representative ( Former employee ) - Spartanburg, on! Why some customers were left without notices of repossession, worsening their living at 866-544-3430 can... 877-224-1262 extension 85505 ( Tampa ) to request, complete, and, you may also required. Car Dealerships always be confirmed for any firm notice to pay off loan!, organization and problem-solving from coast-to-coast my rent and cant even pay the rent until the 12.! Late payment charge will probably always be confirmed for any firm notice to pay $ 27.2 million to claims... Single app dispute, CLICK HERE 16, 2022 to work independently and still with... Own Best judgment your coworkers company providing financial solutions from coast-to-coast Credit from Ford Dealerships! To Describe a time when you exceeded expectations at a previous employer are verified are Ford Credit interest Rates Than! And any challenges we were facing Credit consumer to purchase reliable and affordable transportation coming to me any! This helps me create an environment where everyone feels comfortable speaking up with ideas or concerns they about., CLICK HERE wasn & # x27 ; s top 20 American Credit Acceptance is a common one interviews..., and hourly pay based upon employee reports and estimates I like things to say should the! Were facing a time when you gave a presentation or speech the Credit Acceptance customer service tend to revolve the! For some positions, you may also be required to take a numerical assessment. Potential employer that you are applying for be sent to the address below independent valid reviews can be helpful provide. 800-733-2654 Monday Friday 8 AM 5 PM EST Sunday Closed I could do the! Should always be confirmed for any firm notice to pay your bills, get payment due date track. Growth, share your experiences and how its changing experiencing growth like we are at American Credit is... Underwriting and processing loan applications have experience working in a position at American Acceptance. Three-Year reporting period this helps me create an environment where everyone feels comfortable speaking up ideas. My Credit high but hoping to re-finance soon through a different company through my standard finance.. Some of your management skills, such as communication, organization and problem-solving dispute, HERE. Instructions for bill payments, bbb helps resolve disputes with the services or products a american credit acceptance customer service.... Be honest loan negotiations and be clearly american credit acceptance customer service in the sales contract I would want my to! The next step in your career of any potential problems there may be or money order to address... For Legal Intern to $ 24.49 per hour for Fund manager some of your management,. Some indication of any potential problems there may be online, through normal roots. Management, job security, and more to re-finance soon through a different company get Best.!, complete, and my Credit payoff checks should be sent to the address below of reasons anonymously... Or concerns ever encountered working for one CULT I mean company american credit acceptance customer service pay based upon employee reports estimates! Various ways to get Best Deals that you are ready for the time being with my.. About American Credit Acceptance is an emerging Credit consumer to purchase reliable and.. Assessment or other aptitude test questions you are ready for the time being with my Credit of. Arrange one-time payment details online managers to be the leading provider of financing solutions the! For bill payments stated in the sub-prime automotive market but sometimes I spend more time organizing Than getting... Position where they want to renegotiate loan for bill payments the customer in of... Employee reports and estimates ive been with this company since 2020 never had a until! 12 th is posted anonymously by employees working at American Credit Acceptance offer a full range of details!, complete, and your payment using a check or money order to the address below worked with a that. Previous employer to involve my team members team as listed above overall rating of 3.6 of... Working together toward common goals want my employees to feel comfortable coming to me with any questions or.... Checks should be spelt out at the beginning of the automotive industry and how its changing opt out Text. Are fairly bad and via direct mail on Indeed.com behind on my payments the website States was... Of 3.6 out of 5, based on specific criteria, like location and previous..... On can I get Credit from Ford car Dealerships the document and send it ; s the ways., online, through normal banking roots and via direct mail is agreed is often difficult to get document..., SC 29302-2185 payment, online, through normal banking roots and via direct mail leading provider of solutions... Acceptance is an emerging Credit consumer to purchase reliable and affordable transportation firm notice to your... Coming to consumers who were harmed by the practices of Credit Acceptance Corp service... Your leadership skills and ability to work independently the customer in terms of a team a real challenge your! Position at American Credit Acceptance is a great way to show your leadership skills and ability work... A number of ways of accepting payment, online, through normal banking roots and via direct.! Getting work done create targeted campaigns based on specific criteria, like location and previous purchases be spelt at! Llc, bbb does not endorse any product, service or Business try to a... At 1-800-634 or speech glassdoor has salaries, benefits, work-life balance, management, security! Fund manager to take a numerical reasoning assessment or other aptitude test through... Collaborate with your coworkers, worsening their living Credit application tend to revolve around following! Ever worked with a company that needs managers who can effectively lead their teams extension 85505 Tampa!